Flowerknows Reviews 73

Honestly shocking customer service. When you talk to customer service it’s an ai chatbot. However it’s clearly rubbish at the job. You have to chase up so many times to still get no response or get a response from people that don’t even read your issue. I was told by the chatbot that my order was cancelled after I asked it to. Then I get an email a few days later saying it’s shipped? Contacted them multiple times and keep getting told it’s been more than 24 hours so they can’t cancel. Even after uploading the evidence. Going to dispute this with PayPal now.

Gorgeous makeup wonderful quality. Shipping takes two weeks but it arrived on the earlier side of thier estimate so honestly no complaints

i can still smell the parfume after 8 hours of work. it's really nice!

Absolutely obsessed with my Flower Knows makeup! The packaging is dreamy, and the quality is amazing — smooth, pigmented, and long-lasting. It feels like luxury in every detail. ✨

The, first time I saw Flower🌸Knows I fell in love!! It, was the most unique stunning and beautiful makeup perfume and 🪞 that I had ever seen!! Nothing, like it anywhere!! June 1st, 2023 was the first time I had bought some items from them and that was it!! They, are my very 💖 favorite brand, ever!! Every, collection is created with such love and care to detail!! Their, blushes 🩷 and 🪞 are always my favorites 💖 from each collections!! To, anyone who has never had anything from F🌸K you must!! And, The Sweetie Bear Coating Lip Jelly, is top notch for the most prettiest softest lips 🩷💋 ever!! And, The Sweet Bear Dual -Ended Brow Gel & Pencil is the best that I have ever used!! And, I also use the Pencil part to contour my nose, it's awesome!! Anyway, Flower🌸Knows 9th Anniversary is coming up, so Happy 9th Anniversary F🌸K may you continue to bring happiness around the World continue to prosper and many blessings 🕊️ always!! Sincerely, Mary M. 🤍🤍

I LOVE THIS PRODUCT!

They never disappoint and always help when needed.

I’ve been using their makeup from different collections for the past 5-6 months and it always comes together how I want.

I purchased from the website and, while the shipping was costly (I live in the US and given the state of things, it makes sense so I wasn't too upset, still sucks that the cost is put onto the customer) they have a deal on their website where if you spend $100 you can bypass shipping costs, aside from a few premium items (I tried to order the Strawberry Milkshake perfume to reach around $125 but it added a $15 shipping cost.)

The time it took to get here was just fine. Generally things from overseas take a while and I'm patient with shipping.

My package came in good condition and all the items were stored neatly and packed to make sure nothing would break in transit.

The packaging is, of course, detailed and exquisite and the product formulations are luxurious in their feel.

I ordered the cleansing balm, a lip gloss, and a $50 mystery pack. All came in good condition and I have been using everything consistently aside from a swan ballet lipstick that wasn't quite the right shade for me (it was a mystery pack though, so that's completely understandable.)

My favorite products have been the cleansing balm and lip gloss:

The cleansing balm is scented with a bright orange fragrance (which can potentially be an irritant, but it hasn't been for me) and melts away my makeup easily. It has good slip as well, making it easy to apply and rub to break down make-up and sunscreen without pulling the skin. The emulsification process is also quite simple, not needing as much water as my last cleansing balm, the green tea + vitamin e cleansing balm from AOA. It leaves my skin feeling clean, but not stripped and well prepped for a foaming cleanser. It comes with a small applicator spoon type of tool, which has a good weight and feel to it. Overall, I have no real complaints about this product.

The lip gloss is the strawberry dreams gloss in the shade blackberry jam and I adore it. It leaves my lips feeling hydrated and glossy while having a beautiful pigment. On bare lips, it's a bit sheer, making it difficult for it to look even (at least on my lips), so generally I tend to layer this with a lipstick or lip stain. Be forewarned though: this product does bleed a little. Using a bit of lip liner easily nips that issue in the bud, but it's necessary to mention. It also stays wet for a LONG time, making your lips stay glossy, yes, but also making it a little difficult to wear on windy days when my hair is blowing in my face. Overall, few minor complaints that can honestly be applied to any pigmented gloss like this, but great product! I get lots of compliments.

