Germany
Review of Montana Furniture A/S
Really happy with the beautiful DASH side tables which we have wall mounted in rhubarb. Lovely design and really good quality.
Reply from Montana Furniture A/S
Dear Amy,
Thank you very much for your review and the 5 stars, we are very happy about that, enjoy the new bedside tables.
Best regards
Montana Customer Service - Jan Axelsen
Review of Formel A
Love the sofas (Twin Sofa-Bed). You need at least two strong people to assemble them because they are super heavy and have to be flipped over. 4/5 since the mattress topper doesn't actually fit properly in the storage compartment without a lot of folding and squishing. This has already started to cause some wear and tear. Overall happy with them after 8 months.
Reply from Formel A
Dear Amy,
Thank you so much for your review – it is greatly appreciated!
We’re delighted to hear that you have been enjoying your TWIN SOFABED over the past 8 months. We understand that this model can be quite heavy to handle, and we hope the assembly went smoothly for you. I'm sorry to hear that the mattress topper has required extra effort. We opted for a thicker mattress to enhance comfort, though this can make it a bit tricky to fit into the storage compartment.
Your feedback is very important to us as it helps us improve and optimize our products. We will certainly take your comment into account.
Wishing you a wonderful summer!
Best regards,
Caroline, Formel A
Review of CUBRO
Our experience with Cubro is a mixed bag. The overall interaction with both sales and design teams was friendly and helpful, but we faced some issues that impacted our satisfaction.
We felt some pressure to finalise the design and make the payment quickly, yet there were numerous points of confusion during the planning phase due to the lack of a dedicated project manager. Since we had to navigate the design process with IKEA separately, the disconnect made it difficult to determine which appliances were compatible. After double checking, we were given the go-ahead by Cubro for a specific dishwasher, which later turned out to be incompatible. Our joiner struggled for a whole day trying to fit it, and we ended up having to sell it privately, buy another and absorb the costs.
We were only informed about acclimatisation period at the last minute, which also delayed the installation longer than anticipated, and it was fortunate that we had enough space to lay out the entire kitchen for several days. Some pieces arrived in the wrong sizes, requiring a second courier delivery. And still, a drawer front was missing, which meant we had to keep rearranging the joiner. Cubro were helpful and accepted the fault, but this all delayed the project and cost us money.
The joins in the worktop feel unfinished/unprotected, and we have not been able to align the fronts perfectly, which I find bothersome. Additionally, the oak veneer is already showing signs of wear on the edges and corners after just a few months.
While the kitchen doesn't quite have the premium quality I expected, the price was a lot lower than some of the other options. So overall, Cubro offers decent value, but there are definitely areas that need improvement.
Reply from CUBRO
Thank you for taking the time to share your detailed feedback on your experience with CUBRO. We appreciate your honest review and are glad to hear that you found our sales and design teams to be friendly and helpful.
We sincerely apologize for the issues you faced during your project. Your feedback is invaluable to us, and we'd like to assure you that we have taken several steps to address these concerns and improve our processes since your project was executed.
1. Dedicated Project Managers: We have grown our team with project managers for each project to ensure seamless communication and coordination between our team and clients.
2. Compatibility Checks: Our fronts are compatible with IKEA's system, but unfortunately sometimes we have problems to evaluate other providers, specially if those models do not exist in Spain. However, we have strengthened our compatibility check process with all appliances and materials to prevent any future issues like the one you faced with your dishwasher. This includes a more thorough review during the planning phase to ensure all components work together perfectly.
3. Installation and Acclimatisation: Our team now provides detailed information about the acclimatisation and assembly well in advance through our HelpCenter, avaliable since the begining of the process.
4. Quality Control: We have enhanced our quality control measures to ensure that all pieces are checked for size and finish before delivery. This step is to minimize the chances of incorrect deliveries and the need for subsequent courier services.
5. Veneer Quality: We are currently reviewing our materials and suppliers to improve the durability and finish of our products, ensuring they meet the premium quality standards our clients expect.
We value your business and are committed to improving our services. Your feedback helps us identify key areas for enhancement, and we are confident that these changes will significantly improve the customer experience.
Thank you again for your patience and for choosing CUBRO, and we hope to have the opportunity to serve you better in the future.
Review of Stokke AS
The Tripp Trapp high chair and it's accessories from Stokke are some of the best baby products we bought. We have had the chair for 3 years since our baby was newborn and it has lasted really well and is in great condition still even though it has been heavily used. 10/10 recommend.
Review of Sebra Interior
I had three pieces of Sebra children's furniture all of which were poor quality and dangerous. It would be unacceptable for a cheap brand, not to mention one that positions itself as premium.
Wardrobe: The shelves are poorly secured and heavy, they will bow within weeks and inevitably collapse.
Changing Table with Drawers: A dowel snapped causing the frame to splay and resulting in the drawers falling to the ground.
Baby & Junior Bed: A supporting leg snapped, posing a huge risk to children who sleep in this bed. There are also some design flaws to the extended junior bed, like exposed screws and square corners which diminish the look, feel and safety.
We are a family that appreciates good quality design and take care of our stuff, and I sincerely never experienced something so flimsy/poorly made that 3 different items broke within a couple of years. It's really a pity. It's marketed as generational furniture that can be passed from child to child, but if you have a problem, beware that they will blame you for "pulling the furniture inconveniently, overloading it or applying some external impact."
Let alone it being completely overpriced, I would never recommend leaving your children around this dangerous furniture.
Reply from Sebra Interior
Dear Amy
Thank you for taking the time to make a review, even if it’s only a 1-starred one. We are of course very sorry, that you have had a bad experience with all three pieces of Sebra furniture that you purchased 3 years ago.
First of all, we wish to point out that quality and safety are of the highest importance to Sebra, and all of our furniture is tested and approved according to all required European standards e.g. when it comes to safety and health.
It is important to claim a damage as soon as possible after discovering it, and when we evaluate a claim, we consider several things – e.g. when was the product purchased and when was it claimed (in this case after 3 years of use), photos of the damages, the warranty and signs of misuse /mismaintain.
We do sell a lot of furniture and have never seen an issue like the one you have reported in your claim.
As mentioned to the retailer where you purchased the furniture, it is possible to purchase spare parts, for some of the furniture, so you can continue to using them.
Best regards
// Sebra
