I don't feel supported.
I feel there is a lack of consistency between the sales team and the support team. I joined in July, and when I contacted the advisor team just two days later regarding a potential employment termination in October (notice period ends at 31 Dec.), they told me they could not support me as a union member because my membership was too new. They also seemed not to believe that i was told my position would become redundant after i joined.
Their argument was that I had not been a member long enough to receive support in October. However, when I signed up, the sales team assured me that I would be covered—even if I already had an ongoing case—though the free trial period would end immediately. I did not have a case at that time, and I was fine with being charged as soon as support was needed.
It is very frustrating to discover that, despite being a union member, support is denied. I suggest making the membership rules clearer—specifically, how long one must be a member before being eligible for full support.
Hi Nadia,
I don’t know how many times that I need to repeat that I don’t know the redundant before I joined it.
And I am surprised that you don’t fully support your members if they are newly joiners or if you suspect that they have a case before joined.
Lastly, there is a difference between I don’t need the full legal support(which it’s this case)and I can’t get it.
As I wrote before, that’s why I suggested you make it clear.
Reply from Djøf
Dear Joinlirourou
We are sorry to learn that you have experienced differing information from our sales and legal teams regarding the terms of your membership.
It is correct that Djøf does not offer full legal assistance such as corresponding or negotiating directly with your employer, or taking legal action in cases that have arisen before your membership began.
From your conversations with our advisory team, our understanding was that you were satisfied with the legal guidance we were able to provide within the scope of your membership. If you wish to share further comments or feedback, you are very welcome to contact our department of Head of Negotiations, at djoef@djoef.dk.
Kind regards
Djøf - Nadia
