globalesim.app Reviews 451

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the affordable prices and ease of installation, with many reporting seamless activation and good coverage in various countries. Several consumers highlight positive experiences using the data service during their travels, particularly in Europe and America. The possibility to top up the data plan online is also appreciated. However, some consumers report mixed experiences with the service. Some encountered difficulties with the app, mentioning that it is not user-friendly and doesn't accurately track data usage. Others have faced challenges with activation, connection stability, and inconsistent network performance. A few reviewers also expressed concerns about refunds not being processed promptly.

Based on these reviews

Rated 3 out of 5 stars

The service was easy to acquire. Installation was confusing to the novice traveler. I am more savvy and advanced but even I had problems. Otherwise the installation was smooth. The activation was prob... See more

Company replied

Rated 3 out of 5 stars

I purchased 2 SIM cards to be used in Albania. Coverage was OK, speed slower, but company does not provide you any invoice/receipt, nothing. Answering just that they have issues with system ... for 3... See more

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Rated 3 out of 5 stars

I bought a 25USD e-sim before traveling to Angola. Description said "Africa", so I thought it will work through several countries, however on arrival I found it was not functional. GSM was connected... See more

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Rated 3 out of 5 stars

Initially 1 star due to the sub par service. However John helped me out in customer service. And his service was 5 stars. Should not have had to contact customer service in the first place how... See more

Rated 2 out of 5 stars

I bought eSIM for Israel, it didn’t work. Support team was sending me standard instruction via chat to fix the problem and finally said they will refund me since it’s not working on my phone. It’s bee... See more

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Rated 4 out of 5 stars

Used the eSim in Canada and it installed with no problem. I did a couple of top up the fist time it eventually sorted itself out the second time it did not work and I needed to contact the Global cust... See more

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Rated 2 out of 5 stars

I can't connect. All documentation and external online resources stated that my phone was compatible. And yet... none of the connection guidance works. Settings options don't match. Im offli... See more

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Rated 5 out of 5 stars

Phone: iPhone 14 Pro Max Country: Belgium I’ve been using GlobalEsim in Belgium because it’s more affordable than regular providers. Since I only need internet, I don’t pay extra for calling... See more

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Rated 5 out of 5 stars

I don't know why there are so many bad reviews, but after 8 eSims now for all my visitors in Georgia (the country), it has worked flawlessly. Activates immediately. Purchase to working LTE internet in... See more

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Rated 5 out of 5 stars

I have used these eSIMs several times in Canada, Turkey and Albania. On a couple of occasions the sim did not work properly at first, but this was swiftly resolved by the Global customer service team.... See more

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Rated 5 out of 5 stars

Great Customer Service I'm giving Globalesim a 5-star review, not because I had any luck installing its e-SIM, but because of the great customer service I received when I contacted them when I retu... See more

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Rated 4 out of 5 stars

Overall, it has been a great experience. The SIM is easy to install, and the service quality is good in all the areas where I have used it, including the UK, Canada, and the USA. The only issue I freq... See more

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Rated 4 out of 5 stars

The Europe eSIM was easy to install and use. We used it in both Italy and Switzerland and the reception in both countries was amazing. They also had the best prices! However, the same cannot be sa... See more

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Rated 4 out of 5 stars

Purchased a 30 day eSIM while in Albania and it worked decently with sufficient coverage and speeds. For some reason, websites that I visited while using this eSIM regularly assumed I was in Poland.

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Rated 5 out of 5 stars

Bought eSIM for Georgia at best price on internet (10GB for <10€). Worked directly with online activation. Very easy to check balance and top online. Just be aware that you do not have a local phon... See more

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Rated 5 out of 5 stars

I traveled to Germany and Austria and it's work perfect. I thought when i cross the border, i will have a connection problems but it's didn't happened. Also, the eSim installation was very clear and... See more

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Rated 2 out of 5 stars

Very poor app, and customer support via chat was not helpful. The data transmission speed seems very slow, even though on 5G.. The use of voice feature is misleading, as you cannot call any... See more

Company replied

Rated 5 out of 5 stars

Very helpful tech support. I purchased an esim for travel and although it installed easily, I was having issues connecting. I spoke to John Roel through tech support (a real person, not a bot) and... See more

Rated 5 out of 5 stars

Great service for a good price. I have used the service when on holiday in New York, but I'm also using it here in Greece as a backup plan for data. Yes, an e-sim is not really useful for making or... See more

Company replied

Rated 4 out of 5 stars

Easy install, good bandwidth . Data worked seamless, no disconnecting. Calls are tricky, via their application, but after understanding the trick, it eventually worked. Small bug in the mobile appl... See more

Rated 5 out of 5 stars

First of all, the service and support were excellent. The device worked great throughout the entire trip (two weeks in the US), no reception problems or any other problems. I don't understand how we p... See more

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Rated 5 out of 5 stars

Netherlands 10gb for 7 Euro. Got this plan for 3 of us on family trip. Two activated perfectly, one took longer due to spotty WiFi during activation, but ultimately worked well. Support was helpful.