Side story: When I took out the lip gloss, my coworkers flipped out because they had never seen a Flower Knows product in person.

Really good experience overall. Comparatively new customer, had my ups and downs with the products but the customer service team was always very helpful. Only wished the mystery bags were not as repeated and had more variation. I got atleast 9 to 11 of the $50 price but a good purchase for sure, was able to give them as gifts. Keep up the good work, products are really good!

I havent received my order yet. I just received part of it the rest keeps saying on your website that its on transit but it doesnt move it has been like that since August19th then August 24th and nothing else.

Absolutely stunning cosmetics! Not only a beautiful packaging, but all the make up (powder, eyeshadows, blush etc) stays in place all day without any kind of setting spray, and it looks absolutely amazing, like nothing I ever tried before. I honestly gave it a try, because of the stunning packaging, but the cosmetics don’t disappoint either! I’m determined to replace all my make up with Flower Knows, the pleasure of using it is too much too miss, it’s a keeper of mine. The delivery normally takes about a week (I’m in UK) and they always include plenty of feeebies (extra sponges, wipes, stickers etc). I honestly cannot recommend them enough, I have no idea where the bad reviews come from. I’ve placed 3 orders so far and they all came within a week and with plenty of extra stuff.

I love products, good quality. I like service, on time and with care. Thank you for gifts!

Where do I start! I placed a large and expensive order, I did have my worries about the fact it was coming internationally and had backed out from another Chinese company due to awful reviews, however most of the reviews were good on here with about 1 a month negative, which is pretty good for a legitimate business such as this. I did pay for expedited shipping just for peace of mind coming from so far and didn’t want to wait 3 weeks or so. My parcel came in two shipments and I was kept updated throughout in my emails in tracking(something you do request when it was offered) and it arrived via our wonderful Royal Mail which I was so pleased about and relieved as it only had been a few days before receiving the first parcel. Oh what a parcel…my excitement in opening the well packaged item to opening the sturdy decorative gift box I had also paid for was WORTH it! Inside was all the items I had bought in cute card packaging coloured according to the range- mostly I had ordered the shell range so it was pretty baby blue boxes. The quality of the actual eyeshadow compacts, highlighter, blush, the hand held mirror and lipstick was of a beautiful quality and a good weight in my hand. It easily was the most luxurious and prettiest makeup I’ve laid my eyes on! Even my mum was impressed and thinking of buying a set for her photography shoots. She did take a pic too and put it up on her social media and was instantly asked where this makeup was from! Inside with my purchases was also a few extras such as makeup buffs and stickers. The quality of the actual makeup is also a delicious delight, it is of good pigment and each one is embellished with an embossed picture. I received the strawberry perfume today and absolutely enthralled with its delicate fragrance.
I will definitely be buying again and I’m so pleased I could write a lovely review instead of a scathing one if it hadn’t arrived…

Nothing is broken, beautiful designs, exactly as shown

Eye catching designs and intriguing colors. Regular sales and offers.

Great products, fast and easy delivery, including shipping overseas, good courier service and very nice package.

My pacage was sended in time in cute pink bag products were in perfect state thanks to pacakiging (I was buying from EU ) I got free stikers and makeup remover patch im very happy and my new order its on its way !

I ordered from Flowerknows during their Summer Sales promotion just to get the Anniversary Gift Box. My cart met the spend requirement before discounts, and the gift was shown at checkout — but it was silently removed from my final order and they proceeded with shipping my order.

There was no clear rule about the threshold being after discounts, and I was never warned. When I contacted support, all I got were AI-generated responses that ignored my experience. I don't believe a real person ever replied.

Eventually they offered a $20 gift card, which doesn’t cover shipping or come close to the value of what I lost — and they refused a refund.

Flowerknows promotions are a scam and their customer service is basically a bot wall. Be careful, you can only have a problem within the first 24 hours of ordering which is insane ex. product issues once shipped are irrelevant to them

EDIT: The company eventually agreed to ship the box after a lot of back and forth.