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2.3

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star


Rated 1 out of 5 stars

It's a scam!! Stay away! No cancellation option, no response to requests

It's a scam!!! Stay away!!
I signed up for quarterly (3 months) and my account clearly stated my subscription ends after that time. Yet 3 months later, with NO notification, it auto renewed.
There is NO option on their site to cancel the plan at all (even though their instructions include a fictitious 'click on cancel subscription').
No one responds to emails either.

I'm still stuck on how to cancel and get them to not take money. So be warned

April 24, 2025
Unprompted review
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Rated 1 out of 5 stars

NO WAY TO CANCEL. REAL SCAMMY

They will charge your account after you cancel. I have email proof of them canceling my account and refunding my fee, yet a year later I am going over my credit card statements and they have charged me for the last 14 months. EVERY SINGLE MONTH.
I went into my chatai account, it shows I have no subscriptions yet it ALSO shows 14 invoices charging me every month. WTH?! And because I have no subscription I have no way to cancel. Not including their contact info via their website is inaccurate. Too many red flags. Use a different ai service. TRUST ME!

August 26, 2024
Unprompted review
Rated 1 out of 5 stars

Their customer service is horrible

Their customer service is horrible! I have been having issues with Chatai not responding to questions and then reaching out to their customer service to have Chatai control requests, and I am still having extreme problems. There is no human contact at all.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

Not trustworthy

Not trustworthy. Being charged, althoug I have cancelled the subscription since months. Don't give them your credit card data.

June 23, 2024
Unprompted review
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