Despegar Reviews 13,864

A year ago (Nov2019) I bought 2 flight tickets (reservation no. 696040108800) which were canceled in February 2020 due to the pandemic (cancellation no. IC-569143). I have already paid the total amount $42,780.90mxn through my credit card.

Despegar.com reimbursed me the fee ($ 2,377) and the insurance that I had contracted ($ 489.90) on February 11. However, the reimbursement of the amount of the tickets by the airline ($ 39,914) was pending.

On April 23 2020, I received an email telling me that the airline had approved the refund, but I never received any amount after several follow-up calls where I had to send my account statements, as well as also emails confirming that they were still reviewing the case (the last one I received was on September 11). However, now I still do not have any news or money in my account.

Now they don't even answer the phone or messages and I have seen that many people around have the same problem. There's no way to communicate with them.

Even I call the airline and told me that they already returned the money since April to Despegar.com

Be careful and don't buy anything with them, don't waste your money with such and uncertain and fraudulent company.

Cancelled my flight on July 14, 2020. They confirmed a full refund. Still waiting for it. And no one answers emails, the call center, twitter, etc.

Don't use their service.

Awful experience. Still haven’t received my refund after 10 months!!! I am proceeding legally with this company that steals people.

SON UNOS RATEROS Y ESTAFADORES ME ROBARON $30,000.00 PESOS Y DICEN PURAS MENTIRAS!!!

Complete scam and rip off

Latam cancelled my flight and they are refusing to give me my money back. They stopped answering calls and there are public facebook groups that show how there is tons of people that didn´t received their money back at all.

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I AM WILLING TO SUE

I bought a package for a trip to Las Vegas through despegar.com, the airline canceled the flight and returned the money. Despegar.com stole it! It`s been four monts, and they only answer that are working on my case... Some THIEVES !!!
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I have been waiting for my refund for more than 120 days and the company does not even answers the phone, this company is a fraud, i am thinking on legal action

I used to book my flights here even for work! But not anymore they have been holding my money for 5 months already!!! With this COVID Situation they Sent an email saying they can re inburse the amount for the hotel (106,000 pesos) but they told me to wait 120 days!!!! So I waited ...and here i am More than 120 days later with NO money! Thats a very dishonest practic.

Yo solía reservar mis vuelos incluso de trabajo aquí pero ya no lo haré! Han tenido mi dinero por 5 meses! Con la situación del COVID me enviaron un correo diciendo que me iban a reembolsar el dinero entero del hotel (106,000 pesos) pero que tenía que esperar 120 días!!!! Lo hice.... esperé...y aquí estoy más de 120, días después sin dinero! Una práctica complemente deshonesta porque el hotel si devolvió los fondos a Despegar

Estafadores, devuelvan el dinero.
Por favor necesito la devolución de las siguientes reservas:
Reserva 882647112200, referente al hotel en Washington Fairfield Inn by Marriott
Reserva 885484111800, referente al hotel en Amhrest Candlewood Suites Buffalo - Amherst,
Reserva 332802111800, referente al hotel en Boston Holiday Inn Express & Suites Norwood-Boston Area,

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