BulkSMS.com Reviews 1,572

This is not a US based company. We are. Every email included another task, then another, then another for us to get approved. Now they want every single one of our members to sign an agreement to get texts. We're a small, all volunteer organization with most of our members over 50. They don't do digital signing & scanning and we don't have the money to postal mail everyone (hence wanting to text them). We've paid this company for texting credits, for a US based phone number, yet the last 3 emails from this company all included another thing and another, and then another that we needed to do before we could text. I've repeatedly asked for a list of everything we needed to do to get this up and running to no avail. I'd not do business with them again. We can't even get started and this has been going on for months now.

payment send and no credits...no way to contact support....looks like scam

Works perfectly with my cms, super-fast support!

Hi Everyone. I work for BustSMS Now know as Kudosity. We are based in Australia and have our own sender gateway so have amazing rates, team and can connect with API's and have amazing rates :) reach out if you want to chat and can help with SMS questions and pricing.
maddie . simkin @ kudoisty . co

if you want a good provider and Australian support give me a email :) I cant put my email without space but reach out

Did not get my credit after top-up and no history about the payment in my account!!
The customer service also did not help at all with this kind of answer in email!!
They can't track the payment & they don't know about their payment gateway!!

I confirm this is a big scam.
I wait for my credits since 4 days.
Scamming for 10$ it is bad level guyz.

WHERE ARE OUR CREDITS ?!!!! :

Thank you for your purchase, with transaction ID f25e38838c for EUR 9.07. Your transaction is currently being reviewed and your funds will be cleared as soon as possible. This process may take longer after hours.

I can confirm they are scammers there are a couple of points! 1 They took my money and then did not provide the service. 2 They changed the daily quota as soon as i paid 3They also said the payment hs not gone through, but then it has been deducted from my bank.
Now i have to wait a whole month to get back money for a service they did not provide.

Terrible, their support is terrible. I couldn't make it run. i am still working on it for a week.
stay away!

I wish there is negative star. How to report this kind of site to close permanently! they are scammer! We bought credit cost 9.07 euro and made online payment (stripe), it been deducted already in our bank account then suddenly they sent us email with this:

******************************
BulkSMS.com Support
4:54 PM (2 hours ago)
to me

Hi,

Apologies for the inconvenience.

In order to be able to complete the transaction, please email our office a copy of a recent credit card bank statement.

You are welcome to blank out confidential details, but we need to see the following:

- the last four digits of the credit card number;
- the card holder's name; and
- the billing address.
- A copy of the cardholders identity document

Please do let us know if we can help with anything.

Regards,

--
Shafiek | Service Desk Specialist
SA tel: +27 21 528 3420
UK tel: +44 345 301 6857

BulkSMS.com is a division of Celerity Systems (Pty) Ltd.

********************
For what they need to us confidential documents and information like this? It's clearly scammer, they are trying to steal more money.

I don't understand the positive reviews, I'm sure they are the one who wrote itself, as a fake account since they are professional to fake people.

scam!!!
Setup fee - US$60.00
Brand registration fee - US$20.00
Monthly Fee (6 / 12 Months) - US$5.00
want $100 for 100 texts

They are scammer they took your money and they give you fake credit and finally they will close your account be aware of scammer ❗️❗️

This is a Phishing SCAM.....Be aware it only takes your money away doesnt work

Avoid this company, purchasing credits is like throwing away money. They take you payment and then give you the line that they have reversed the payment and it will be refunded at the discretion of the payment gateway. Don't act like you have given me my money back. It's got nothing to do with the "payment gateway" I want my money back
Do not use!

scam company, did not get the credits I bought. be careful ! do not use this company ! they just take your money

We were caught in a phishing scam and they did NOTHING to help us. Instead they blamed it on our computers having trojans etc. 598 SMSes were sent out by a phishing scam 4 minutes AFTER we changed our passwords - we heeded their advice. No refunds, no nothing. The guy who called me Shafiek | Service Desk Specialist
SA tel: +27 21 528 3420
UK tel: +44 345 301 6857

He definitely has some ego issues and he was yelling at me about how us being hacked is not their security issue. ALL our funds are being drained because of this. Calls me just to tell me that it's not their fault. Shouldn't you call WITH a solution? what is the point of a call ALL THE WAY FROM SOUTH AFRICA without a solution?

Stay away from them!!! Service not working, it is impossible to reach them by email

scam company, did not get the credits I bought and they don't refund my money. very bad customer service that does not answer my question but instead open a new ticket. I have already more than 10 tickets. I will never ever do business again with this company.

Terrible customer service/company, sitting for 2 days waiting to get the credits we bought, then asking them what happend, sorry sir, rejected, oh forget that, we will increase your amount of sms, i said thats not what i asked about, then later say oh so sorry, forget what the othes wrote, this can take some time, just wait... when ask again what happends, sorry sir, its rejected... BS from one end to another, card is personel card, daily use, its simply just not good enoigh, around 3 weeks got told to get money back? robbery in cleare daylight.

people, stay away from this, there are other companis out there who actually do as they say, this is by far the worst customer service i have ever been in contact with, and trust me, i have been around.

I have Simplybook me booking website, the website are joint with bulk sms, so I wrote a email to ask if bulk can help me to join this services to my website, the answer was a video, didn’t say anything no helping, then I bought 20000 credits, ask then how to link to my website, the answer is they don’t provide any technical services,I have to hire a technician to do the job, so I ask for refund because I don’t know where to looking for the technician, so I called bulk to ask about the refund, the technician said he can help me,

ONLY 2 STEP to done the job and they were asking me to HIRE someone......

after a few days happy using this services, my 20000 credit is gone, only around 50SMS have been sent, so I called bulk again,

the technical lady were YELLING on me saying because I apply for refund so they toke off the credits, While she yelling I want to tell her that your company helped me to solve the problems why still going with refund?she didn’t WANT TO hear from me but want me to surrender as a criminal then I can get to use this service, I can still fill the anger right now 12 hours after the call.

because my website only have 4 options to join the SMS service, so I still have to deal with this beautiful services