CUBRO Reviews 233

Great consulting, communication! We were very happy with the service and the kitchens look amazing.

I recently purchased a bathroom vanity from this store and I couldn't be happier with the experience. The service was absolutely outstanding — the staff was friendly, knowledgeable, and went above and beyond to help me find exactly what I was looking for. The quality of the furniture is excellent, and delivery was smooth and on time. I highly recommend this store to anyone looking for great furniture and exceptional customer service!

Professional support and feedback on measures and orders. Good information on time frame. Delivered on time.

Could hv provided more info on installation of the doors/fronts.

great quality products and amazing final effect! Service is also always been extremely nice and available.

We didn't expect to have to cut so much from the pieces they sent - would have been good to have some more specific informations to be more prepared.

Everything went well. Easy to order, delivery went smoothly, the fronts look great, they were easy for me to install (no contractor) and easy to adjust. And after a couple months after installation, they are no signs of wear. I would say that my only minor complaint would be that it appeared to me that there is not sufficient internal communication; I had to convey the same information to the sales group, the fabricator and the delivery people. I asume that they are trying to minimize mistakes but, in reality, it seems like a good way multiply errors. Any good architect knows to put information in one place and don´t repeat it.

A great experience from start to finish. Design process really quick and easy, a dedicated team were able to put all my ideas into a funcional design. The kitchen was finished and installed quickly and was updated all the time with installation dates. Customer service great, they came back quickly to tweak a few things I wanted to change. I’ve used various kitchen companies with different projects over the last few years and without a doubt Cubro has been the best by far. Price, quality, installation and customer service all a 10.

The quality of the finishes is exceptional, makes Ikea kitchen structures feel like they are actually what they are not, luxurious cabinets and pieces of furniture.

Good overall. Product is good, personalization too. Timings respected

Good quality and good material. We had some logistic problems with wrong material and bad customer care. But the kitchen is very nice.

We have bought now our 5th IKEA kitchen (METOD) and were more than happy to discover that there is the dedicated team of CUBRO dedicated to beef it up. Thus we ordered doors in linoleum and countertops in hpl. In brief, we are overwhelmed by the looks and quality. Can´t wait to replace my bathroom furniture. Keep up the good work, muchas gracias al equipo del CUBRO. Frank from Bavaria

I loved working with CUBRO, and I have been astonished by their dedication to customer service before the order (where I needed the most help). I did several Zoom calls with them. They gave good advice even at the stage of the IKEA plan, and I felt reassured about not making mistakes. From the beginning to the end, they took care of me in an extraordinary way. Thank you so much.

Our experience with Cubro was disappointing. We dealt with numerous contacts, often unsure who would respond to our emails. They required partial payment before we even spoke to a designer. Once we finally consulted with the designer, we found out that some of our ideas weren’t feasible, despite the sales representative assuring us that we could do whatever we wanted and that the designer would address any concerns.

When the doors arrived and installation began, we noticed two doors had a noticeably different color than the others. This was particularly problematic on the high structures, where the color mismatch was obvious from every angle. We sent photos to request replacements, but they claimed the color would even out over time, which feels unprofessional.

While some color variation is understandable, our mismatch is severe, and in an area where continuity is essential. It was poor planning on their part not to ensure consistent color across these panels. I wouldn’t recommend them, especially if post-purchase issues arise.

Fantastic work! The wardrobe fronts are impeccable and completely noise-free. The process has been seamless.

Our experience with Cubro is a mixed bag. The overall interaction with both sales and design teams was friendly and helpful, but we faced some issues that impacted our satisfaction.

We felt some pressure to finalise the design and make the payment quickly, yet there were numerous points of confusion during the planning phase due to the lack of a dedicated project manager. Since we had to navigate the design process with IKEA separately, the disconnect made it difficult to determine which appliances were compatible. After double checking, we were given the go-ahead by Cubro for a specific dishwasher, which later turned out to be incompatible. Our joiner struggled for a whole day trying to fit it, and we ended up having to sell it privately, buy another and absorb the costs.

We were only informed about acclimatisation period at the last minute, which also delayed the installation longer than anticipated, and it was fortunate that we had enough space to lay out the entire kitchen for several days. Some pieces arrived in the wrong sizes, requiring a second courier delivery. And still, a drawer front was missing, which meant we had to keep rearranging the joiner. Cubro were helpful and accepted the fault, but this all delayed the project and cost us money.

The joins in the worktop feel unfinished/unprotected, and we have not been able to align the fronts perfectly, which I find bothersome. Additionally, the oak veneer is already showing signs of wear on the edges and corners after just a few months.

While the kitchen doesn't quite have the premium quality I expected, the price was a lot lower than some of the other options. So overall, Cubro offers decent value, but there are definitely areas that need improvement.

I am not an architect, but I decided to buy CUBRO fronts for my new IKEA Kitchen and wardrobe, based on what I have seen on instagram. Based on my experience, I would not recommend the experience. The assistance and service provided in the buying phase has been poor and even rude. I felt uncomfortable in asking things and solutions have never been provided. I had to ask myself for things in order to receive answers (Ex. how the process work, how fillers could be installed, if customized shelves could have been realized, etc etc). The account following me put me in a rush several times and once even told me that prices were going to change if I didn't confirm on the same day. The experience got better after I confirmed the order and was supported by Ana. However, I believe post purchase service could be better. Ex. I had to find myself guides on installations on their website (an email with guidelines could have been appreciated), wardrobe fillers were supposed to come with raw wood for installation and didn't.

Overall the product is great and I am happy about the choice, but I can confirm that competitors (Plum, Superfront, etc) offer a more understandable, intuitive and supportive service for people that are not from the field.

Cubro was previously offering a paid for service for 60€, to provide the IKEA design/list of products for you. The designer didn't seem to be aware of this. And I kept asking for the IKEA plan and he kept sending me inspiration photos in different colours from the ones I'd asked for. I felt we were going in circles. They say they amended my own IKEA plan which I clearly stated I had just quickly pulled together to roughly show the sort of layout I was thinking of and which I expressly asked them not to touch. Although I can't really tell what they've done, they still left the obvious mistakes I'd made.
They readily accepted the 60€ but haven't refunded it despite not providing the plan. They don't appear to offer this service anymore and our contact didn't even seem to be aware of it. I'd like to think this was an honest mistake and poor internal communication. I wouldn't trust them with a kitchen if they can't even get this right.

Top notch customer support and the possibility to order samples really helps a lot.

Wrong Company

I wish to apologies for the mistake I made in my review. I obviously made a mistake in companies. I am sure anyone reading my review will realise you are not into selling wheelchairs.

I will research your company and hope I will be able to purchase something from you in the future.

Cheers

Lucia really assisted me during the process. She answered all my questions and doubts.

Anytime i need them to check,repair or solve something they are always there to help out in whatever needs to be done