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Cullen Jewellery Reviews 5,776

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high level of service they receive, noting that staff members are warm, welcoming, and patient. Consumers appreciate the staff's extensive knowledge and the time they take to thoroughly explain all aspects of the ring selection process. People highlight that consultants provide helpful advice without applying any pressure to make a purchase, ensuring a relaxed and enjoyable atmosphere. Consumers express satisfaction with the value for money, emphasizing the ethical sourcing of lab-grown diamonds. Reviewers also appreciate the ease of the booking process and the responsiveness of the company to inquiries. Customers feel supported and well-informed throughout their journey, making them confident in their choices and eager to return for future milestones.

Based on these reviews

Rated 5 out of 5 stars
Invited

Simone was very friendly and professional. She explained everything in detail whilst keeping the conversation fun and light. We were almost set on a particular ring, until she asked us to take a look... See more

Company replied

Rated 5 out of 5 stars

All good. The ring buying experience was smooth! Just at the end- One genuine feedback- I had to book formal appointments for a) getting my ring resized b) picking up the ring once done I understand... See more

Rated 5 out of 5 stars

Jazz was an absolute dream to share this experience with. My fiance and I had no clue what we were after upon arrival. 45 mins later we had narrowed down a beautiful engagement ring with discussion ar... See more

Company replied

Rated 5 out of 5 stars

We have just had our appointment with William from the London store and it couldn’t have gone better. Myself and my partner had an engagement ring appointment with William who had a lot of knowledge a... See more

Company replied

Rated 5 out of 5 stars

Victoria was super helpful, and went above and beyond by hopping on a few calls to ensure that we were aligned and happy with the decisions we made. She was also very responsive which really helped... See more

Company replied

Rated 5 out of 5 stars
Invited

Rebecca was fantastic in her role and gave such great advice, made the experience very relaxed and fun, and was so knowledgable. She is an asset to her company and the London store is lucky to have... See more

Company replied

Rated 5 out of 5 stars
Invited

I had the best experience with Mia at Cullen Jewellery! She made choosing an engagement ring so easy and enjoyable. Mia took the time to explain everything in detail. She was patient, knowledgeab... See more

Company replied

Rated 5 out of 5 stars

Jaymayah (Brisbane), was lovely and so helpful through the whole process. Being both of ours first ring appointment we were nervous but she made sure we were both looked after and had catered for our... See more

Company replied

Rated 5 out of 5 stars
Invited

I met with Olivia B at the Brisbane showroom and she was absolutely wonderful and so helpful through the entire process! She made the whole experience of exploring rings and understanding the differen... See more

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Rated 5 out of 5 stars

The whole process was super streamline and easy to understand. Kate was really helpful and knowledgeable about the rings and was able to recommend certain design features to consider when deciding o... See more

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Rated 5 out of 5 stars

I travelled from Rockhampton to the Brisbane Showroom and it was absolutely worth it. Laura helped me pick the most perfect ring in store and showed me lots of different options. She made sure to cove... See more

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Rated 5 out of 5 stars

Amelia from the Kew store was exceptional. We felt welcomed and engaged the whole time, and we very happy with our final choices of rings. I won’t suggest anything else other than Cullen to all my... See more

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Rated 5 out of 5 stars

I had an appointment this morning at the Sydney showroom with Ceyda. She was amazing in helping narrow down what engagement ring I am going to get for my soon to be fiancé. It was great being able to... See more

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Rated 5 out of 5 stars

I had a lovely experience with Cullen jewellery ! Jess was looking after us and she made us feel comfortable and was so helpful in helping curate our dream ring ! I left feeling happy and confident wi... See more

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Rated 5 out of 5 stars

Emily from the Sydney office was amazing. I met with Emily at the start of the year to narrow down what I was hoping for in an engagement ring, and left feeling complete trust that she understood my... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful experience at Cullen with Ella from Sydney. From the start, she was incredibly warm and welcoming. She's very knowledgeable and we found the explanations and descriptions of the d... See more

Company replied

Rated 5 out of 5 stars
Invited

Symone at Cullen Jewellery was fantastic — she explained everything so clearly and made us feel super comfortable throughout the whole process. Her knowledge and warmth really stood out.

