Best Brilliance Reviews 388

Excellent customer service!! I got my ring resized and exchanged and Lisa and Fin were amazing in helping me do the exchange. They responded quickly and gave me extra assurances for my order. My ring... See more

It was a very positive experience. I was really nervous about the purchase both before and after, and I asked a lot of questions, and someone always answered me within an hour or two. The ring is gorg... See more

I originally ordered a ring , and realized that it wasn’t the ring I liked . I immediately called and the best brilliance staff were so helpful and responsive I was able to order a new ring without an... See more

This was a very easy process. I picked out a ring that I liked and when I purchased the ring I inputted the wrong ring size. I received immediate help with getting this issue rectified. The ring arriv... See more

Buying a custom ring was easy and convenient. I did not really like my expected order ship date getting pushed back about 3 times. My order was delivered by FedEx to the wrong address, but Best Brilli... See more

What a wonderful experience! From beginning to end, communication was amazing. They texted on a consistent basis and let me know when work was starting on my ring, when it was near completion, and als... See more

Great customer service! I was out of town and was not able to pickup my package upon delivery. The carrier was getting ready to send the package back to Best Brilliance. They did everything in there p... See more

Julieanne deserves a raise for helping with our crazy requests. I question a company that would not promote a woman with this much congeniality and knowledge to an upper management position. She was t... See more

I was shocked at how beautiful the ring is. I get so many compliments and the customer service was great throughout the process. Would highly recommended buying jewelry from Best Brilliance. It’s th... See more

My engagement ring from 32 years ago was stolen in a robbery. My husband wanted to replace it immediately. We spent hours researching and came across Best Brilliance. Their selection was fantastic... See more

Best brilliance is just an unbelievable company! We placed an order that we needed in 2 weeks for a custom ring that usually takes 6 weeks. We got the ring a day before we flew out internationally and... See more

I first ordered a 2 carat engagement ring and then exchanged it for a 3 carat. Both were completely beautiful and arrived in a reasonable amount of time. The exchange process was easy and handled quic... See more

*Updated Review* Expectations for the ring where blown out of the water. I’m not sure when the last time I saw my fiancé happier she absolutely loves it. We had a few hiccups along the way, but CEO Gu... See more

Buying jewelry online can be tricky but Best Brilliance makes the process smooth and easy. They work with you and they send you a prepaid label if you need to return a piece for any reason. Their lab... See more

I am beyond words!! My diamonds are absolutely gorgeous!! I ordered the Skylar 3 carat ring, diamond necklace and studs. I'm so impressed with the quality. The packaging was beautiful. If any one has... See more

Ring came in a timely manner. Exactly 1 month. Absolutely everything i ordered and beautiful. Sizing was perfect and quality was fantastic. I’ve had it a couple months now and has not worn down at all... See more

Best Brilliance has made our purchase so easy and we love love love this ring! Thank you for allowing us this opportunity to make our 40th wedding anniversary so exciting by receiving this gorgeous r... See more

My ring is stunning. Paul patiently met with me several times to personalise my design perfectly. The stones are spectacular and, the workmanship is superb. While purchasing such a special piece of je... See more

My wife was thrilled with her new ring! Although I was nervous about purchasing a diamond ring online, Julieanne did an outstanding job guiding and reassuring me! Paul was also very helpful and we wo... See more

Greatest experience I have ever had! Lisa was super helpful and answered all my questions within minutes of sending email. After getting my jewelery had to send it back to be resized. Lisa again resp... See more

Receive my ring in December 2024 for my boyfriend who now is my fiancé. Gorgeous ring more than what I expected. We just recently took it to get appraised so it could be insured by my insurance compan... See more

Best Brilliance is an outstanding provider. We have been doing business with them for 5 years - every time we purchase products from them our expectations are exceeded. Not many businesses that we hav... See more

The best in the Industry. So many different brands offering diamonds, but when you look at the quality of the mounting on the ring, the quality of the metal (very few offer platinum), it ends up looki... See more

It's hard to find reputable companies especially in today's day and age. I must say, the ring was even more beautiful in person than the pictures. It was exactly as imagined but better. We will be... See more

With my order there were a few issues. I contacted customer support and was treated with the utmost respect, extremely fast responses, and my issues were completely resolved. As for the ring I ordered... See more

Great company and beautiful products. I basically shopped only from the website and ordered my ring. Took almost 4 weeks but the work was excellent and quality first class. Once it came the ring was a... See more

Great experience. it took about four weeks to get my initial ring but apparently they are built to order so that is OK. Just plan for this timeframe. The quality and build of the ring is as good as an... See more

This was truly the best customer service I have ever received. I got the 2ct center stone Lucy Lab Grown diamond bridal set and it came out beautifully. I had help every step of the way and all of my... See more

I was suspicious at first with how low the prices were but my expectations were met far and beyond what I could've imagined. I had an online consultation and they made the entire process of customizin... See more

I had a globally positive feedback - though I was asked for proof of identity when purchasing (identity card photos..) which I found weird as I am buying jewelry online and international since a long... See more

Best Brilliance has completely won my heart! My fiancé purchased my engagement ring from them, and it’s the most stunning, beautifully crafted piece I’ve ever worn. What really sets them apart, th... See more

My fiance proposed this week and he got me the rose gold Lucy lab grown diamond ring with 1.5 total carat. It is so beyond perfect and so sparkly! I’ve had so many people say how beautiful it is and i... See more

Everything was wonderfully handled, and if assistance was ever needed, they ensured you knew they were always available for you every step of the way. The quality is stunning, and they even engraved m... See more

Ordered a wedding ring set about a month before the wedding and it came about a week before, she loved it! I was kinda nervous ngl lol, never ordered a pricey ring like that without actually seeing it... See more

25th Anniversary Ring. I got my wife a new ring for our upcoming 25th Anniversary and she loves it. The workmanship is awesome and the non-blood diamonds is exactly want she was looking for. Now we... See more

From beginning to end, my experience with Best Brilliance has been wonderful. I recently created a new ring to commemorate the loss of my diamond, which I had cherished for 50 years. This new ring wi... See more

I can’t stop thinking about how perfect her engagement ring turned out. It’s absolutely stunning—better than I ever imagined. The way it catches the light, the way it suits her… it feels like it was m... See more

The whole experience was made very easy with Julieanne guiding me. She helped me get a diamond I liked with a band that it usually doesn’t come with. The customer service was very good with quick resp... See more

I ordered the Skylar, a 3 stone lab created engagement ring. It came beautifully packaged, fit was a bit tight, but I liked it so I kept it. Then I decided to order a band to compliment it. It arriv... See more

I can't say enough about the quality of engagement ring, the price , and the customer service. I would highly recommend and you have gained a customer for life Thank You Very Much

Walked in clueless, left looking like a hero. The advice was spot-on and no sales jargon. My wife absolutely loved the ring.

I had a wonderful experience here. I bought a ring from there and it's amazing .Highly recommend from my side.

Great ! The stones really shine. I’ll be back for the band . Only 4 stars because of the wait but I’m assuming it was made to order . The packing was very professional . Came in a great box

The ring was beautiful and the staff was amazing in helping me get the perfect ring.

The ring that was delivered was beautiful! Exactly as we ordered. Delivery time was about what was promised.

Amazing company and great customer service. Soon to be wife loved the ring as well

My experience started a little rocky due to some miscommunications however upon receiving the ring it is much better than expected. The customer service at best brilliance was great. They were always... See more

Best Brilliance offers stunning jewelry at fair praces