ContactsDirect Reviews 2,556

I found Contacts Direct on my insurance web site. The insurance web site offered a 10% discount. This was not honored at CD. Contacts Direct stated that it could not be combined with insurance. Not ha... See more

This company has always been pretty easy to deal with. It keeps my prescription on file, etc. However, and this is a big however, they constantly advertise discounts which say nowhere that they only... See more

Easy online check out! Also took my insurance which was huge and made my life easier

The website asked me 1 million times if I wanted to allow notifications. It was also unable to find my doctor and kept suggesting completely different doctors in totally different states. The discount... See more

I love getting my contacts from contacts direct, they’re cheaper than going through your primary optometrist and I just think the process is so easy, just upload your prescription, Choose the contact... See more

Due to my own error, my order was canceled (wrong prescription uploaded). When I called to correct the issue Charlotte was extremely helpful, courteous, and kind. It is rare to speak to customer ser... See more

Website is slow. Calling is pointless because you are transferred to chat. Chat is slow. Use to order from 1800 contacts and may go back because these guys lose orders, are difficult and make you go... See more

I was so impressed with the customer service team at contactsdirect.com, specifically the customer service agent named Charlotte. I accidentally ordered my contacts to be shipped to my old address and... See more

Contactsdirect (CD) offers 20% cashback on purchases via topcashback.com (TCB) (click on the link, designed to drive customer traffic to websites). The last several times, I have never received the ca... See more

Bad experience all around. Not going to buy from them again. Contacts were backordered and was never informed. Contacted to delivery date and was told such; supposedly I should've received an email bu... See more

Stacy G. was SUPER helpful and made ordering contacts for my daughters a breeze! I've never ordered online before, but the correct contact were shipped quickly to our home and the expiration dates wer... See more

Customer service needs improvement. It is impossible to return anything so you better make sure you don't make any mistakes when you order online because they will not let your return or exchange your... See more

I don't really understand why these types of businesses exist online. In order to get contact lenses, you need to have a current prescription because they verify with your doctor. Why not just go to t... See more

What a sigh of relief when I saw I could reduce the price. It beat 1-800 contacts and even Costco! I've had multiple eye surgeries and rely heavily on my contact lenses to see. It sucks that they are... See more

Website is not user friendly. Difficult to login/reset password and repeatedly did not accept my password after reset. Then took forever to load doctor selection and could not find my doctor.

Great experience every time I order. There are always promotions that you can apply at checkout which offer significant savings. Even with the standard delivery option, my contacts typically arrive at... See more

My 13 yr old daughter ran out of contacts right before midterms and failed to tell me until the last minute . I was hesitant because I didn’t know if the rx could be verified and the contacts be shipp... See more

Two stars because their prices are good and the lady on the phone on my very last call was ultra-helpful. However, DO NOT order from this company unless you'd like to spend hours on live chat and ov... See more

They never overcharge for contacts like many in-person services do, they don't even charge for shipping! With insurance, my contacts are $20 for 12 months and they ship within the week. I couldn't rec... See more

The same great contacts products as most places but Contacts Direct provides the best prices. Great, very helpful people assisted me in placing my order with discounts. I'm very pleased with the produ... See more

Super reliable and cost is great. I was quoted $450 with regular shipping at 1800 contacts and Contacts Direct got me the exact order for $320 with express shipping! Never wasting my time looking at... See more

Not very happy right now. I've had decent luck in the past until last time they sent me the wrong prescription even though I provided the prescription. This time I ordered about 12 days ago, waiting a... See more

Easy way to purchase and the first few orders were less than $60 through using my insurance.

Jonas was super helpful in making sure I got what I needed. I ordered a year supply of contacts and got a fantastic deal. Will continue to order from them every year.

This is my second order through Contacts Direct, and both times, they've had the best price (with insurance and other discounts), even when compared to Costco and Sam's Club). Fast shipping and exce... See more

I have a SCAN Medicare Advantage Health insurance. They were VERY easy yo work with online. The rep on the phone was very knowledgeable, patient and helpful. Very positive experience!

Easiest online experience with contact lens purchase. My insurance loaded right away they had my contact lenses and they were shipped to me. No problem great experience.

They always have the newest contacts on the market. I love the fast shipping options as well!

I have used Contacts Direct for over 5 years now and I have always received my contacts on time, and without issue. Figure 5 yrs is good for 5 Stars.

Great prices and customer service always helps! I only go here for contacts!

I've ordered with them in the past and that went fine. They had my Dr info and insurance from that order but when I placed a new one this year I scanned in my prescription. They apparently tried... See more

Hassle free, easy, fast customer service, contacts arrived a few days early. I would recommend contacts direct, thank you! 🙂

I had an excellent experience with the contacts direct customer service. There was an issue with my insurance and they solved it for me and then expedited my shipping so I would get my contacts on ti... See more

I have been a customer of Contacts Direct for many years and I have ALWAYS received EXCELLENT Customer Service!!! Most recently, I placed my order with Charlotte, who was absolutely WONDERFUL!!! She w... See more

The girl that I spoke with was very helpful and checked on my eye insurance coverage. Your company is the only one that I will deal with in the future.

Very organized and fast process from ordering to receiving. They also took my insurance. Will order from them again.

Received return authorization from ContactsDirect.com and they received the return product on January 9, 2025. ContactsDirect.com's FAQ states refunds will be processed in 10 business days. Its... See more

My contacts came in record time! They were very responsive and helpful with super fast shipping.

It was easy to apply my prescription to the site. It was also easy to check out, and my contacts arrived in good condition and on time.

Ordering from the website was quick, easy, and the best price. Forget the 1800 place for ordering contacts.

I got the contact lenses that I need it an affordable price and the shipping is faster

I've been ordering my contacts from ContactsDirect for years, and have never had a bad experience. The re-ordering process is seamless, and it almost always comes earlier than the estimated delivery d... See more

Have had nothing but good experiences here! Although their automated insurance system doesn't have my carrier their prices are very competitive

They always have great discount codes to use! Never paying full price

The website works fine without issues. They charge insurance and it ends up being less expensive than Costco. My biggest complaint, and that's why they only receive 3 stars, is they don't tell you the... See more

Easy ordering with link to insurance information and easy payments through Affirm

Hoping for quick delivery!

HAD A PROBLEM GETTING MY INSURANCE HOOKED TO MY ACCOUNT SO I CALLED IN. THE REP THAT HELPED ME GOT IT FIXED, EXPEDITED MY SHIPPING AND WAS AN EXCELLENT HELP. MY INSURANCE WASN'T PAYING MY FULL BENEFI... See more

Love the contacts, love how fast they were delivered, but the website froze during purchase returning to the complete my purchase section which I did. Doing this caused a double shipment and a double... See more