Company replied

Rated 5 out of 5 stars

My Partner and I visited Cullen jewellery in Sydney, where we were looking at engagement rings. Liana was very helpful and in knowledgeable, she gave great insight of the qualities in the diamond and... See more

Company replied

Rated 5 out of 5 stars

My partner and I came in just to see what Cullen could offer in the way of Lab and we were quite taken aback as to how customisable all options were. We had Jaymayah as our consultant and she made goi... See more

Company replied

Rated 5 out of 5 stars
Invited

Angela was so warm and welcoming to us. From start to finish we loved the experience. She had a kind and calm energy and talked us extensively through each part of the process. There was no hard s... See more

Company replied

Rated 5 out of 5 stars

Meghan was awesome with assisting in our ring design. She was thoughtful, considerate and explained different details in a way we could understand. Thanks Meghan for your help! Great work and much app... See more

Company replied

Rated 5 out of 5 stars

We had a lovely time with Amelia for our first appointment trying on wedding bands. She was very friendly and helped us narrow down what we wanted. The showroom is beautiful and overall vibe and servi... See more

Company replied

Rated 5 out of 5 stars

It was easy to book online for an appointment and they were very responsive to emails there after. Sarah assisted in us in the showroom, trying to narrow down decisions for a very much indecisive pers... See more

Company replied

Rated 5 out of 5 stars

From my initial phone enquiries, to the email correspondence, and finally the face to face meeting at the Perth showroom, my experience with Cullen Jewellery has been great. Kristy guided me through t... See more

Company replied

Rated 4 out of 5 stars

We loved our appointment with Jayde at Cullen Melbourne! She was very knowledgeable and made sure we looked at several options until finding the right ring! She reassured us she would help us find the... See more

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Rated 5 out of 5 stars

Lydia made the process of finding the right diamond and ring so much easier. Especially when I had multiple questions for her spanning over months before finally deciding. I appreciate her patience... See more

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Rated 5 out of 5 stars
Invited

Ava was fantastic! This was a completely new experience for me and one that was made so much easier by the tireless work of Ava and the Cullen team. If you’re struggling with selecting a ring,... See more

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Rated 5 out of 5 stars

We couldn’t be more grateful for our experiences at Cullen Jewellery, from the moment you walk in, to the moment you leave. Kat, in particular made our experience feel so personal and comfortable. Not... See more

Company replied

Rated 5 out of 5 stars

Had such a lovely experience at Cullen Jewellery in Perth, Paige was super knowledgable and patient when looking at rings and made the experience relaxed and fun! Thanks so much :)

Company replied

Rated 5 out of 5 stars

I had the pleasure of having an engagement and signet ring consultation with Paige, and I couldn't be more impressed with the experience. From the moment I walked in, she made me feel welcome and c... See more

Company replied

Rated 5 out of 5 stars

Jack was so caring and informative and we had such a great experience. It was our first place we went to try wedding bands on and there was no pressure to lock anything in but we found the rings we lo... See more

Company replied

Rated 5 out of 5 stars
Invited

Jack was really amazing in helping us choose our engagement ring! He was really detailed teaching all us about lab diamonds and the whole experience was really enjoyable!

Company replied

Rated 5 out of 5 stars
Invited

Took my best friend ring shopping for the first time. William was knowledgeable, kind, generous and so helpful. We had the most wonderful time and felt so supported through this initial process- thank... See more

Company replied

Rated 5 out of 5 stars

Five stars! The appointment was smooth sailing, comfortable and fun. I was nervous going into it but Kate made it the best experience ever. Thankyou!

Company replied

Rated 5 out of 5 stars

Emma and Ellie made buying our rings very straightforward and easy. They provided all the relevant information for us and helped us make an informed decision!

Company replied

Rated 5 out of 5 stars
Invited

Sailor was fantastic, helpful and knowledgeable. She gave us great advice for engagement rings and wedding bands and imeadiatly caught on to our style.

