Brett Mitchell

Their customer service is horrible! I have been having issues with Chatai not responding to questions and then reaching out to their customer service to have Chatai control requests, and I am still having extreme problems. There is no human contact at all.

Back on 11/16/2020, I purchased a Peloton Bike+ Works Package with a 27-Month Bike+ Extended Warranty for $3,248.61. The equipment was to be delivered on 01/05/2021 in which case it was canceled by Peloton the night before on 01/04/2021 at 9 PM by email stating "Unfortunately, your order has been delayed in transit and has not yet arrived at your local distribution center. As such, we need to reschedule your delivery. We are truly sorry for this inconvenience." I emailed Peloton and never received a response back in regards to the next steps and then after calling several times and being on hold for over 40 mins I reached an employee that stated that their delivery partner will be reaching out to me within 72 hours to schedule me for the next earliest available date. I waited over 3 months patiently since 11/16/2020 for the delivery of my bike, I took an unpaid day off work to be available for the delivery of the bike, and at the last moment at 9 pm the night before they canceled the delivery stating that my order was delayed in transit? They had 3 months to prepared for this. I am dismayed and appalled that I have not heard back from them in receiving an update on getting my bike while they have my complete payment for the purchase. I feel as though they are a scam. Never again!!