Habitat - Home To Pet Supplies Reviews 5,272

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting the friendly and helpful staff who go above and beyond to assist with purchases and provide knowledgeable advice. Consumers appreciate the wide selection of products available, noting that the items are easy to find and of high quality. People also value the competitive prices and frequent sales, making it an affordable option for pet owners. The company is also commended for its efficient delivery service, with reviewers frequently mentioning prompt and accurate delivery times. Consumers appreciate the ease of navigating the online store and the clear communication regarding stock availability. Overall, customers express high satisfaction with the company's commitment to customer service, product quality, and speedy delivery.

Based on these reviews

Rated 5 out of 5 stars
Verified

Habitat had a great sale on my dogs favourite food, so I placed a click and collect order. Received notification when it was ready to collect, and it couldn’t have been easier. A great shop to visit,... See more

Rated 5 out of 5 stars
Verified

Soooo quick, so easy, ! Cannot find a single reason to fault the service I received from habitat port Melbourne. Although I technically qualified for free delivery, I ordered a refrigerated produ... See more

Rated 5 out of 5 stars

My Ziwi Peak Dog food order from Habitat Pet supplies arrived super quick which was good as we were running out of his Ziwi Chicken. My dog is so picky & will only eat Ziwi. Luckily Habitat Pet Suppli... See more

Rated 5 out of 5 stars
Verified

I ordered a heap of frozen turtle food and pellets. The price was cheaper than others and the food was delivered within 1 1/2 hours which I couldn’t believe. Will definitely be ordering turtle and do... See more

Rated 5 out of 5 stars

I wanted to purchase Barf Big Dog Tasmanian Salmon utilising a 10% discount voucher. My local store hasn't had stock of this product for some time so an amazing young lady at your Burwood store helped... See more

Rated 5 out of 5 stars
Verified

Very happy, although I did have a problem with their website not acknowledging my post code for delivery I then contacted them directly and they took my order verbally, paid over the phone, job done a... See more

Rated 5 out of 5 stars
Verified

Love visiting Habitat! Staff at Port Melbourne are always so friendly and helpful with recommendations for my fur baby who has allergies. Scruffy loves visiting the store and walking the aisles to mak... See more

Rated 5 out of 5 stars

I received a 10% discount, which I wanted to redeem.However, I did not realise it was an on line offer. Your staff member helped me to turn my purchase into a click & collect so that I could still rec... See more

Rated 5 out of 5 stars

What a great show bag and my dog has loved everything in it. Perfect way to try some different products and what a winner the dog poo bag with hand sanitiser. Highly recommend. And a big woof fro... See more

Rated 5 out of 5 stars

I recently ordered from Habitat – Home to Pet Supplies and had a really positive experience. We ordered two bags of kibble, but I received an email letting me know that they only had enough stoc... See more

Rated 5 out of 5 stars
Verified

Habitat always has fantastic deals. They also often ship the goods quickly, unless there’s a huge sale happening. In that case, sometimes it takes about 2 weeks. However, I can’t complain because thei... See more

Rated 3 out of 5 stars

The order was easy to place and quick to be dispatched but it still hasn’t been delivered so I’m not particularly happy with Aramex the delivery company. I had asked for it to be left but it was take... See more

Rated 5 out of 5 stars

Outstanding support from the staff at Chirnside Park! I needed to purchase some Hills KD for my dog & they didn't have any in stock but they organised a bag to be delivered to them from the Burwood st... See more

Rated 4 out of 5 stars

We ordered and paid for a particular item (dried roo tails) in our order that was sold out in most places, and someone quickly got in contact to let us know that there’d been an error and the item was... See more

Rated 5 out of 5 stars

I always use Habitat to purchase bedding for my pet Blue Tongue Lizard. I find both their service and prices are competitive with my local pet stores. I purchase from Habitat because they are cheape... See more

Rated 5 out of 5 stars
Verified

As I was unable to locate one anywhere, I ordered a spare Glamour Puss "Slicker Brush" for my ginger girl. Habitat kept me informed regarding my order and I was notified promptly when it was despatche... See more

Rated 5 out of 5 stars

I think with a business like yours the products speak for themselves and there is always a good selection depending on what you want. I was recently very impressed with the customer services when I wr... See more

Rated 5 out of 5 stars

What fantastic staff you have at the Chirnside Park store. So helpful and friendly. Couldn't possibly be better. Great products competitively priced and excellent service. What more could anyone ask?... See more

Rated 5 out of 5 stars
Verified

The online store was easy to navigate and no confusion about what’s actually in stock what’s not. Pricing-wise it was marginally more affordable compared to others that had the promo at the same ti... See more

Rated 5 out of 5 stars
Verified

Never had a problem buying from Habitat. I buy Blackdog Charcoal dog biscuites 5 KL box, when they are reduced. Recommend this seller in every way.

Rated 5 out of 5 stars

This pet store offers a great variety of dry food and treats that my dog absolutely loves. The customer service was top-notch—friendly, responsive, and helpful throughout. I was also impressed by the... See more

Rated 3 out of 5 stars
Verified

The in-store service and online chat support were great. However, I'm disappointed with the quality of the Ezydog Express Harness. It feels overly plastic, and the stitching is poorly done. Compared t... See more

Rated 5 out of 5 stars

I’ve ordered from habitat on numerous occasions and I’m always more than happy. Fast delivery and lots of sales on frequently.

