This product is so bad that I even had a guilt complex about giving it to Goodwill. Marketing is highly effective. Performance? I have never in my seven decades of life bought a product that was wor... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Highly pleased with the 3 adorable ornaments I received. The quality is great and such a wonderful keepsake. I ordered a bride/groom ornament last year for a family member and did again this year for... See more
Company replied
Had an alaska weather problem but definitely looking forward to my sweaters for my kid's who lost their dad in August last year. I can't wait to wear all of our sweaters together, it'll definitely... See more
I ordere customized shirt for my dad for Father's Day. The quality was excellent, the colors were vibrant. The shirt was not of a cheap quality. The customization was correct. It actually made my D... See more
Company replied
Company details
Written by the company
At Chillever, we're all about creating heartfelt gifts that celebrate the bonds between loved ones. As a family-owned business, we're committed to offering personalized products of the highest quality. From custom-engraved jewelry to personalized home goods, our diverse range of products caters to every taste and occasion. Whether you're searching for the perfect gift for your mom, dad, sibling, partner, or friend, we have something special in store for you 🎁.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- contact@chillever.com
- chillever.com
3.8
Great
255 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Dysfunctional "air conditioner"
This product is so bad that I even had a guilt complex about giving it to Goodwill. Marketing is highly effective. Performance? I have never in my seven decades of life bought a product that was worse.
The customer rep phone cut off after one ring. Refund? Non-existent. Don't be an enabler of bad, bad business practices.
June 6, 2024
Unprompted review
Reply from Chillever.com
Hi,
Thank you for your feedback. It seems this review may have been left in error as we do not sell air conditioners. Chillever only offers custom-made shirts and personalized gift items.
If this was a mistake, we kindly ask that you remove or update your review to reflect the correct business. We’d truly appreciate it, as reviews are very important to small businesses like ours.
If there’s anything else we can assist you with, please feel free to reach out.
Best regards,
Chillever Team
Advertisement
T-shirts are good quality and arrive in…
T-shirts are good quality and arrive in a timely manner.
January 3, 2024
Unprompted review
Reply from Chillever.com
Thank you for your positive feedback! We're glad to hear that you're satisfied with the quality of our T-shirts and the timely delivery.
If you decide to place another order in the future, please don't hesitate to reach out to us again. We'd love to send you a discount for your next purchase.
CHEAP
CHEAP! Not worth the money they charge. I can get better products off of temu and that's not saying much. I wouldn't waste my money. This site is basically a scam in my opinion.
March 3, 2024
Unprompted review
Reply from Chillever.com
Dear Crystal,
Thank you for sharing your feedback with us. We're sorry to hear that you're dissatisfied with your purchase.
To address your concerns and provide further assistance, could you please provide the correct order number associated with your purchase? This will help us investigate the issue and work towards a resolution. Alternatively, you can reach out to us directly at contact@chillever.com, and our customer support team will be more than happy to assist you.
We value your input and are committed to ensuring our customers have a positive experience. We appreciate your understanding and look forward to resolving this matter promptly.
customer service was excellent
customer service was excellent. would have been nice to be able to talk to a live person. overall the experience was good. would do it again.
January 30, 2024
Unprompted review
Wow! Thank you!
Like a goober, I completely forgot to include the apartment # with my sons address for the delivery of his necklace. I reached out to the chillever team and they took care of me 100%, even though it was my fault. Thank you guys! What a great service! I look forward to using your company again. All of you reading this review should too!
January 25, 2024
Unprompted review
Advertisement
My original order was lost in transit…
My original order was lost in transit and this company sent a replacement right away. They also followed up to make sure that I received the package.
The dog tags are nicer than pictured. Will order from this company again.
January 23, 2024
Unprompted review
Love Hobbit sign, The Precious
While my initial order got lost over Christmas break, Chillever stayed in contact and remade a custom sign I had ordered for my mom’s new home. The product wa unique and of excellent quality. Would use again and recommend.
January 18, 2024
Unprompted review
Product was exactly as described very…
Product was exactly as described very happy with my purchase
January 12, 2024
Unprompted review
Reply from Chillever.com
We greatly appreciate your kind words! It's wonderful to hear that you are very happy with your recent purchase and that the product met your expectations exactly as described.
At Chillever, customer satisfaction is our top priority, and your positive feedback motivates us to continue delivering exceptional products and service.
Thank you again for choosing Chillever. We look forward to serving you again in the future!
Best regards,
Sewing sign-very nice
I bought a cute little sign for my wife to put in her quilting studio. It arrived on time, carefully packaged, and in great condition. She was very pleased to receive the gift.
January 10, 2024
Unprompted review
Reply from Chillever.com
Thank you so much for taking the time to share your positive experience with us! We're thrilled to learn that the cute sign you purchased for your wife's quilting studio arrived on time, was carefully packaged, and is in great condition.
It warms our hearts to hear that your wife was pleased with the gift. We aim to provide quality products and excellent service, and your feedback reaffirms that we are on the right track.
Wishing you and your wife many happy moments in her studio!
We hope to serve you again soon!
Best regards,
Advertisement
Hope my Goddaughter loves her custom…
Hope my Goddaughter loves her custom sign
January 1, 2024
Unprompted review
Communication and product are great
They kept in touch, got me the article as quickly as they could, and followed up when the post office mistakenly delivered it elsewhere. The shirt is awesome. Will definitely do business again with them and recommend them.
January 6, 2024
Unprompted review
Reply from Chillever.com
We truly appreciate your kind words and positive feedback! It's fantastic to hear that our communication and product met your expectations.
