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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the jewelry, describing the rings and pendants as stunning and beautiful. Consumers highlight the modern and elegant designs, noting that the sparkle of the stones rivals that of natural diamonds. People also appreciate the company's ability to create custom pieces that perfectly match their vision, ensuring a flawless fit and finish. The customer service receives exceptional feedback, with reviewers consistently mentioning the prompt and helpful communication from the staff, particularly Liz. Consumers appreciate the personalized attention and expertise provided, noting that the team goes above and beyond to address any questions or concerns. People also value the quick shipping and the careful packaging of the jewelry, which adds to the overall positive experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Liz was great. She was very patient with my lack of knowledge and took the time to explain every detail and gave me quotes on multiple different size options. They allowed me to send pictures of ring... See more

Rated 5 out of 5 stars
Verified

My experience from start to finish was amazing! The initial inquiry about the ring and specific details included, the rendered images, production time and delivery were all executed to perfection. My... See more

Rated 5 out of 5 stars
Verified

Their products are simply perfection and the support throughout the process is unbeatable! Thank you Liz! We will continue to have Gema&Co in our bucket list F&E

Rated 5 out of 5 stars
Verified

From the beginning, the communication was transparent and informative on what to expect. Every question was answered quickly and thoroughly. The ring was delivered exactly when I was told it was going... See more

Rated 5 out of 5 stars

The whole process was so simple and easy. The team was extremely helpful. There was an issue with shipping to Canada and tariffs, but they helped me reach out to the postal service company to make sur... See more

Rated 5 out of 5 stars
Verified

Excellent customer service, Liz communicated clearly and surprisingly quickly through the entire purchase process. Quick shipping, it made it across the country in less than three days, quite impressi... See more

Rated 5 out of 5 stars
Verified

I couldn't find anywhere local to make a custom wedding band that sat with my engagement ring so I found Gema & Co online. Communication was easy. I sent a CAD drawing of my ring and photos and they w... See more

Rated 5 out of 5 stars
Verified

I contacted Gema&Co for Resplendent Oval and baguette stones in custom sizes. I was initially wary because I had recently had a bad experience with another jeweller. From the first email through the w... See more

Rated 5 out of 5 stars
Verified

My first time shopping at Gema&Co and will definitely be a returning customer! I have a low set oval diamond on my engagement ring and needed an open ring spacer for my wedding band to sit flush. I ha... See more

Rated 5 out of 5 stars
Verified

Working with Liz Weaver on what I needed but also having it expedited before the trip I had planned to propose on was not a small feat. Liz did a good job communicating timelines and all prices that... See more

Rated 5 out of 5 stars
Verified

Liz was extremely helpful and was quick to respond to & answered ALL my questions. My ring is beautiful and I would highly recommend Gema&Co to anyone. Ordering a piece of jewelry online is a little... See more

Rated 5 out of 5 stars
Verified

Love my ring! It looks great with my wedding band and engagement ring. I emailed customer service some pictures of my engagement ring and the responded promptly with advice on where/how to measure to... See more

Rated 5 out of 5 stars
Verified

The constant communication from the company while getting a custom piece made was so great! I knew where my ring was every step of the way. The designers knocked it out of the park on the first try wi... See more

Rated 5 out of 5 stars
Verified

The ring is beautiful! They did an awesome job making sure it fits well around my engagement ring. And when the post office lost the package, they quickly started remaking the ring and got a new one o... See more

Rated 5 out of 5 stars
Verified

The name Gema&Co couldn’t be more fitting as they truly are Gems! They treat you as if you are one of their own, while creating a ring for you that is what dreams are made of. Having the exp... See more

Rated 5 out of 5 stars
Verified

I got such personal & amazing customer service help in real time via text! Soooo helpful to send photos of different ring stacks and color variation of 14K vs 18K. I cannot praise Gema & Co enough! Th... See more

Rated 5 out of 5 stars

I had a great experience with Gema&Co. Not only because the ring is absolutely stunning AND affordable, but their customer service was exceptional. Win win all around! :) will definitely come back for... See more

Rated 5 out of 5 stars
Verified

Liz comes through again! We purchased our engagement ring through Liz and loved the ring so much we had her design a custom wedding band for us as well. Absolutely stunning. Can't recommend her highly... See more

Rated 5 out of 5 stars
Verified

Liz was so quick with her responses. You can tell she’s an expert but more importantly - she genuinely cares. Customer service was absolutely excellent. Ring is absolutely gorgeous and perfect.