Rated 5 out of 5 stars

I have used globalesim several times in different countries and areas. Data has been working perfectly always, it is easy to install. I have had problem only ones when bought also calls, this didn´t w... See more

Rated 5 out of 5 stars

I used eSIM from GlobaleSIM in Albania, it worked great in different areas, thank you for your service. The price is cheaper than SIM cards’ price at the airport of Tirana, 10 GB of internet was enoug... See more

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Rated 5 out of 5 stars

The customer service is 5/5 stars. They are brilliant. After I ordered my E SIM I couldn't activate it for some reason. After I contacted customer support, John Roel sent me a replacement esim which w... See more

Rated 4 out of 5 stars

I bought a 5GB package for Czech. During my stay I had to increase “TopUp” the package twice. I had some issues but support was helpful and extremely immediate. The only issues I had is were the s... See more

Rated 5 out of 5 stars

Easiness and support Very good experience. The only negative point is the app, not very good and doesn't follow the usage. The reset and data manager on the phone setting ia much more accurate! Wi... See more

Company replied

Rated 5 out of 5 stars

Globalesim is very reliable for European and American travel. I’ve now used it as a second virtual esim for 8-10 trips. Globalesim also has a very interesting digital+personal approach: the team cha... See more

Rated 2 out of 5 stars

When I was able to get a connection it worked fine, however I was unable to connect to my data 70% of the time. When I first activated my card I got dinged with 4GB of usage within the first day? Ho... See more

Rated 2 out of 5 stars

The price was competitive. I was disappointed to learn after the purchase that it was an Israelian company, I wouldn’t purchase this one if I knew. On several occasions I had no network and had to... See more

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Rated 2 out of 5 stars

Dont work for me on apple watch, cannot activate because it not using local operator but roaming only apple watch are in compatibility table but no even support can help and it did not work

Company replied

Rated 4 out of 5 stars

Initially had a bit of trouble activating the eSIM, after deleting & re installing it then worked well for 5GB in Italy. The support team was responsive & assisted me. So I would say, value for mo... See more

Rated 2 out of 5 stars

Got charged for a Sim that was never delivered. Had to engage a dispute from my credit card issuer. The esim are cheap but do not except good service. On the second buy the esim was promptly delivered... See more

Company replied

Rated 4 out of 5 stars

I bought a GlobaleSIM eSIM with Data and Voice calls. I had questions during the buying process and the installation process. I got help in the chat window quickly and everything worked.

Company replied

Rated 4 out of 5 stars

Purchased 5Gb sim that stopped working when I arrived in Jordan. But is was my iPhone that couldn’t connect to the network there -not the eSIM so cannot fault them. Global eSIM is an Israel company an... See more

Company replied

Rated 5 out of 5 stars

I very frequently visit different countries and tried different eşim companies. Globalesim is one of the best. I never experienced any trouble in any country

Company replied

Rated 3 out of 5 stars

Has a great coverage over the world But the internet pack should be increased internet bundle given in every country is less

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Rated 5 out of 5 stars

I made a mistake while setting up my e sim since it was my first experience, then dear John Reel helped me alot to make it right and he did it very fast. I really loved the service, appreciated it Joh... See more

Company replied

Rated 5 out of 5 stars

I was looking for a 1 week and about 10Gb eSIM for Czech Republic, Global eSim was extremely cheap for a whole month and 30Gb, cheapest by far that I found for that Country.

Company replied

Rated 5 out of 5 stars

Great service. Used data only package im Hungary (Budapest). No issues, i installed it a day before, and used one for android, one for iPhone, and both needed just to set it active and that's it.

Company replied

Rated 3 out of 5 stars

My first eSim experience was mixed. After much research and looking around at online offers, Global SIM seemed to have the best deal for my purposes and having followed the installation procedure wit... See more

Company replied

Rated 4 out of 5 stars

It is a good and cheap solution for to the other online eSim providers. It worked without problem in Sharm el Sheik area.

Company replied

Rated 5 out of 5 stars

Bought 2 sims for Albania, both worked perfectly with good coverage and speed. Installation was extremely straightforward.