We understand the importance of staying in touch and ensuring a smooth delivery process, and we're thrilled that you found our service responsive and helpful. We're also glad to know that despite a hiccup with the post office, the item reached you successfully.
We're delighted that you love the shirt! Your satisfaction is our priority, and we look forward to the opportunity to serve you again in the future. Thank you for recommending us; we truly value your support.
Warm regards,
The shirt is great but I asked for a 2x…
The shirt is great but I asked for a 2x and got a xl please help me get right size thank you
December 29, 2023
Unprompted review
Reply from Chillever.com
Thank you for reaching out to us, and we sincerely apologize for any inconvenience caused regarding the size of your recent order.
To expedite the resolution process, could you please provide us with the order number associated with your purchase? This will enable us to locate your specific transaction swiftly and address the issue promptly.
Additionally, we kindly request that you send an email to contact@chillver.com with the subject line "[Order Number] - Size Exchange." In the email, please include the picture of your shirt and its size tag.
Regrettably, we are unable to follow up through Trustpilot, so direct communication via email will allow us to offer you the best assistance in resolving this matter.
Once we receive the necessary information, our team will work diligently to ensure you receive the correct size promptly.
Thank you for your understanding, and we appreciate your patience as we work to rectify this situation.
Best regards,
Had an alaska weather problem buy…
Had an alaska weather problem but definitely looking forward to my sweaters for my kid's who lost their dad in August last year. I can't wait to wear all of our sweaters together, it'll definitely be the best Christmas present. 💓
I hope my review get's to the right person & my order is able to be re sent. I loved how easy it was to order and will definitely continue to order. My name is Lisa Merculief
My address is 2401 Chandalar Drive Anchorage Ak 99504. Thanks again, looking forward to my order.
🤞
December 19, 2023
Unprompted review
Advertisement
The product was great
The product was great. I bought it as a gift for my goddaughter and when I asked her if she liked it, she said, “No, I don’t like it - I love it.”
December 21, 2023
Unprompted review
Reply from Chillever.com
Thank you for sharing your wonderful experience with us! We are delighted to hear that the product you purchased was great and that it made a perfect gift for your goddaughter.
Her response, "No, I don’t like it - I love it," brings a smile to our faces. It's truly heartwarming to know that the gift was well-received and appreciated.
Wishing you and your goddaughter many more joyful moments together!
Best regards,
Good product
Daughters loved the necklaces from their dad. Shipping was faster than expected. It would have been nice to get a notification email when the product was shipped.
December 1, 2023
Unprompted review
Reply from Chillever.com
Thank you for your feedback, and we're delighted to hear that your daughters loved the necklaces from their dad! We appreciate your positive comments on the product and are thrilled that the shipping exceeded your expectations.
Your suggestion regarding notification emails for shipping is valuable to us, and we apologize for any inconvenience caused. We'll certainly consider this as we strive to enhance our customer experience.
Thank you for choosing our products, and we hope to serve you again in the future.
Best regards,
Got exactly what I ordered.
January 4, 2024
Unprompted review
Reply from Chillever.com
Thank you for sharing your positive experience with us! We're thrilled to hear that you received exactly what you ordered. Providing accurate and satisfactory orders is a top priority for us, and we're glad to know that we met your expectations.
If you have any more orders or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your trust in our services.
Thank you once again for choosing us. We look forward to serving you in the future.
Best regards,
These are great gifts
Thank You for everything the gifts you offer are amazing, and they are gifts that touch the heart that a person could wear every day.
Thank You again
January 4, 2024
Unprompted review
Reply from Chillever.com
Thank you so much for your heartwarming words! We are truly delighted to hear that the gifts you received from us have left a meaningful impact. It's our pleasure to provide products that resonate with you and bring joy to your daily life.
We appreciate your trust in us and are grateful for the opportunity to be a part of your special moments.
Thank you again for choosing us. Wishing you many more moments of happiness with your cherished gifts.
Warm regards,
Advertisement
Shopping was easy
Shopping was easy, the blanket was received in a timely manner. It was sent directly to a friend as a gift from her husband on their Anniversary. I’m sure she loved it! She saw mine. She loved it as I do!
December 20, 2023
Unprompted review
Reply from Chillever.com
Hi Gayle,
Thank you so much for taking the time to share your feedback with us!
We truly value your input and are thrilled to hear that you found our shopping experience easy and that the blanket arrived promptly. It's heartening to know that it made for a special Anniversary gift. Your satisfaction is our priority, and we're here for you if you ever have any more needs or inquiries.
Thanks again for choosing us!
Hoodie for fiance
The hoodie that was made for my fiance late father turned out so good! I was impressed with and she absolutely loved everything about it.
Highly recommend chillever for custom design and all your needs.
December 29, 2023
Unprompted review
Reply from Chillever.com
Thank you so much for sharing your experience!
Your words of praise truly mean a lot to us. It's wonderful to know that she loved every detail. We're honored by your recommendation for Chillever's custom design services. If there's anything else we can do for you or if you have more ideas in mind, please don't hesitate to reach out.
Thanks again for choosing us!
Did not arrive in time for Christmas
Had ordered a "couples" Christmas ornament fir our first Christmas together. Extremely disappointed that wasn't delivered until 12/28.
December 28, 2023
Unprompted review
Reply from Chillever.com
Hello Barb, we apologize for the inconvenience of your order not arriving in time for Christmas. Could you please reach out to us at contact@chillever.com and provide your order number? This way, we can investigate and assist you further.
Typically, our processing time is around 15 business days. If your order exceeded this timeframe and arrived later than expected, we'll gladly reimburse your order. Your understanding is much appreciated.
Thank you once more for choosing us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.