GasBuddy Reviews 107

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the app's accuracy, particularly concerning gas prices. People report that the listed prices often differ significantly from what they find at the pump, leading to frustration and a sense of wasted time. The location accuracy and availability of gas are also questioned, with some reviewers claiming certain stations are inaccurately listed or no longer exist. Many reviewers also criticize the recent changes to the app's format, finding the new version less user-friendly and efficient than the old one. Consumers express frustration with the limited number of stations displayed and the difficulty in accessing specific features. Customer service is another major point of concern, with many reviewers reporting difficulty reaching a live person and a lack of helpful responses to their inquiries.

Based on these reviews

Rated 1 out of 5 stars

If I could give zero stars, I would. I've been a customer for more than 7 years and only recently (seems like when they switched to GasBuddy+) I've had nothing but issues and problems with their app a... See more

Rated 1 out of 5 stars

I have tried numerous times to go to a Speedway gas station near me at I-40 Exit 412 on Deep Springs Rd in TN that advertises good discounted gas prices and every time I go there the gas pump tells... See more

Rated 1 out of 5 stars

The customer service experience is outrageously bad. Good luck connections with a human. I had my gas buddy card declined owing entirely to issues on their side of the transaction. After being forc... See more

Rated 1 out of 5 stars

Wish I could give zero stars for their new Rewards program. After putting in the time and effort to earn points for redemption, I've been waiting for two weeks and still cannot reach a human. Deleti... See more

Rated 1 out of 5 stars

Gas Buddy recently changed its website by taking away a drop down menu which previosuly allowed me to chart gas prices in the larger metro area in Columbus, Ohio and do so by brand name so that I coul... See more

Rated 1 out of 5 stars

Patrick De Hann is a big lefty. Very rude as well during email exchanges. Being so liberal and being nasty to others often goes hand in hand. He doesn’t even try to hide his partisan politics. He also... See more

Rated 1 out of 5 stars

(Minus Five stars)Worst website since apparent update.Cannot give it a minus as there isn't any. Using parent or refiners to list station as not everyone is aware of who delivers to the stations. From... See more

Rated 1 out of 5 stars

Used for 2 years. Worked great (except the spending limit when gas prices soared, & I couldn’t fill up a tank without exceeding that limit). Then, they supposedly sent a new card. My old one deacti... See more

Rated 1 out of 5 stars

New app non functional. They HAD something that worked reasonably well and turned it into a cumbersome exercise in futility. Can't access trip planner, can't choose what I want to access. I want a... See more

Rated 1 out of 5 stars

I accepted the new card without realizing that my autopay would now go to this new Mastercard. 3c/gal discount is a bad deal. I have two other cards - one would refund twice this much with no gas disc... See more

Rated 1 out of 5 stars

If you need support to continue using the card, forget it. AI only, even when asking for a real person. If a real person did respond, they used canned responses and didn't listen to the issue. It w... See more

Rated 1 out of 5 stars

Do not rely on GasBuddy !! Most gas stations do not have the correct pricing once u get to their stations !!! GASBUDDY YOU SUCK AND SHOULD PROTECT THE CONSUMERS !!! People post and some owners of gas... See more

Rated 1 out of 5 stars

Dishonest gas station owners post false low prices on Gas buddy to get you to make the trip to their location. After wasting your time and gas to get there you find out their fuel prices are often hi... See more

Rated 1 out of 5 stars

This app is based solely on users putting in the price of gas at individual stations. My wife and myself tried using it for about 6 months, 99% of the time the prices were outdated. Also hard a hard t... See more

Rated 1 out of 5 stars

Havent recd any emails from them untill this wk, stated they mailed me a gasbuddy card back in 2019, well.i never got it, i got emails copies me asking them back then when the card is.arriving, never... See more

Rated 1 out of 5 stars

Gas Buddy's new system (displaying just 10 "cheapest stations" in an area is abhorrent!!! I drive for Uber and utilized Gas Buddy to see where cheaper Gas was. I then could determine where I'd ge... See more

Rated 1 out of 5 stars

When I got to the service station, the price was up by more than 15 cents over what have been "reported" that morning. This is a common occurrence. I am tired of going from gas station to gas station... See more

Rated 1 out of 5 stars

If I could give GasBuddy a rating of 0, I would. It was fine with no issues for a while. However, after sending emails for multiple complaints of NOT receiving discounts as promised, they decided to t... See more

Rated 1 out of 5 stars

Gas buddy provides unreliable information regarding availability of gas. There is no way for a user of the app to verify if a particular gas station has gas. They are being marketed by every news outl... See more

Rated 1 out of 5 stars

Absolutely horrible customer service .Mostly bots and the humans are just as bad.They do not answer calls or respond.This company will be destroyed and there will be dancing in the street.I have never... See more

Rated 1 out of 5 stars

The new card rollout is horrible. There is no way to talk to a human being. Company used to be good. Horrible, horrible, horrible now.