Company replied

Rated 5 out of 5 stars

Driving to northern Greece and passing through 5 different villages and towns, in addition to Athens. All of them had good service , there were very few places on trips that were not serviced

Company replied

Rated 4 out of 5 stars

I had an issue with the esim, that prevented me from using it in Seychelles airport. Globalesim gave me a full refund. I was surprised because I didn’t aske it. It means that Globalsim is a serious c... See more

Company replied

Rated 5 out of 5 stars

I was very satisfied with GlobaleSim On the way to Azerbaijan, Armenia and Georgia without any problems. Everything ran like clockwork. If you have problems with the connection, it is important to ena... See more

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Rated 5 out of 5 stars

I had an amazing experience with customer's service, specially with John Roel. He has been very kind to me and even though I was not able to accomplish what I needed to do which was to communicate w... See more

Rated 4 out of 5 stars

I bought esim for switzerland. The esim itself worked, although it presented itself as "something something France". Their app is terrible, you log in there, but for checking the remaining gigabyte... See more

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Company details

Written by the company

For over 18 years, GlobaleSIM has been a leading provider of reliable and secure mobile experiences, specializing in international roaming solutions. Built upon a foundation of excellence, we’ve empowered travelers and global citizens to stay connected across borders, offering seamless communication wherever their journeys take them. While we began by providing traditional physical SIM cards, our commitment to innovation has led us to expand our offerings, ensuring customers have access to the latest connectivity technologies. Today, we stand as a trusted partner, delivering cutting-edge mobile solutions that keep the world within reach.


Contact info

3.2

Average

TrustScore 3 out of 5

451 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Horrible

Horrible , took 48 hours to get the information paid for voice , never got a phone number could not ring out , never provided a GES number , customer service too slow to connect horrible experience, internet worked was very slow

October 7, 2025
Unprompted review
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Reply from globalesim.app

I sincerely apologize for the poor experience with activation delays, missing phone/GES numbers, and slow service. This isn't acceptable.
Please share your account details privately so I can resolve this for you.

Rated 2 out of 5 stars

Not that good

At the beginning, network connection was fine, then every now and then I loose connection and had to restart mobile network. My daughter purchased an esim for middle east region and couldn't use it in Amman, Jordan. We had to purchase another one specific for Jordan.

October 1, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback. I'm sorry to hear about the network connection issues you've been experiencing and the eSIM compatibility problems in Jordan.
We'd like to investigate this further. Please share your account details privately so we can check your network settings and help resolve the connectivity issues.

Rated 5 out of 5 stars

Good solution for Seychelles

I have bought data transfer to use on Seychelles. In fact it was good decision as the coverage is really good. It is worth to notice that there are moments of slowdown but they last just a while and transfer comes back to normal speed.

October 11, 2025
Unprompted review
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Reply from globalesim.app

Thank you for the great review! We're thrilled to hear that our data transfer service worked well for you in Seychelles with good coverage.
We appreciate your understanding about the occasional slowdowns - we're always working to optimize our network performance.
Thanks for choosing us!
Best regards,

Rated 5 out of 5 stars

Worked very good for me in Turkey and…

Worked very good for me in Turkey and Tunisia.

October 10, 2025
Unprompted review
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Reply from globalesim.app

Thank you for the wonderful feedback! We're so glad our service worked well for you in Turkey and Tunisia.
We appreciate you choosing us and hope to serve you again on your future travels!
Best regards,

Rated 2 out of 5 stars

Didn’t work for me

I bought eSIM for Israel, it didn’t work. Support team was sending me standard instruction via chat to fix the problem and finally said they will refund me since it’s not working on my phone. It’s been a week since my purchase but haven’t seen refund on my card yet.

October 5, 2025
Unprompted review
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Reply from globalesim.app

I sincerely apologize that the eSIM didn't work for you in Israel and that you haven't received your refund yet after a week.
This is unacceptable. Please share your order number or account details privately, and I'll personally escalate this to ensure your refund is processed immediately.
Thank you for your patience.
Best regards,

Rated 5 out of 5 stars

Driving to northern Greece and passing…

Driving to northern Greece and passing through 5 different villages and towns, in addition to Athens. All of them had good service , there were very few places on trips that were not serviced

October 1, 2025
Unprompted review
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Reply from globalesim.app

Thank you for the great review! We're thrilled to hear our service worked well for you throughout northern Greece and Athens, covering 5 different villages and towns.
We're glad we could keep you connected during your travels!
Best regards,

Rated 4 out of 5 stars

Used the eSim in Canada

Used the eSim in Canada and it installed with no problem. I did a couple of top up the fist time it eventually sorted itself out the second time it did not work and I needed to contact the Global customer service team who swiftly resolved it.

October 8, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback! We're glad the eSIM installation eventually worked in Canada and that our Global customer service team could swiftly resolve the issue when you needed assistance.
We appreciate your patience!
Best regards,

Rated 4 out of 5 stars

Good value and decent coverage

Purchased a 30 day eSIM while in Albania and it worked decently with sufficient coverage and speeds. For some reason, websites that I visited while using this eSIM regularly assumed I was in Poland.