Company replied

Rated 5 out of 5 stars

Kristy and Kira were so lovely and helpful. I came in not knowing what I was looking for and they took the time to show me multiple options, allowing me to narrow down exactly what I was after. The st... See more

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Rated 5 out of 5 stars

Regan helped my partner and I who had no idea what we were doing. He made it feel so welcoming and like no question was stupid. He had so much knowledge and helped us find our perfect ring!

Company replied

Rated 5 out of 5 stars

Adele from the Adelaide studio made my fiancé and I feel so comfortable. She helped us understand all important information and listened to everything we wanted :).

Company replied

Rated 5 out of 5 stars

We had a fantastic time trying on our wedding bands. Sailor was super helpful with any questions we had and helped us try in all the styles. Thank you Sailor !!

Company replied

Rated 5 out of 5 stars
Invited

Our Cullen experience was awesome - it felt very sophisticated and professional , Symone Jackson our advisor was super fun and knowledgeable, caring and personal - she might even get a wedding invite... See more

Company replied

Rated 5 out of 5 stars
Invited

We had such a great time with Jahmayah she was so lovely and accommodating. Especially answering all of our uneducated and silly questions.

Company replied

Rated 5 out of 5 stars

Ella was really lovely and made us feel comfortable. She was able to answer all the questions we had and overall had a great experience.

Company replied

Rated 5 out of 5 stars
Invited

Had a great consultation experience with Molly at the Auckland branch. Super friendly and knowledgeable asking us great questions to help us understand what we were after. We went through all the diff... See more

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Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star


Rated 5 out of 5 stars

So much fun from start to pick up

Our recent experience with Cullen was fantastic from booking the appointment to picking up my engagement ring. Emily at our appointment was so knowledgeable and friendly and made the entire experience so much fun! The ring was ready the day they said it would be and the team was so accomodating squeezing us in same day to pick up. My ring is so beautiful and already looking forward to returning for wedding rings!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Absolute dream experience!

Never felt so well looked after. Symone was very educational and made us feel extremely welcome. If you’re not sure on what you’re after you’ll walk out with a definite smile and the excitement of your dream ring on the way!

October 23, 2025
Rated 5 out of 5 stars
Verified

Such a lovely experience!

My boyfriend and I came into Cullen London today to look at rings and it was such a lovely experience. William helped us and was so kind and friendly. He was more than happy to answer any questions, making ring suggestions and giving tips for things to look for when trying on. We truly enjoyed our time at Cullen. Thank you!

October 21, 2025
Rated 5 out of 5 stars
Invited

Astounding showroom, staff and selection

It was mine and my partners first time ring shopping so we did not know what to expect, however we were delighted to meet friendly staff from the second we walked into the showroom up until we left. Our consultant Sevala was friendly, approachable and catered to our needs, and even explaining what to be looking for when choosing the diamonds.
We felt no pressure and were extremely satisfied with our consult and were able to find the dream ring.
Would highly recommend this company to others who are looking good at finding their forever ring.

October 23, 2025
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Elvis,
Thank you so much for the lovely review! I am so glad to hear that you enjoyed your consultation with me and we were able to find Sarah her dream ring!
- Sevela T

Rated 5 out of 5 stars
Invited

Olivia was amazing 🤩

Had the pleasure of speaking with Olivia via a Google meeting! She was very accommodating, honest, knowledgeable and kind! It was an absolute pleasure to speak with her and has put much of my concerns at ease! We will definitely be moving forward with Cullen’s and Olivia!