Rated 1 out of 5 stars

I received a credit card from the company. I recently changed our bank account, and I linked the new one. Ever since we did that none of our credit card(s) work. Everything is setup, the company keeps... See more

Rated 1 out of 5 stars

This company cannot even send me a card yet they send an email to me daily. I closed my account. I would rather pay FULL PRICE than deal wit these incompetent individuals. I called them a dozen times... See more

Rated 1 out of 5 stars

Horrible, horrible, horrible. I liked the original gas buddy card. This one just sucks. Keep getting activate your card at the pump. It’s been activated for months. Then I get a you’ve reached your tr... See more

Rated 1 out of 5 stars

gasbuddy support sucks! I have opened 4 support tickest with them and have never received any response. When you try their "chat" the bot finally after many rounds of questioning puts you in line for... See more

Rated 2 out of 5 stars

They need to do a better job of weeding out people that give inaccurate prices. There are lots of stations that i try to go to thinking it is the lowest price, only to get there and find out Gas Budd... See more

Rated 1 out of 5 stars

GO BACK TO THE OLD SITE. THE NEW WEBSITE IS NOT GOOD AT ALL. GO BACK TO OLD SITE TOO FEW CHOICES, DOES NOT RELATE TO OUR SPECIFIC POSTAL CODE AS BEFORE. AS IS IT WASTES MY TIME BECAUSE OTHER STATI... See more

Rated 2 out of 5 stars

Eh... As unreliable as people can be, I'm tepid on this app. It often proves to be inaccurate on any given gas station's prices. If people won't report, then what good is this app?

Rated 1 out of 5 stars

I saw a charge for a $40+ purchase at a station near me that I have never, ever, visited. The day and time of the purchase was when I was in another town at a medical appointment. I am the only one wh... See more

Rated 1 out of 5 stars

The station at 2120 South Milton and Forrest Medows in Flagstaff, AZ was closed two or more years ago The tanks,pumps and canopy were removed, and the market building is still awaiting foe someone to... See more

Rated 1 out of 5 stars

GasBuddy: where you report the prices for free, and stations pay extra to hide what people actually think of them. Transparency

Rated 1 out of 5 stars

Believe the reviews. Prices at the station you choose are always wrong and often $.50 - $.60 higher. Don’t waste your time. Scam. Then you get notification that you won a gift card. Scam as well. You... See more

Rated 1 out of 5 stars

My car has a 50 litre (13gal) gas tank. Anytime I use GasBuddy is to get a general idea of gas prices along the route I want to take. That's all its good for. The app thinks its going to take me five... See more

Rated 1 out of 5 stars

You people have no customer servicel. I know your too cheap to hire. I want a dam buddy card but your App is broken and so is the website. On top of which you have a chat line and there are no liv... See more

Rated 1 out of 5 stars

Shady company. I had the gas buddy card for years and then the ended the free membership. Was looking on the site to get a new card when I found that out and it was advertising the pay with GasBuddy+.... See more

Rated 1 out of 5 stars

Would give 1/2 star if possible. Prices always incorrect. I submit correct price, they never update. Off as much as .30¢ gal

Rated 1 out of 5 stars

You ALLOW STATIONS TO REPORT PRICES, NOT DRIVERS!!! EXAMPLE: YOUR APP LISTS WOODBURN, OREGON ARCO; AS 3.62 PER GALLON>> WHICH AS YOUR REVIEWS PROVE IS COMPLETELY FALSE!! THIS ARCO LISTS NO PRICES O... See more

Rated 1 out of 5 stars

False advertisement. I have their card. Open the app, activate promo, go fuel the car... What it says on the pump is what gets deducted from my account. I just get 'pat, pat' email 'you saved $xx'...... See more

Rated 1 out of 5 stars

I go 3 miles out of my way to two stations that are next to each other being reported a few hours ago by the same spotter at $2.67. When I get there its $3.15. When I get home three hours later and ch... See more

Rated 1 out of 5 stars

It is so sad as hard as times are that this company teases me into thinking that I can really save on gas. Receive the card and never got one saving for the year that I had it. Never worked. Maybe it... See more

Rated 1 out of 5 stars

Wow what happened this new format who wants that the old one was perfect I got what I wanted when I wanted it. now limited to 10 stations. Map is also horrible I have nothing good to say about it sorr... See more

Rated 1 out of 5 stars

When your political views affect your ability to do your work.Your opinions should not be raised on your political party It shows a lack of confidence in your site.