Rated 4 out of 5 stars
Verified

The communication with them was quick and effective, I really liked that. Sadly, the ring that I ordered had a flaw, the stone wasn´t set in completely straight. It isn´t a big enough of a defect to s... See more

Rated 4 out of 5 stars
Verified

This was my 1st time ever ordering a Moissanite ring & also ordering a ring of this magnitude entirely online so I was nervous. My sales rep Liz was AMAZING. VERY good @ keeping in touch, keeping... See more

Rated 5 out of 5 stars
Verified

Gema&Co custom made my engagement ring and two wedding bands and I couldn't be more in love with them!! They're absolutely gorgeous and I get compliments on them all the time. They were also so easy t... See more

Rated 5 out of 5 stars
Verified

When I ordered my ring, I had not expected the extraordinary customer service experience! They reached out because I ordered a pointed wedding band, but didn’t have an engagement ring on file. In sh... See more

Rated 5 out of 5 stars
Verified

Ordering was very easy. Shipped in the appropriate timeframe. Ring looks great. Now I just gotta do the proposal part.

Rated 5 out of 5 stars
Verified

I had to have my order made a little sooner then expected, but they absolutely delivered! The ring was gorgeous and they were super kind and responsive! The ring arrived safely and on time as well. Ov... See more

Rated 5 out of 5 stars
Verified

Amazing. The ring was made to perfection and you can’t beat the price. My now fiancé could not believe her eyes either. There was a delay in shipping because of a heatwave, but customer service upgrad... See more

Rated 5 out of 5 stars
Verified

Great customer service and the ring looks perfect! Would definitely recommend buying from here I had a great experience

Rated 5 out of 5 stars
Verified

amazing customer service. my original package was stolen because FedEx didn’t follow delivery instructions but Gema&Co replaced the stolen stone within a week! Thank you so much my Fiancée is absolute... See more

Rated 5 out of 5 stars
Verified

I love my wedding band so much! It’s dainty and complements my engagement ring I also got from here perfectly!! I especially love that the gold matches on both bands and I don’t have to worry about it... See more

Rated 5 out of 5 stars
Verified

The pendant I ordered looks even more beautiful than I expected. Again Gema & Company you came through with another beautiful piece of jewelry that I will cherish for years.

Rated 5 out of 5 stars
Verified

Beautiful. The gold is shiny. The gem is eye catching. hesitant to purchase online, but I wasn’t disappointed. Care instructions would be helpful. Requiring a signature for delivery would be a goo... See more

Rated 5 out of 5 stars
Verified

Gema&co is an excellent service Ring was made custom and showed up after about a month packaged beautifully a personal note was included Definitely will be recommending to others

Rated 5 out of 5 stars
Verified

They were very good at responding in a timely fashion. In addition they were good in the way they handled customer service and customized the product according to the image we had in mind.

Rated 5 out of 5 stars
Verified

Excellent quality, and ring was just as pictured. Appreciated the quick responsiveness to emails, and the option to have a resin print of the ring mailed to me to ensure proper sizing/fit prior to cas... See more

Rated 5 out of 5 stars
Verified

The metal working was precise and clean and the diamond was of really high quality and clarity. The shipping was timely as well.

Rated 5 out of 5 stars
Verified

Liz and everyone at GemaandCo were so wonderful to work with! Gave us everything we asked for, prompt with response times and so kind to speak to!

Rated 5 out of 5 stars
Verified

The shipping time was great, and the ring looks even better than the stock photos!

