chopchopapp.co.uk Reviews 18

If I could give this app minus stars I would! Order didn't turn up. Received a text to say they rang the doorbell and no answer (they didn't). To cut a long and unbelievable story short after 5 phone calls trying to get a refund, they finally refunded 'part' of my money back to my credit card minus the delivery charge. Another phone call to get the delivery charge back and told you'll have to wait another 5 days (this is after they asked me would I like it in vouchers or a gift card!! As if I'd use them again!) So let's see if that happens. If it does that'll be 18 days and 5 phone calls to get my money back and no food at the end of it! I wonder who is receiving all this food that never gets delivered...mmm I'll take one guess! DO NOT USE THIS SERVICE!

Absolutely disgusted by what has just happened. My mother, who is nearly 90 years old, ran out of some supplies when unfortunately I was on holiday and all other family live away. My brother, who normally does an online order with Sainsbury’s every week, decided to try chop chop and get her the supplies she needed. Everything seemed to be going smoothly when I received a text from him advising me that they had refused to give mam the groceries and the order was cancelled, I couldn’t believe it I thought mam must have got it wrong, so he ordered them again, this time when the order was going to be delivered he talked with mam on the phone and when the driver came mam gave him the phone and he spoke to the driver, even though he told them the circumstances the driver told him that because he wasn’t there he couldn’t deliver the items and took the items back. This has now left my mam very upset and confused by what has happened and without the items she needed, surely the drivers can use their common sense, he could obviously see she was an elderly lady and especially as my brother actually spoke to him, why was this order not delivered.

My mother is elderly and is starting to get confused easily, we arrange a regular weekly delivery from Sainsbury’s every week for her and she loves this service. Today none of the family was nearby when she said she’d ran out of milk. The perfect chance to try Sainsbury’s Chop Chop I thought. The first order I placed was quickly cancelled after it was out for delivery, I phoned my mother and she was totally confused said someone arrived but wouldn’t give her the order. I placed the order again and this time when it was out for delivery I talked to her on the phone so I was on the line when they arrived. She passed the phone to the driver and she insisted she could only deliver to me as I placed the order. The complaints line confirmed I was right and the delivery person could deliver to anyone over 18 (she’s 90!) but after two failed attempts I’m not using them again unless they give me some reassurances. Unfortunately this has left my mam confused and without milk she doesn’t understand that these drivers don’t work for Sainsbury’s and is upset that she experienced this particularly when the drivers of the regular service have been good to her

First time ordering from Sainsbury's Chop Chop. I used the app, placed the order. Half an hour later I get a notification that the order had been cancelled. I then get an email 5 minutes later stating it had been delivered.
I contacted Sainsbury's who stated the driver had reported I was unavailable and was taking the order back to the store. This was not the case. I did not have a missed call, they did not knock on the door. There was no attempt made to make contact with me.
I then had to push for further investigation. The person on the phone contacted the store and in actual fact the order did not get picked up in the first place.
I now have to wait 3-5 days for a refund.
Do Not Use this service!!!!

What a dreadful experience. First time I have used Sainsbury’s chop chop and I won’t be supporting their store or app any longer. I ordered on the app and had part of my order delivered. However, I was still charged for missing items costing £178. I contacted customer help who wanted to speak with the store themselves (did not take my word for the missing items). Eventually got back to me to say the store acknowledged this was their error. I now have to wait for 3-5 days for a £178 refund. There was no offer to send the driver back out with the missing items. I will now need to order from elsewhere. Sainsbury’s - shame on you. You make an error, don’t correct it and leave me out of pocket for days. Very disappointed indeed. Don’t use.

This was so bad it’s actually laughable, order accepted and 50 minutes later the drives texts to say he’d at the store but they have no order for me despite it being confirmed and a driver despatched.
Called customer service who put me on hold for ten minutes to say the store is looking for a driver! Add to the mix I couldn’t understand what the call handler was saying. First and last time I’ll use them.

Don’t use. Tried twice in one night to use. Refunds take 5+ days. No attempt at delivery. Call centre just read off a script and can’t actually deal with issues.

Delivery driver sent a message saying they were outside when they weren’t (I walked up and down my road checking and have a video doorbell showing no attempt at delivery was made). When I tried to contact them I couldn’t get through. I contacted Chop Chop and at first they said they couldn’t hear me (even though they were answering my basic questions). Then I get a notification that the order has been cancelled by the driver. Contacted Chop Chop again and they said I won’t get a refund for 3-5 days so now not only am I out of food, but I also can’t replace it because they’ve taken the money. They haven’t even confirmed that they will refund! Horrendous experience.

Too unreliable to use. Ordered 10 items as too ill to go to shop. Received confirmation that order was successful and in progress. Then after 35 mins got email saying it was cancelled with no explanation and phoneline no help either. Won't use again.