August 27, 2025
Unprompted review
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Reply from globalesim.app

Thank you for the great review! We're happy to hear our 30-day eSIM provided good value and decent coverage in Albania with sufficient speeds.
We appreciate you choosing our service and hope to keep you connected on your future travels!

Rated 5 out of 5 stars

No trouble!

I very frequently visit different countries and tried different eşim companies. Globalesim is one of the best. I never experienced any trouble in any country

October 1, 2025
Unprompted review
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Reply from globalesim.app

Thank you so much for the amazing review! We're thrilled to hear that Globalesim is one of the best eSIM providers you've tried and that you've never experienced any trouble across different countries.
Your loyalty means the world to us. We look forward to keeping you connected on all your future travels!
Best regards,

Rated 2 out of 5 stars

I can't connect

I can't connect.

All documentation and external online resources stated that my phone was compatible.

And yet... none of the connection guidance works. Settings options don't match.

Im offline and out of pocket.

September 28, 2025
Unprompted review
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Reply from globalesim.app

I apologize that you can't connect despite your phone being compatible.
Please share your phone model and order details privately so I can help troubleshoot or arrange a refund.
Best regards,

Rated 1 out of 5 stars

I do not recommend this company

I do not recommend this company. This company is a scam. They charge me twice. They didn’t provide good service. They didn’t provide unlimited data as their promise when I call to complain. The lady told me that I’m barking on her. What a customer service the worst customer service I ever had. I just called to complain why I don’t get the service and she told me You called earlier and you barking on me then I saw at the charge that they charge me twice I definitely don’t recommend this company to anyone.

October 1, 2025
Unprompted review
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Reply from globalesim.app

I sincerely apologize for being charged twice and the poor service you received. This is unacceptable.
Please share your account details privately so I can refund the duplicate charge immediately and investigate.
Best regards,

Rated 5 out of 5 stars

It works Perfect in Armenia

October 2, 2025
Unprompted review
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Reply from globalesim.app

Thank you so much for your wonderful review! We're thrilled to hear that everything is working perfectly for you in Armenia. We appreciate your feedback and hope to continue serving you well!"

Rated 1 out of 5 stars

Easy to install but...

It was easy to install, but that's where anything good I'd have to say about it ends. I ordered an eSIM with data and voice for the USA, and while data worked, voice never did. When I tried calling a local number in the USA, it claimed I didn't have a tariff for it (or some similar error). Was advised to use their app - which of course didn't work either. So I'd avoid this company at all costs, at best they're incompetent.

September 26, 2025
Unprompted review
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Reply from globalesim.app

"We apologize for this issue. Please contact our support at cs@globalesim.app with your order details for a refund. This is not the service level we aim for. Thank you for your feedback."Retry

Rated 1 out of 5 stars

I ordered this product 2 times (me and…

I ordered this product 2 times (me and my friend) 1 month before traveling to Kosovo. However, the esim did not work for no reason. This pissed me off and frustrated, because once you enter new country you need interent access to naviagte to hotel or taxi etc.
Globalesim disappointed me so much.

September 8, 2025
Unprompted review
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Reply from globalesim.app

e apologize for this issue. Please reach out to cs@globalesim.app with your order details for a refund. Thank you for letting us know."

Rated 1 out of 5 stars

It’s useless,don’t waste your money

It’s useless,don’t waste your money
I bought an eSIM to use it in Turkey but it not worked!
By the way I bought another eSIM from other company and it’s working well.

September 25, 2025
Unprompted review
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Reply from globalesim.app

We're sorry this didn't work. Please contact cs@globalesim.app for a refund."

Rated 3 out of 5 stars

My first eSim experience

My first eSim experience was mixed. After much research and looking around at online offers, Global SIM seemed to have the best deal for my purposes and having followed the installation procedure with QR code I had it all set ready for arrival at destination whereupon it activated reasonably easily. I was however a little confused because the 'suggested network' (as stated by Global) was not the one my phone seemed to have "latched onto" which I queried (Global online help) but was told to 'ignore if it worked' which it & I did!
My eSIM country was Madagascar via Orange network but unfortunately the network coverage on ANY provider was poor or non-existent throughout the country apart from main population centres something that wasn't really made clear at outset. In summary I'd probably consider using Global again but I'd first do some checks on available network coverage in destination before purchase!

September 11, 2025
Unprompted review
globalesim.app logo

Reply from globalesim.app

Thank you for the detailed feedback about Madagascar coverage. You're absolutely right about checking network coverage before purchase - this is valuable advice for other travelers.
We appreciate you sharing the specific location details. If you'd like help finding better coverage options for future Madagascar trips, please reach out to our support team.
Thanks for the honest review!

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