Dear Crystal,

Thank you for sharing your feedback with us. We're sorry to hear that you're dissatisfied with your purchase.

To address your concerns and provide further assistance, could you please provide the correct order number associated with your purchase? This will help us investigate the issue and work towards a resolution. Alternatively, you can reach out to us directly at contact@chillever.com, and our customer support team will be more than happy to assist you.

We value your input and are committed to ensuring our customers have a positive experience. We appreciate your understanding and look forward to resolving this matter promptly.