SimpleTexting Reviews 412

The service is incredibly simple and easy to use. It serves all of its purposes and more. More importantly than that, this might be the greatest form of customer service that I have ever experienced.... See more

I had a complicated situation about changing our account to tax exempt status, and I was amazed at the responsiveness of the support people. Two people helped, and within six hours it was all done. (A... See more

Gab was very helpful; I created a text campaign last week with 222 folks and I had feedback from about 10 of them and I wanted to send it out again and I needed to know the best way to remove the folk... See more

I’m very impressed with the excellent customer service provided by the team at SimpleTexting—prompt, efficient, knowledgeable, and friendly. This is my first time using the platform for a project. Sin... See more

My experience was wonderful with the SimpleTexting "help team". They respond quickly, follow up the discussion with a comprehensive email, and make sure you've received the answers you needed. The pa... See more

They were able to help me within minutes of me reaching out and helped me resolve the issue I was having while also being very kind.

Waaay easier to get verified to use a number than Twilio. Verification still took a couple of days but support is super responsive and helpful in guiding you through the process.

Cza is beyond helpful and polite! Honestly, she has made this experience so much better. I was getting so frustrated and she stepped in and help so well!

Members of our nonprofit staff were using their personal cellphones to field hundreds of follow-up questions from our clients. Enter SimpleTexting. Not only do we not have to cross a personal boundary... See more

Excellent customer service! The team at SimpleTexting has been incredibly helpful and responsive. Their agents not only address concerns quickly but also follow up to make sure everything is resolved.... See more

Overall, I am happy with the service as it allows consumers to reach out if they have questions. However, the biggest change I would suggest is allowing more characters when texting a response. Most b... See more

Be well informed. There is very limited message count carry-over in a monthly plan, so don't buy 10,000 message credits unless you are using them that month! This is not clear until too late. Al... See more

For our small business looking to share quick reminders re: events and updates about severe weather with our employees, Simple Texting fits the bill perfectly. Our big boxes we wanted checked were cl... See more

It would be very helpful if there were separate inboxes for the incoming texts. I know I can sort by sender but that doesn't always seem accurate for whatever reason. Otherwise, it is very easy to... See more

We use ST for our seasonal business so we step away in the off season. When we come back there often is a new need or we forget something and the ST team is always quick to answer with accurate and co... See more

Gab Ferrer was very kind and attentive, and they worked very quickly to resolve my issue. They also made sure to address any other concerns I had. Truly the best experience I've had using a chat featu... See more

SimpleTexting is the BEST SMS app I've used so far. Tried 5-6 other sms app before landing on SimpleTexting. This one has the BEST integration with a phone app. This keeps you on top of everything. Lo... See more

The customer support is truly next level! Very quick and patient staff with detailed explanation of the software, ethical guidelines, and clear instructions. Setting up the software does take t... See more

Using Simple Texting to reach my clients is the best and most productive tool in my marketing toolbox. And it's the customer support team that makes this relationship so special. CZA did an amazing jo... See more

I find the program easy enough to use for the needs of our organization. I can create text to go out immediately or schedule them to go out later with ease. I appreciate the ability to create as many... See more

So far, so good. Lots of outreach for support from human beings and bots. I did try texted.ly first, and their customer support was ineffective, and I grew frustrated. Simple Texting was a refreshing... See more

It's great for keeping relationships going and being able to offer our customers with a texting option to receive photos or send sending quotes. I really like the note section. For internal notes or c... See more

She was very knowledgeable and patient. She was willing to think outside the box and create solutions. She also made herself available to me when I had urgent needs for information. I was not about to... See more

This has performed exactly like I needed it to, allowing me to scale up daily contact in my online coaching business without going crazy! Customer service has been prompt and helpful every time I need... See more

It is easy to use and has aided in making my job a little easier. Easy way to contact customers to set up delivery times.

No "Recurring" Text?? I can't believe in the year 2020 there is an APP that does not allow "Recurring" Text Messages. If I want to send a reminder text out every week at the same time, I have to cre... See more

I was reviewing your features and had questions. I was contacted by CSR Teddy G. He not only answered my all my question, he was patient, courteous at all times, diligent and knowlegeable. Bottomline... See more

Simple text helped my business to communicate more efficiently with my customers, 90% of my customers reading the text Vs. email only 30% and the only reason I'm giving 4 start because 5% of my good c... See more

Wish there a way to tell if u have a landline or cell phone before texting. Customer service chat response should be 10 mins or less. Love how automatic the service is. Love accessibility via the a... See more

We’ve been using Simple Text for 5 years. It has been an effective communication platform and has met the needs of our organization. Support is via email but, they are responsive and helpful.

They were so helpful and walked me through every step of getting my account set up and linked with Zapier for automated texting!

We use Simple Texting with our nonprofit organization and have found it very easy to use and affordable. We get a good response to the texts that we send out for events that we are hosting.

works well, wish i could respond through my desk top since they do show up in my email would be helpful if there was a notification that a text has been received on my phone

I really enjoy using SimpleText, I am in sales and this is a great tool to use with clients who prefer texting as their way of communicating. It is also very helpful when sending out mass messages and... See more

Connecting to a customer support specialist was simple. John B. was quick to respond and quick to fix my issue. Quick customer service is always a plus for me!

Gab was Gold!!!! He went above and beyond to help me understand how to move forward. He sent me template ideas and then even agreed to email everything to me. I really appreciated his help so much.

Really great service, seamless hand-off from bot to human when you need some assistance

The product was easy to setup and understand. I hosted a webinar today and used SimpleTexting to manage my campaigns and it really helped with streamlining the entire process.

Fantastic! Great customer support and very quick turnaround time to get started.

The platform is easy to use and I was able to get all my questions answered immediately by the support staff team just by messaging them!

Always there to help with the many questions I seem to come up with, great tool and even better support team!

Jale took the time to show me that our receipts are in the same area that we send out our messages.

A lot easier than what we used to use. Only issue is some people are not getting the attachments.

We use Simple Texting for my job everyday. The service works great and the Support Team is amazing!

Easy to use program, Great customer service. Fair Price. Thank you SimpleTexting

The customer service is incredible. Surpassed my hopes for this first time experience.

It works well, we sometimes have issues sending images or attachments. Billing would be nice if you could send it to a different email than the main person. Like AP! I've posed that concern/improvemen... See more

The interface is easy to use, not complex. Few things can be fixed to make it more easire- when we type a message that is copied from anywhere and then add a texting number- our text message copied g... See more

Gab was extremely helpful and understanding in resolving my billing issues and other concerns. I’ve been dealing with ongoing health issues and multiple hospital stays over the past few months, and I... See more