Rated 1 out of 5 stars

I spent 5 hours getting gas prices today as we have so many liars in Wichita. After all was said and done I think they took away about half of the points I earned. Needless to say, there is no use i... See more

Rated 1 out of 5 stars

For at least 24 hours GasBuddy is rorting gas prices in my neighbourhood $ 0.15 cheaper than they are ! It looks like they are part of the gas cartels ! This comes 4 days after they scraped the carb... See more

Rated 1 out of 5 stars

I can't tell you how many times I've sent receipts for transactions for refunds or coupons but nothing. They're a joke and a scam.

Rated 1 out of 5 stars

Can't even think we're to start it's all bad DONT DO IT THERE CUSTOMER SERVICE IS AT BEST A BAD DREAM NO A NIGHTMARE THERE IS NO end This started when G Buddy stent the new cards out gas buddy+ car... See more

Rated 1 out of 5 stars

I TRIED TO GET A NEW CARD BECAUSE I LOST MY OLD ONE. THE WEBSITE WILL NOT ALLOW ME TO PUSH SUBMIT. I SENT THE STAFF MY PERSONAL INFO SO HOPEFULLY THEY WILL SEND ME A CARD. WELL I WAS NOT RESPONDED... See more

Rated 1 out of 5 stars

Gas Buddy is crap. Why? Because typically the prices are wrong. Typically when I make the correction to the prices they go back to the wrong price after 5 minutes. So either the software is cra... See more

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Company details

  1. Gas Station

Information provided by various external sources

GasBuddy is a tech company based in Boston that operates apps and websites based on finding real-time fuel prices at more than 140,000 gas stations in the United States, Canada, and Australia.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

107 reviews

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1-star

Hasn’t replied to negative reviews


Rated 4 out of 5 stars

ive been using it for years and id…

ive been using it for years and id deffinetly saves me money. my only issue is it isn't connected with upside correctly so i typically have to look at which app has the better offer everytime i pull up to a gas station.

October 10, 2025
Unprompted review
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Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would. I've been a customer for more than 7 years and only recently (seems like when they switched to GasBuddy+) I've had nothing but issues and problems with their app and website. Their customer service (Brandi) is beyond horrible. She has zero understanding of how to help resolve the issue. She's asked the same question FIVE times and every time, I have given her the information she requested. The sad part is? She wanted to verify my email. Screenshots and five confirmations later, she is still unable to ask the next question. The app...horrible. The website...horrible. The customer service? A JOKE.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Speedway deceiving people on Gas Buddy

I have tried numerous times to go to a Speedway gas station near me at I-40 Exit 412 on Deep Springs Rd in TN that advertises good discounted gas prices and every time I go there the gas pump tells me to see the attendant which frustrates me and I end up using my debit card.
I contacted the Speedway Corporate office to find out what is going on at the person that replied to me told me that Speedway does not participate in the Gas Buddy program so my question is why does Gas Buddy allow Speedway to even show up on the app?
To me that is very dishonest deceiving people with fraudulent gas prices. Gas Buddy needs to remove Speedway from the Gas Buddy app.

August 19, 2025
Unprompted review
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Rated 1 out of 5 stars

OK AFTER DAYS OF TRYING. FINELY GOT TO TALK TO A REAL PERSON AT GASBUDDY ON EMAILE THEN SHE CALLED ME AN SA FAR AS I KNOW WE ARE GETTING EVERYTHING STRATEND OUT / I WELL UPDATE WHEN IT IS FINLE

Can't even think we're to start it's all bad DONT DO IT THERE CUSTOMER SERVICE IS AT BEST A BAD DREAM NO A NIGHTMARE THERE IS NO end
This started when G Buddy stent the new cards out gas buddy+ cards I used my discover debit on the old card so when the new card came I did what I thought was linking my discover to my new g b card I tryed to use the first time an it was declined so I weighted a fue days and tryed a gain an it worked so I assume it was ready to go I used a fue more times and checked my discover account an did not see it on there so I logged on to gas buddy to what was going on an found the gas buddy card had charged it to a card that was not mine and there was a late fee of 30 dollers so I began trying to get hold of gas buddy to fix it and after meny try could not get it fixed now they say I owe 159 dollers 40 or 59 of that was late fee I then added my master card on the G B card and still could pay it. So all of that said DONT USE GAS BUDDY!!!!!!!!!!!