Dreadful experience. Total waste of time.
All appears well until check out. Then just revolves. Customer service said they knew about the problem and to try again in two hours. Same again. This time customer service denied there was a problem and said they would report it.
Useless! Do not waste your time.
Have now ordered with Morrisons without any issues - and cheaper!

Waste of time. Second time I have used the app. Second time items ordered were not available but no contact via the app to confirm. You end up paying delivery charges and inflated prices but needing to go out anyway to get the items Sainsbury failed to fulfil. Rip off.

Won’t process the order as the store stopped accepting chop chop orders months ago. Won’t process it, won’t cancel it, can’t refund it. Refuse to help, I asked to raise a complain to which I was told they would request a callback but couldn’t guarantee anyone would contact me.

This is a fraudulent service, and damaging Sainsbury’s credibility.

Just awful. Basically pretty much what every one else has said. Customer service unable to help as the store (Crystal Palace) kept 'dropping the line'. Items seem to be at least 25% more expensive than normal Sainsbury's. Delivery took 2 hours despite numerous phone calls at the advertised 60 minute window. The 'arrives in 60 minutes' is false advertising and Sainsbury's should be held accountable.

Seriously don't bother. Order rarely correct. 1st Feb placed order for £40. Had a mango and a pepper turn up with the courier (2 items I didn't even order) called ChopChop CS whilst driver on doorstep was apologised to and promised a refund. Have chased 3 times since 1st Feb today 15th Feb tried again woman cut me off so called them back and got promised the same crap. DO NOT ORDER THROUGH CHOP CHOP!!!

I made an order on the evening of 04/01.
The order did not arrive that evening and the customer service number closed at 10pm with no other way to contact anyone regarding the order. The order was supposed to arrive in 60 minutes of order time.

I called the helpline just after 8am the next morning (05/01/2024) to check on the order as I found that was charged the full amount plus delivery. I was told by an operator that there were technical difficulties with the store. I was told I'd recieve order that day, then I was told that I wouldn't. She cancelled the order and I was assured twice that I would be issued a refund. I asked the operator again if the order would arrive and she said that it would not and I should place an order elsewhere. I haven't recieved refund yet or any notification of this cancellation.

This was already a huge inconvenience for me, a single mum with disability and hungry children.

Later that day as I was out I received 8 missed calls from an unknown (unknown to me) mobile number, who left no voicemail. Then a barrage of text messages simply saying 'I'm here' then '?????' and 'hellloooooo????'.
I did not know who this could be and felt afraid, but tried to call back sensing the urgency. There was no response.

I eventually looked at the Chop Chop app as I could not think who else would be turning up at my door with such urgency. The app said that my order, which had been cancelled that morning, was out for delivery so I understood that this urgent caller must have been a courier. I did not receive any notification about the order being despatched on the app, email or by text. I messaged the courier back saying that this order had been cancelled. They did not message back at all or even say who they were in the first place. The urgency and the language used frightened me. Again, I am a vulnerable adult with two children. I would never answer the door with communication like that even if I was awaiting the order. It felt very unsafe and was incredibly unprofessional.

It has been a very stressful ordeal, first being let down with the order on 04/01, the conversation with the phone operator who did not know what was happening on 05/01 and the intimidating barrage of calls and texts later that afternoon.

I have left reviews of the app stating what has taken place to help other vulnerable adults to avoid stressful and potentially damaging exchanges. (For example if I had been at home and could not answer the door I would have felt afraid, not knowing who was ringing again and again).

This is hugely disappointing from Sainburys. They've lost a loyal customer and my community will def hear about this. Do not use!!!!!

I really wish there was a zero, or even better minus, star option!
My order came up on the tracking as delivered (20 minutes later than promised) but it never actually arrived! When i called customer service, they said the driver tried to deliver and no one was home. Doorbell never rang. I had a baby in the bath in fact and no nappies, reason for my order. Customer service also said they couldn’t redeliver because it had already been attempted and they couldnt send a driver out again. When i protested he said it was between me and the driver!
I had to call Zapp. Baby was now out of the bath and still no nappies. I’m gonna stick to that even if more expensive from now on.
Meanwhile, the money has gone out and yet not be refunded for an order i never received.
I asked where to send a complaint and asked the guy to send me an email or message as i was in loudspeaker and dealing with the baby, plus i couldnt understand clearly. I was told to go on the website if i couldnt write down. Honestly i couldn’t have had a worse experience.

Similar to other reviews I have had orders not turn up and the customer service when try to resolve this issue is awful.

This is now the 2nd time that Sainsburys have taken my money and promised to deliver my food within an agreed time and then nothing is delivered. Upon calling the not very helpful all centre I am told that my food has been delivered and signed for which is a lie as I have a concierge and have been in all day. The best part about it is a refund will take 3-5 days, when my money was taken instantly. Also I dont want a refund, I am hungry and shielding and now I have no food and instead of just getting my ordered replicated and redelivered I have to go into the app and re order everything again. Thanks JS for really putting the consumer first is this awful experience.