Rated 5 out of 5 stars
Verified

I had to buy special low fat dry food for Alexi, but didn't realise it was an on-line order only. Not being too flash with ordering on my phone, a wonderful, helpful, friendly and very knowledgeabl... See more

Rated 5 out of 5 stars
Verified

I love this pet shop - it’s my favourite one because the staff are always friendly and super helpful if I need any advice on certain dog products. They stock a great range of toys, bedding and food an... See more

Rated 4 out of 5 stars

I love the products - especially Black dog! The site is easy to use and my delivery is always anticipated by my 2 doggies! The only issue I’ve had is my last delivery took 10 days to arrive. Other tha... See more

Rated 5 out of 5 stars

The selection of products is outstanding—there’s something for everyone, and everything is easy to find. The customer service was excellent, with prompt responses and helpful support throughout my pur... See more

Rated 5 out of 5 stars
Verified

Great prices and fast delivery! I like how the stock they send to you is fresh and the prices are even better than from the supplier themselves! My dog likes Bugsy’s dog food so we’ll continue to... See more

Rated 5 out of 5 stars
Verified

Excellent products purchased, a good selection to choose from, along with fantastic customer service. Order was organised and sent out in less than two hours.

Rated 5 out of 5 stars
Verified

I'm fairly content with the price of this particular item. Delivery is top notch. Overall, a positive experience from me. Would happily buy from this store again.

Rated 4 out of 5 stars
Verified

The dog food I have bought for my pet over the last 5 years made him sick. There’s a policy at Habitat that allowed me to refund the product. We are trying something new and I have been reassured t... See more

Rated 5 out of 5 stars
Verified

Order turned up quite quickly. Lots of great communication. Would recommend to all to shop with these guys always lots of great specials too !!

Rated 5 out of 5 stars
Verified

Product arrived earlier than expected which was amazing timing as I literally had no dog food at all.

Rated 5 out of 5 stars
Verified

Great variety of stuff for your dog, cat and other pets. Prompt delivery. Lots of sales on frequently I’m very impressed. Also in store (Port Melbourne) the staff is super friendly and very helpful.... See more

Rated 5 out of 5 stars
Verified

Very competitive pricing, the cheapest actually and that included $20 shipping. Still half the price of Amazon. Quick delivery.

Rated 5 out of 5 stars
Verified

Consistently buy from here because the service and prices are consistently good

Rated 5 out of 5 stars
Verified

I bought the surprise bag for cats and was really happy with the contents. They were shared between my cats, plus my daughter's and son's cats. Great value, thanks.

Rated 5 out of 5 stars
Verified

Quick delivery and changed delivery box to cardboard so I can dispose of them as Uber doesn't ollect old polystyrene boxes.

Rated 5 out of 5 stars
Verified

Shopping is easy, delivery is prompt. Though should offer pickup.

Rated 5 out of 5 stars

I had to call Habitat and the woman I spoke to was lovely and very helpful (I think she was from the Burwood store). She didn’t have an immediate answer to my issue and said she’d get back to me. She... See more

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Company details

  1. Pet Supply Store
  2. Aquarium Shop
  3. Animal Feed Store
  4. Pet Groomer
  5. Pet Store

About Habitat - Home To Pet Supplies

Written by the company


Habitat

About us

We're Habitat, Australia's newest leading name in pet supplies.

Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!



Habitat

Why choose Habitat? Simple...

Written by the company

No-nonsense flat rate shipping
Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
So many ways to pay
Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
Free Click and Collect
So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)

Only the best

Because we get what it's like to love your pet

Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!

Contact info


4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Highly recommend

I’m a frequent buyer from this store, especially for my dog’s favorite treats. The customer service is consistently excellent. Delivery is quick, which is a huge plus when you’ve got a treat-loving pup waiting eagerly. Most importantly, my dog absolutely loves the treats! Highly recommend this store to any pet owner looking for quality products and reliable service.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Dog Treats - Love’em

Simple to purchase online. Very easy/hassle free Click & Collect process. Staff at the North Melbourne store was quick & efficient in serving me.

October 7, 2025
Rated 5 out of 5 stars
Verified

The best!

Love, love Habitat Pets. I recently moved miles away from a physical store, but still shop via online delivery. Great products, good quality and choices to let my hairy one know she is so very loved 🩷

October 6, 2025
Rated 5 out of 5 stars
Verified

Habitat is a lovely pet supply shop

Habitat had a great sale on my dogs favourite food, so I placed a click and collect order. Received notification when it was ready to collect, and it couldn’t have been easier. A great shop to visit, and sale prices are tempting when I need to stock up. Staff are helpful and friendly and shop is well organised.

October 4, 2025
Rated 5 out of 5 stars
Verified

Soooo quick, so helpful

Soooo quick, so easy, !
Cannot find a single reason to fault the service I received from habitat port Melbourne.
Although I technically qualified for free delivery, I ordered a refrigerated product so I paid for 2 hour delivery,
My order arrived within the hour, it was super fast, and I was able to watch the delivery in real time.
I love that I can ask the experienced staff any and all questions about my dog’s health and needs, the staff have personal experience, as well as product knowledge, something that was seriously lacking at a competitor’s store.
Even when experiencing an emergency, they went above and beyond to ensure my dog gained the help she needed, if the product i required was not in store, they had it transferred from another. I have 100% faith in port Melbourne habitat, purely because past performance has facilitated this

September 5, 2025
Rated 5 out of 5 stars
Verified

Surprise bag purchase.

I bought the surprise bag for cats and was really happy with the contents. They were shared between my cats, plus my daughter's and son's cats. Great value, thanks.

October 2, 2025
Rated 5 out of 5 stars

10 woof rating from my dog

What a great show bag and my dog has loved everything in it. Perfect way to try some different products and what a winner the dog poo bag with hand sanitiser. Highly recommend. And a big woof from my dog 🐕

October 10, 2025
Unprompted review

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