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

The customer service experience is beyond awful

The customer service experience is outrageously bad. Good luck connections with a human. I had my gas buddy card declined owing entirely to issues on their side of the transaction. After being forced to make a written customer service request because nobody answers the phone, I was told to expect a response in FIVE BUSINESS DAYS. Imagine traveling cross country and your gas card provider thinks 5 days is an appropriate response time when you’re have a problem buying gas!!!

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

I received a credit card from the…

I received a credit card from the company. I recently changed our bank account, and I linked the new one. Ever since we did that none of our credit card(s) work. Everything is setup, the company keeps charging a monthly fee, but the card(s) do not work! It is almost impossible to get a live person to help you! If they do not fix this in 48hrs I am going to close my account.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I could give zero stars

Wish I could give zero stars for their new Rewards program. After putting in the time and effort to earn points for redemption, I've been waiting for two weeks and still cannot reach a human. Deleting the app and giving up!

August 22, 2025
Unprompted review
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Rated 1 out of 5 stars

GasBuddy

GasBuddy: where you report the prices for free, and stations pay extra to hide what people actually think of them. Transparency

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, horrible, horrible. I liked the original gas buddy card. This one just sucks. Keep getting activate your card at the pump. It’s been activated for months. Then I get a you’ve reached your transaction limit email which is not true. What the hell is going on? You cannot call the number and get a person. No one responds. Nobody cares. I’m out. I used it three months ago and had no issues, followed everything I was supposed to. Now this BS. Not worth a few cents that you save.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Support is non-existant

If you need support to continue using the card, forget it. AI only, even when asking for a real person. If a real person did respond, they used canned responses and didn't listen to the issue. It was a vicious circle that never ended. This has gone on for 2 weeks with no real response.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Shady company

Shady company. I had the gas buddy card for years and then the ended the free membership. Was looking on the site to get a new card when I found that out and it was advertising the pay with GasBuddy+. So I clicked on it to get more information and sign up. After doing so found out that it cost money, but no where before signing up for the card it states this. That’s bs

July 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not pay for their premium account

I have a premium account and support is useless, first they encourage you to link other station rewards programs to theirs and they will use those other rewards against you, when I have 23 cents off per gallon at shell and I use it and only pump 10 gallons and gas buddy takes that 23 cents multiply it by 10 gallons and considers it a 1 gallon purchase at $2.30 then they take the original pump price multiply by 10 gallons and they claim you purchased 11 gallons then deduct 11 gallons from your premium allowance of 50 gallons is a scam and support of course isn't believing you
And then deal alerts that we pay to have ,, and the extra rewards we earn that come with out premium, when we see a deal for 32 cents off per gallon and then redeem points for an extra 10 cents off , that deal should go up to 42 cents off per gallon not 39 cents off per gallon, but again it's not as we see it according to support and with a video screen recording showing it happens is not acceptable, they won't even view it
So don't pay for their premium, it may not be a scam but they don't care about any issues you bring to their attention but in my eyes it's scanning me out of what I pay for

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Worked great until I needed customer service!

Used for 2 years. Worked great (except the spending limit when gas prices soared, & I couldn’t fill up a tank without exceeding that limit). Then, they supposedly sent a new card. My old one deactivated, but never received the new card! Customer service is literally non-existent! Sent an email complaint, & got a reply asking for old card number. Gave it, & had no reply. I have tried 6 different times to get a new card, & each is a dead end. Ugh! I give up!

July 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Gas Buddy is crap.

Gas Buddy is crap.
Why?
Because typically the prices are wrong.
Typically when I make the correction to the prices they go back to the wrong price after 5 minutes.
So either the software is crap or the people that are reporting prices are full of crap.
Either way, it's a waste of my time and I don't recommend it.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

This company cannot even send me a card…

This company cannot even send me a card yet they send an email to me daily. I closed my account. I would rather pay FULL PRICE than deal wit these incompetent individuals.
I called them a dozen times, Chatted with them... SAME MO - "You're Card will arrive in five to ten business days. How about months????

January 2, 2025
Unprompted review

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