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Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier

Written by the company

GoSmooth is een toonaangevend merk op het gebied van IPL ontharingsapparaten, ontworpen om thuis professionele haarverwijderingsresultaten te bieden. Met een missie om innovatieve en gebruiksvriendelijke oplossingen te leveren, stelt GoSmooth mensen in staat om op een veilige, efficiënte en betaalbare manier afscheid te nemen van ongewenst haar. Het merk combineert geavanceerde technologie met een focus op comfort, waardoor het een populaire keuze is voor vrouwen die streven naar een gladde, haarvrije huid.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

After 1 year, nothing

Bought it a year ago, didn't do anything. I did notice that most positive reviews are using the same words.
And the negative seem to come from frustrated people that spent too much money on a devise that doesn't do anything but burn your skin. Also all the negative reviews on Bol get a thumb down right away.
Client service is friendly, but that doesn't make the devise work.
Scam.

July 21, 2025
Unprompted review
GoSmooth logo

Reply from GoSmooth

Dear Sylvia! Thank you for taking the time to share your experience. We're truly sorry to hear that the device hasn't met your expectations after a year of use. We understand that results can vary depending on factors such as hair and skin type, consistency, and correct use of the device. That said, we appreciate your feedback and take it seriously and it's only through honest input like yours that we can continue improving. We’re glad to hear you had a positive experience with our customer service team. If you’re still open to it, we’d love the opportunity to go through your situation together and see if we can help or offer a solution. Please feel free to reach out to us again with your order number. Warm regards, Team Go-Smooth

Rated 4 out of 5 stars
Verified

Good product

June 1, 2023
GoSmooth logo

Reply from GoSmooth


Thank you very much for your review! We really appreciate it.

We are thrilled to hear you are happy with your purchase and that it works well for you.

Know that you are always welcome again and should you have any questions at all, please do not hesitate to contact us.

Greetings,
GoSmooth

Rated 1 out of 5 stars

A scam

A scam! I purchased it for 3 times the price they are selling it for now. It didn’t work at all. I followed all the instructions. I have it enough time. After trying it out for more than 4 month now, NOTHING!

December 31, 2022
Unprompted review
GoSmooth logo

Reply from GoSmooth

Dear Seherezada,

Thank you for your review.

We are sorry to hear that you have had no results with the Gosmooth. We kindly ask you to contact our customer service, so we can look for a solution together. We would be happy to explain to you why there is a price difference.

We will be happy to help you.

Kind regards,
GoSmooth

Rated 5 out of 5 stars

I'm honestly quite amazed that I've…

I'm honestly quite amazed that I've actually found something that works for me. I've tried a lot of different hair removal methods, but none of them worked.

I have quite thick hair on both my arms and legs, which I've absolutely hated for the longest time. On summer days I would occasionally shave twice in one day just to enjoy myself.

Using IPL has been a huge confidence booster for me and going from shaving twice a day to once a week feels like something god sent, love it!!

May 10, 2022
Unprompted review
GoSmooth logo

Reply from GoSmooth

Hi Hannah,

What a lovely review! We're very happy that you've had such a positive experience with our GoSmooth. Stories like these are exactly what we intend for our customer experience to be like. We wish you a joyful and hairless summer!

Kind regards,

Jane (Team GoSmooth)

Rated 5 out of 5 stars

I have family in The Netherlands who…

I have family in The Netherlands who gave me a gosmooth pro for my birthday last year. Even though I live in New York the package arrived unscathed, whic isn't always the case!

I used the device for about three months and really started noticing that there was a reduced amount of hair growth, but eventually I somewhat lost track of properly using the device each week and eventually I stopped using it all together.

Determined to stick to the schedule this year I decided to order one for a friend as well so that we could do it together.

Both of us are enjoying the first results now so I feel like a positive review is the least can I offer for getting rid of my hairs. Thank you gosmooth!

April 1, 2022
Unprompted review
GoSmooth logo

Reply from GoSmooth

Hey Susan,

Thank you so much for the kind review! We're glad to hear that you've enjoyed our GoSmooth so much! Thank you for recommending us to a friend, we appreciate it a lot 😊

Kind regards,

Jane (Team GoSmooth)

Rated 5 out of 5 stars
Verified

Super service!

February 23, 2022
GoSmooth logo

Reply from GoSmooth

Hoi Melissa,

Fijn om te horen dat je blij bent met onze service! We doen hier erg ons best voor, geniet van je GoSmooth!

Met vriendelijke groet,

Sofia (Team GoSmooth)

Rated 1 out of 5 stars

The go smooth doesn't really work

The go smooth doesn't really work. I have a white skin and dark hair, sow as the description say it has to work good for me. But i tried it now a lot more times then the description say and i noticied some less hair grow, but it is almost nothing. (I'm trying it for a year now) It alsow really hurts on your armpits and bikini line.
I am not satisfied about the product

February 21, 2022
Unprompted review
GoSmooth logo

Reply from GoSmooth

Hi Liza,

I'm sorry to hear that you're not happy with our product, I can however see that you haven't had our GoSmooth for a full month. To say that you already notice less hair growth is actually quite good progress! The treatment period is usually 14 weeks, I'm sure that if you finish the full 14 weeks that you'll be happy with the results.