October 23, 2025
Rated 5 out of 5 stars

Engagement rings

My partner and I met with Jack today and we were very impressed with how welcoming, professional and patient he was. We came in not knowing what to expect but he made this experience very comfortable and enjoyable. He went out of his way to explain and breakdown the entire process of designing the perfect fit. Although we couldn’t decide, Jack was able to narrow it down to a couple of rings. We did come in with a few designs that we didn’t think fit with our vision, but we loved how Jack still encouraged us to try different designs and cuts, which really confirmed what we liked and what we didn’t like. We really look forward to seeing Jack again in our next appointment to finalise our dream ring!!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and friendly help

I had a consult with Golsa who was incredibly helpful and passionate throughout the appointment. She was genuine and endeavoured to help, making an overwhelming decision much more fun and clear. Thank you very much!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

I went in looking for an engagement…

I went in looking for an engagement ring for my brother and Jazz was absolutely incredible from start to finish. She took the time to understand exactly what I was looking for and walked me through every option with so much clarity, knowledge, and care. Her suggestions were thoughtful, personalised, and made the whole experience feel exciting instead of overwhelming.

Jazz honestly went above and beyond - she was warm, patient, and made sure i felt confident every step of the way. Could not recommend her more highly. Thank you so much Jazz!

Jada

October 23, 2025
Rated 5 out of 5 stars
Invited

Kate was excellent in helping me find…

Kate was excellent in helping me find the perfect ring. Her knowledge was excellent and she was extremely supportive in helping me understand the finer details. Very happy with the final outcome.

October 23, 2025
Rated 5 out of 5 stars

Great Experience

My experience was great. Immense care was taken in helping choose what was the best fit for you.

October 20, 2025
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Hey Jack, thank you so much for your kind review!
- Jazz T

Rated 5 out of 5 stars

My partner and I had a great experience…

My partner and I had a great experience with Ellie! She was fantastic and knew exactly what she was talking about. She was very helpful, understanding and never pushed us to make a decision on the spot.

October 23, 2025
Unprompted review
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Reply from Cullen Jewellery

Hi Tahnee, thanks for the great feedback! - Eleanor S

Rated 5 out of 5 stars

Jack was fantastic

Jack was fantastic! He made finding my wedding band so easy, I had an idea of what I wanted and he found me the perfect ring!
So easy it was perfect

October 23, 2025
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Matthew, thanks so much for the lovely review! - Jack H

Rated 5 out of 5 stars
Invited

Highly recommend Sevela at Cullen…

Highly recommend Sevela at Cullen Jewellery, definitely went above and beyond to make sure that I found a ring that my partner will love.

October 20, 2025
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for this kind review, Harry! I appreciate it!
- Sevela T

Rated 5 out of 5 stars
Invited

Jazz was so lovely and helpful

Jazz was so lovely and helpful. She made the experience so easy and special, and helped us really understand the ins and outs of everything.

October 22, 2025
Cullen Jewellery logo

Reply from Cullen Jewellery

Hey Georgia, thank you so much for the lovely review! I really appreciate it. :)
- Jazz T

Rated 5 out of 5 stars

Great experience

Paige was great! She was extremely informative and patient. Made me feel at ease and wasn't trying to push anything, even suggesting cheaper diamonds which looked better than some of the more expensive ones.

October 22, 2025
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Brayden, thank you so much for your 5-star review and your kind words! - Paige M

Rated 5 out of 5 stars

Amazing experience at Cullen Jewelry

I had a wonderful time at Cullen Jewelry in London! The showroom was beautiful! William was amazing and really helped me pick out which ring best suited me and my desires! It was my first time looking at engagement rings and I have found the most stunning ring and setting at Cullen Jewelry! William was very accommodating to my requests and extremely knowledgeable in his field. I asked him loads of questions and he has all the answers! He even showed me things I would have never thought of and really let me explore what type of ring I want. I could not recommend Cullen Jewelry enough. I cannot wait to get my ring!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service could not of had a…

Exceptional service could not of had a better experience. Olivia went above and beyond.

October 20, 2025
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Matthew,
Thank you so much for the kind words and review! I really appreciate it and am glad you enjoyed your time with me.
- Olivia B

Rated 5 out of 5 stars
Invited

Sabrina was wonderful!

Sabrina was wonderful helping us decide on wedding bands to go with my engagement ring.

October 22, 2025
Cullen Jewellery logo

Reply from Cullen Jewellery

Hey Sophie,
Thank you so much for leaving me a 5-star review! It was so lovely meeting you and exploring our wedding band options together!
- Sabrina S

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