CarGurus Reviews 923

Christina messaged me back within minutes. I was a walk in at NORWOOD CADILLAC. They couldn’t have been bothered. Waited at front greeting area and watched every employee avoid at all cost my existenc... See more

The only reason i put a 4 star review is because i have yet to buy through this company. If and when i choose to and the outcome is as described and i get good customer service i will change it to 5.... See more

The information they supply is very valuable in deciding if the car value is correct. This is my first time using them and so far so good.

I found a 2019 Nissan Rogue at Car Heroes dealership in Tampa FL on the CarGurus platform. Of course the super low sales price of 5.5K drew me to them, but because FL has no cap on dealer fees I ende... See more

Excellent service. Was able to express all my needs and wants from the dealership. Like an online broker. The experience thus far has been fun and efficient.

Realized most of the dealers are playing games with the EV credit. Including the EV deduction into the Cargurus list price. Clearly, not everyone qualifies for the credit, so shocker, you show up a a... See more

I like it that you’re able to send me all vehicles that are Yukon XL Denali’s used but I realize lot do not have the DVD systems and that’s what I’m looking for inside this car also.

I needed quick answers to my questions, and the chat was able to provide with information in a timely manner. This was very convenient and efficient.

CarGurus is very convenient! I appreciate all the updates on vehicles that meet my filtered description of what type of vehicle we're looking for. Detailed photos, easy specification information, and... See more

Love how informative the page is set up, the rate of whether its a fair deal and facts. The disappointment is with the text automation to get further information on the vehicles. Never could get what... See more

Hi Everything is good.they were great people honest kindness and they were very helpful and kindness towards the customers. I appreciate that you were the best person.God bless you all Thank you

I have always put Car Salesman, Realtors, and Insurance salespeople in the same unethical catergory until I had the pleasure of meeting Richard, an Auto Salesman at Auto Boutique in Jacksonville, Fl.... See more

I love shopping for car at CarGurus which provide lot of details & information of individuals vehicles. I talked to Agent Rica through texting. Rica is very quickly responding and helpful.

Brings innovative thoughts to life. Technology and experience seems to be the topic at hand. Car gurus are a blessing to the world. They have provided support when in doubt and I wouldn't suggest buyi... See more

The prices listed on Car Guru are not accurate! This is very misleading, most prices are the very best deal if you finance, trade-in, dealer discount, etc, so its a waste of time because what you see... See more

I worked in all aspects of Customer Service, from basic easily answered customer scenarios to the most complex customer service technical situations over a span of 40 years and CarGurus app is by far... See more

They had none of the information on the vehicle I inquired about. They couldn't tell me whether it was a salvage vehicle or not. The description said the vehicle had a sunroof/moonroof but, it's not s... See more

I had a great experience using CarGurus! The platform was quick, easy to navigate, and provided all the information I needed right up front. I appreciated how transparent the listings were—pricing, ve... See more

I hate giving a local company a bad review. I see their beautiful new building when I drive into Boston on the Masspike. .....but man I do not trust the listings on this site. I saw a listing for... See more

I kind of love this process. I show interest in a car, I either hear from the dealer or a rep from CarGurus. Sometimes, I get both. For me, my experience has been what’s expected. I’m just looking for... See more

Car Guru's had lots of nice pictures, although they didn't show any of the back seat or cargo area. Several things in the ad were incorrect, like the type of Transmission and no mention of the AC &... See more

I bought a Mercedes benz from Automatic motors LTD. Cargurus represents the so I was thinking Automatic motors was the right people to buy a car from. After buying the car cash I was thinking the car... See more

We had two great experiences with Cargurus. 1) I searched out a 2008 Ford escape for my son from a used car dealer and 2) Jan. 2020, I just purchased a 2017 Honda Accord Sport. Both experiences were... See more

I recently reached out about a vehicle I was interested in, and Phil was incredibly helpful. He quickly provided me with the Carfax report and VIN so I could make an informed decision, and I really ap... See more

I purchased a 2023 Dodge Durango that was advertised as a 7 seat vehicle. I was told verbally it was a 7 seat vehicle. I refused and canceled the sale due to it only having 5 seats. I paid a $290 fee... See more

Been using cargurus to find a certain vehicle, they have an outstanding choice selection and plenty of information all in one place. I reached out to make a few offers and they were very fast to respo... See more

Love this app!! They have helpful info and always contact me when a car that I liked has sold or dropped in price! When I inquire about availability of cars, they always texts right away and are ver... See more

I don’t know had any any experience but when I beginning to online search for card but I search too many web but only one website please surely to help me and the customers very nice too, you know wh... See more

I dislike the search. Trim is incorrect for car I selected, didn't allow me to expand area I wanted to search in didn't allow me to do so many things I wanted to do compared to cars.com and Edmonds.... See more

Thanks for the very timely information and contacts you provided. Including the link to the vehicle history, location of the vehicle and helping coordinate the contact with the seller.

Every single car I have inquired about has told me that the website is very out of date and not updated. Non accurate information regarding availability of cars.

They have two failings which have earned them a 'Poor' rating- 1) Inability to flag a AD or seller for fraud. 2) Lack of response to customer requests or complaints. Their 'Questions' section is full... See more

I love shopping on CarGurus. The listings include everything you need to know prior to your purchase. This is a great way to secure your new vehicle!!

Excellent Customer Support! I recently contacted CarGurus regarding a vehicle inquiry, and I was very impressed with how friendly and professional their support team was. The representative res... See more

I recently purchased a 2020 Nissan Kicks from Sami OC through CarGurus and had an excellent experience from start to finish. Sami was professional, honest, and made the entire process smooth and stres... See more

We bought this car for my Mom. It was listed just over 8k, the dealership stacked a bunch of obligatory charges way above the listed price. We ended up paying 10k. The car was not cleaned and had a ho... See more

It wasn't good at first but I think it was an automated response bot. After a real person came on it went great! I know im old fashion and dont color inside the lines but can't deal with auto response... See more

It was nice doing business with CarGurus, they’re so people friendly and so patient with what ever concerns or questions you ask….Thank you Michelle G-B

My experience was great because it was helpful and they are doing a lot of good things to get you interested on buying cars here

The help a attention was outstanding! Of all the calls made this site was the most patient and helpful of any out there! Thank you for helping me so very much!

I like the interactive text sure the computer can’t answer specific questions about the vehicle but a few quick and simple answers it sends a message to the dealer.

Fast response on the chat. Probably the most comprehensive selection of vehicles of all the online marketplaces.

Car Gus Contacted Dealer And Requsted EMAIL Response to Question About Balance of Toyota Warrenty Being Vehicle Not Certified And is Corrosion Problem at Hybrid Connector And Saftey , ( Vehicle can Lo... See more

They were fast about answering my questions and I very much appreciated it.

Rezz was very knowledgeable and efficient, couldn't be better. Great job!

I thought this was an option to text the dealership.

easy and quick answers to questions

great the texting help is great, love cargurus.com ❤️ 😍 💖 ❣️ 💕 💘

I had a beautiful experience now I'm just waiting on the dealership

That they were consistent