I'm also sorry to hear that you find our GoSmooth uncomfortable, this is something that we don't hear often. Perhaps you have sensitive skin, we would suggest to lower the intensity of the flashes. Our GoSmooth has 10 different options so there should be one that suits you!

If you have any questions please let us know, we're always there to help!

Kind regards,

Sofia (Team GoSmooth)

Rated 5 out of 5 stars

I had my gosmooth shipped to the UK and…

I had my gosmooth shipped to the UK and it still arrived within three days. Excellent shipping services!

The product itself looks very nice, the kit is complete and the thank you cards were a lovely addition

Using it very easy, I just don't like that I have to shave for a treatment, but luckily soon that won't be much of an issue. I've been using it for around eight weeks now and I can most definitely say that the results are there.

Very happy!

February 18, 2022
Unprompted review
GoSmooth logo

Reply from GoSmooth

Hey Trudy,

Thank you for your positive and detailed review! We're glad you've enjoyed our product this much and hope you will continue to do so!

Kind regards,

Sofia (Team GoSmooth)

Rated 5 out of 5 stars
Verified

Heel leuk contact via de mail

Heel leuk contact via de mail, super snelle levering,

February 15, 2022
GoSmooth logo

Reply from GoSmooth

Dag Marcel,

Fijn dat je het contact via de mail leuk vond, we doen ons best! Bedankt voor de mooie review.

Met vriendelijke groet,

Sofia (Team GoSmooth)

Rated 1 out of 5 stars

Please help

Hi! I have had my GoSmooth for quite a while and I've seen no results whatsoever. Ive tried to contact GoSmooth for assistance a number of times but Ive received no response. Please help.

February 6, 2022
Unprompted review
GoSmooth logo

Reply from GoSmooth

Hey Ada,

This seems to be the first time we've heard from you, or at least I can't find prior conversations with you in our system.

We'd like to talk to you about your issue. Could you send us an e-mail at info@go-smooth.com?

Kind regards,

Sofia (Team GoSmooth)

Rated 4 out of 5 stars

Really happy with the pro device that I…

Really happy with the pro device that I bought around 3 months ago. It's easy to use and and I've definitely noticed that my hair growth has slowed down a lot. The only reason i'm not giving it 5 stars is because the device has to stay plugged in when using it

January 27, 2022
Unprompted review
GoSmooth logo

Reply from GoSmooth

Hey Ardina,

Great to hear that you're so happy with your GoSmooth!

It sounds like you're coming up to the end of the 14 week plan, let us know what you think by the end of it!

Kind regards,

Sofia (Team GoSmooth)

Rated 5 out of 5 stars

I've had my gosmooth pro for about 12…

I've had my gosmooth pro for about 12 weeks now and since i'm nearing the end of the treatment plan I thought I'd write a quick review about my experiences.

First of all, the result. I've got some very stubborn hair growth, but even with this I still managed to become close to complete hair free! The GS worked best on my legs. This was also the first body part I started treating, after that I also started doing my arms and armpits too. I can definitely see a good result there, but it's not the same result I achieved for my legs.

Besides the effectiveness of the gosmooth I'm also very content about the ease of the treatments, it's pretty much just sitting back and flashing. The treatments can take a little bit of time for bigger body parts though.

The last thing I wanted to touch on is the kit itself, i thought it was very very cute and it had these nice little thank you cards! Loved it!

I would call myself a happy customer :)

January 10, 2022
Unprompted review
GoSmooth logo

Reply from GoSmooth

Hey Danitia,

What a beautiful review! Very detailed and personal, thank you! We're glad that you've enjoyed your GoSmooth so far :-).

Kind regards,

Sofia (Team GoSmooth)

Rated 5 out of 5 stars

I'd definitely consider Gosmooth a…

I'd definitely consider Gosmooth a customer friendly company. Their product works and after forgetting to use one of their discount codes they sent me the difference through banktransfer when i asked if they could cancel my order so I could use the code. Great experience buying their products!

October 14, 2021
Unprompted review
Rated 2 out of 5 stars

Doesn’t work...

Like the other reviews (that I translated to read) this product doesn’t work. I followed the 16 weeks and now I’m going on 20+. It started to slow my hair growth but now not so much. It grows back just as fast. It shouldn't grow back at all! It has thinned my hairs and that’s about it. 20 weeks and no results. Waste of time. If you have fast growing hair, I’m talking starts coming back in 1-2 days, once a week is not enough. Wish they would instruct that at the beginning. Maybe I wouldn’t have wasted all this time. Now I’m trying to stick to every 5 days but again at 20 weeks out they’ve wasted my time and I’m getting tired of doing it with zero results. Mind you I am of light skin with dark dark hairs, the perfect candidate. Not to mention right around when I hit week 16 every time I plug the device in and turn it on now it sounds like a dying cat. It didn’t do that before. Basically it’s junk. Don’t buy or waste your time. Maybe the other companies with $300+ devices will work but I give up on spending the money on that.

March 24, 2021
Unprompted review
GoSmooth logo

Reply from GoSmooth

Hi Angelena,

We've sent you a request to provide further details, we would very much like to see how we can help you. It could be that you belong in the category of the unfortunate few who do not respond well to IPL.

Please let us know if you are interested!

Kind regards,

Sofia

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