Rated 5 out of 5 stars

I got my dream ring! My husband and I decided to get new rings for our anniversary - and I had a really clear idea for what I wanted. Liz was great at communicating and did exactly what I wanted, answ... See more

Rated 5 out of 5 stars
Verified

I had a great experience with Gema&Co. Their customer service was outstanding. Any time I had a question, they responded quickly and were incredibly helpful throughout the process. My ring is absolute... See more

Rated 5 out of 5 stars
Verified

I had the best experience! Gema&Co crafted my fiancée’s engagement ring exactly the way I envisioned it, down to every detail of the customization. Anytime I needed a tweak, whether it was adjusting... See more

Rated 5 out of 5 stars
Verified

The ability to customize and order exactly what I wanted is top notch. Ease of interface, perfect delivery, exceptional presentation; all of the service provided by the Gema & Co Team is paramount. I... See more

Rated 5 out of 5 stars
Verified

Absolutely thrilled with my fiancee's custom moissanite engagement ring! The craftsmanship is flawless, and the sparkle is breathtaking. I had a tight timeline, but Liz Weaver and her team went above... See more

Rated 5 out of 5 stars
Verified

The rings are stunning! The open pavé band and the plain band are absolutely perfect, and I’m so excited to have found a place that makes rings smaller than a size 4! Liz helped me make sure I picked... See more

Rated 5 out of 5 stars

The ring is absolutely gorgeous and delicate. The employees were prompt to reply to me, even after hours. Amazing and reassuring customer service. They even helped to expedite the process. My fiance a... See more

Rated 5 out of 5 stars

i purchased a moissanite earrings from Gema&Co and the quality is exceptional, the design was modern and elegant. It was absolutely stunning. the sparkle rivals that of natural diamonds and i love kno... See more

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Company details

  1. #7 of 128 best companies in Jewelry Store
  2. #4 of 40 best companies in Jeweler
  3. #5 of 40 best companies in Jewelry Designer

Written by the company

Discover conflict-free, environmentally friendly, lab created Moissanite and Diamond fine jewelry. Free shipping, easy returns, lifetime warranty.


Contact info

4.9

Excellent

TrustScore 5 out of 5

337 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars
Verified

Highly recommend!

My experience with Liz was great. She is great at communication. We had a slight hiccup with the stone, and Liz notified me with suggestions on how we wanted to proceed. The end result is beautiful! Highly recommend her!

September 24, 2025
Rated 5 out of 5 stars
Verified

Liz was great

Liz was great. She was very patient with my lack of knowledge and took the time to explain every detail and gave me quotes on multiple different size options. They allowed me to send pictures of rings i had seen elsewhere as inspiration photos for them to create what i wanted at a great price. I received pre production mock ups for approval and i received finished photos after it was made.

September 8, 2025
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Rated 5 out of 5 stars
Verified

My experience from start to finish was…

My experience from start to finish was amazing! The initial inquiry about the ring and specific details included, the rendered images, production time and delivery were all executed to perfection. My fiancée was absolutely in love with the ring when she saw it and it was exactly what she wanted! I can’t thank you enough for such a wonderful experience!

August 15, 2025
Rated 5 out of 5 stars
Verified

I had the best experience!!

I had the best experience! Gema&Co crafted my fiancée’s engagement ring exactly the way I envisioned it, down to every detail of the customization. Anytime I needed a tweak, whether it was adjusting the size, updating the shipping timeframe, or asking questions, their team was incredibly responsive and supportive.

A special shoutout to Liz, who guided me through the whole process with patience and care. Liz made sure everything was smooth and stress-free. The ring turned out absolutely perfect, and my fiancée and I couldn’t be happier. Highly recommend if you’re looking for a jeweler who truly listens and delivers!

August 25, 2025
Rated 5 out of 5 stars
Verified

Beautiful Ring

Ordering was very easy. Shipped in the appropriate timeframe. Ring looks great. Now I just gotta do the proposal part.

August 21, 2025
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Rated 5 out of 5 stars

Absolutely amazing from beginning to end.

The whole process was so simple and easy. The team was extremely helpful. There was an issue with shipping to Canada and tariffs, but they helped me reach out to the postal service company to make sure I got the ring I ordered for my *fingers crossed* soon to be fiance. The ring arrived earlier than i anticipated and came in a lovely package and looks amazing. I am super stoked. I highly recommend Gema&Co

August 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Everything was perfect!

From the beginning, the communication was transparent and informative on what to expect. Every question was answered quickly and thoroughly. The ring was delivered exactly when I was told it was going to and the best part..? The ring is absolutely beautiful and my fiancé loves it! Gema&Co nailed it!

July 29, 2025
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Rated 5 out of 5 stars
Verified

Love my ring!

Love my ring! It looks great with my wedding band and engagement ring. I emailed customer service some pictures of my engagement ring and the responded promptly with advice on where/how to measure to make sure it fit correctly.

July 15, 2025

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