Drainage Supplies Direct Reviews 167

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's efficient delivery service, often highlighting the speed and punctuality of their orders. Many consumers appreciate the ease of ordering and the user-friendly website. The quality of the products is also a recurring theme, with people expressing satisfaction with their purchases. Consumers also appreciate the excellent customer service, with staff members being helpful and responsive to inquiries. Some reviewers specifically mentioned how the company went above and beyond to ensure they had the correct items, even offering refunds for unnecessary products. The combination of great products, fast delivery, and helpful service makes this company a popular choice for many.

Based on these reviews

Rated 5 out of 5 stars
Verified

Friendly and helpful, quick to deal with no stress. Always quick to answer the phone and reply regardless of issue. Thanks, will continue to use the services.

Rated 5 out of 5 stars

I was desperate for a service kit for my sewage treatment plant air compressor. Rang around my normal suppliers who unfortunately were out of stock. Found Drainage Supplies and they fortunately for... See more

Rated 5 out of 5 stars
Verified

I had ordered items that were not needed. Instead of just sending them out, I received some amazing customer service from Angus who helped me figure out exactly what products I needed for the job. I... See more

Rated 5 out of 5 stars
Verified

Fantastic company, they checked my order and saw that I had added things I didn't need and took them off and refunded me, most companies would have just sent... fantastic company 👏

Rated 4 out of 5 stars
Verified

Just a slight problem with the goods missing at the transport hub , soon resolved definitely would use again!

Rated 5 out of 5 stars
Verified

Great product! Only slight issue I have is that there was no notice on delivery and a pallet just turned up at 5:15 in the evening. An email to advise on delivery times and a date would be useful 😀

Rated 5 out of 5 stars
Verified

Ordering was very straightforward, and delivery was on time and no problem with the product. It was well packaged and arrived in good order.

Rated 5 out of 5 stars
Verified

Really good to do business with , prompt delivery and easy to talk to . Got all I needed in one stop and definitely go back for the next one .

Rated 5 out of 5 stars
Verified

Great service, e mailed me with questions before sending out my order to make sure I had the right parts. Arrived in quick time and very good price. This is my second order and will certainly use agai... See more

Rated 5 out of 5 stars
Verified

Very good quality coping stones well packed and quick delivery

Rated 5 out of 5 stars
Verified

Good price and service. Easy to deal with and very fast delivery. We bought some 40 coping stones and they arrive in 3 days.

Rated 5 out of 5 stars

Excellent customer service from Ben Peake. So refreshing to interact with a human not an automated bot!

Rated 4 out of 5 stars
Verified

Ordering was great, was told may get next day delivery, but thought that may not happen, so was expecting,it the following day however,i was contacted by a third party supplier, that couldn’t deliver... See more

Rated 4 out of 5 stars
Verified

Great service and quick delivery of items. Quality of slot drain was not great and I would not buy that type again.

Rated 5 out of 5 stars
Verified

Responded promptly to an on line technical enquiry and delivery of an excellent quality product was as forecast.

Rated 5 out of 5 stars
Verified

Easy to contact, simple online check out 👍and fast to deliver

Rated 5 out of 5 stars
Verified

Easy to order, plenty of choice. Arrived on time & a good quality product.

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Company details

  1. Drainage Service
  2. Plumbing Supply Store
  3. Water Treatment Plant

Written by the company

At Drainage Supplies Direct, we are your go-to online supplier for all your drainage needs. Our extensive range of products includes top-quality guttering and rainwater systems, underground drainage solutions, sewage treatment products, reliable channel drainage options, and much more. No matter where you are in the Mainland UK, we offer convenient delivery services right to your doorstep. Exceptional Customer Service and Unbeatable Value We take immense pride in providing first-class customer service, ensuring that your experience with us is nothing short of exceptional. Our dedicated team is here to assist you every step of the way, making sure you find the perfect drainage solutions for your specific requirements. Not only do we prioritise customer satisfaction, but we also offer a wide range of products at great prices. We believe in delivering both quality and value, ensuring that you get the best possible deal on your drainage supplies. Discover the Convenience of Drainage Supplies Direct Experience the convenience of shopping with Drainage Supplies Direct. With our extensive range of products, unbeatable prices, and top-notch customer service, we are your one-stop shop for all your drainage material needs. Browse our online store today and let us help you find the perfect solutions for your projects.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

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Hasn’t replied to negative reviews


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Rated 5 out of 5 stars
Verified

Friendly and helpful

Friendly and helpful, quick to deal with no stress.
Always quick to answer the phone and reply regardless of issue.
Thanks, will continue to use the services.

September 25, 2025
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Rated 5 out of 5 stars

Truly amazing service

I was desperate for a service kit for my sewage treatment plant air compressor. Rang around my normal suppliers who unfortunately were out of stock. Found Drainage Supplies and they fortunately for me had stock in. Placed the order yesterday ( 21/08/25) before 9 and the kit was delivered before 10 am the next day ( 22/08/25) . The whole end to end experience was truly amazing. Maybe I was just lucky however the team that answered the phone were polite , efficient and knowledgeable/ helpful.
I am still in a state of shock from how brilliant the service has been and will definitely be using the company for future drainage requirements.
WELL done especially the customer ordering team.

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Helped me get the products I needed for the job

I had ordered items that were not needed. Instead of just sending them out, I received some amazing customer service from Angus who helped me figure out exactly what products I needed for the job. I was refunded for the items I no longer needed and delivery was within 2 days.
The utmost professional service and I will be using them again.
Thanks Angus

June 24, 2025

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