BudgetAir.it Reviews 5,169

Quick, clear, and cheap. Everything ok

pésimo never enabled us to check in online and made us pay 48 euros the same amount as the flight and to return me changed the flight without notice, I do not recommend

I am writing this review to warn other travelers about the unacceptable service I received from BudgetAir.
THE SITUATION:
On October 5, 2025, at 9:42 PM, I made a booking on BudgetAir for a London-Paris flight (€629.46). Within 30 minutes, I realized I had selected the wrong flight time and immediately contacted their customer service chat.
WHAT THEIR AGENT PROMISED IN WRITING:
Agent Ananda Rajan confirmed the following in writing (I have screenshots):

The tickets were NOT yet issued
I could cancel with only €60 service fee
At 10:09 PM, when I asked: "So I will be refunded €629.46 minus 60 euros. Is that correct?" - The agent replied: "Yes, you are right."
At 10:09 PM: Confirmation that cancellation was processed

WHAT ACTUALLY HAPPENED:
Based on this written confirmation, I immediately booked the correct flight on another website.
Then at 10:14 PM (just 5 minutes later), I received a contradictory email claiming the booking was "out of the void window" and subject to airline policy.
When I contacted customer service again (agent Sabahat Sania), I was told:

The tickets had been "issued" (FALSE - I never received any tickets)
The refund would now be €0.00
Total cancellation cost would be €118 instead of €60

THE PROBLEM:
Because of their agent's written confirmation, I made another booking elsewhere. Now I'm stuck with:

Two flight bookings
No refund despite written promises
Contradictory information from different agents
Complete dismissal of their own agent's commitments

WHY THIS IS UNACCEPTABLE:

Misleading information: Their agent gave me explicit written confirmation that was completely false
No accountability: They refuse to honor their own agent's commitments
Financial loss: I'm now out of pocket for two flights because I trusted their information
Poor customer service: Instead of fixing their mistake, they hide behind "airline policy"

THE TIMELINE:

9:42 PM: Booking made
9:48 PM: Contacted support
10:09 PM: Written confirmation of €60 cancellation fee
10:14 PM: Made new booking based on their confirmation
10:14 PM: Received contradictory email
11:13 PM: Told refund would be €0.00

Total time between booking and cancellation request: 32 MINUTES
MY DEMANDS:
I expect BudgetAir to honor their agent's written commitment:

Either refund me €569.46 (€629.46 - €60 as promised)
Or provide a voucher for €629.46 valid for 24 months

EVIDENCE:
I have complete screenshots of all chat conversations showing:

Agent Ananda Rajan's written confirmation
The contradictory responses from agent Sabahat Sania
Timestamps proving the 32-minute timeline

LEGAL ACTION:
If this is not resolved, I will:

File a complaint with EU consumer protection authorities
Initiate a chargeback with my bank
Report to aviation regulatory bodies
Contact consumer protection organizations

WARNING TO OTHER TRAVELERS:

Don't trust verbal or written confirmations from their agents
Take screenshots of EVERYTHING
Be prepared for contradictory information
They may not honor their own commitments
Budget airlines like this can cost you MORE than traditional carriers when things go wrong

This is not just poor customer service - this is misleading business practice. A company representative's written confirmation should be binding. The fact that they refuse to honor it shows a complete lack of integrity.
UPDATE WILL FOLLOW depending on how they resolve this situation.
Would I recommend BudgetAir? Absolutely NOT. Save yourself the stress and book directly with airlines or use reputable travel agencies that stand behind their commitments.

I booked my flight from karachi to Larnaca with my family. They did two big blenders
1- they gave me luggage for half journey (fantastic). I have luggage karachi to Kuwait but nothing from kuwait to onward
2- they did two different bookings instead of connecting flight. In this case, the airport authorities can make problem and can ask for visa of kuwait.

I have not received my actual boarding pass and the booking number doesn’t work on the eurowings website will never use budget air again worst

Good prices and good service

1st time with your establishment turned out to be a great experience.

Booking was easy, fast and unambiguous.

In order to alter a booking directly with the airline you need to confirm your booking details with said airline. Unfortunately, BudgetAir change those details when they put the flight through then proceed to let you know they cannot give you those details for security reasons. Their agents are like talking to a goddamn robot. At this rate you probably get more from the bot. i dont know how to access my flight just to add some luggage because they dont share the most important info. Try and go directly if you can to save from the hassle.

I sent my problem to you after payment and the reservation was not confirmed and there is no response from you and no interest or solution to the problem and travel after less than 12 hours and there is no number to contact me I cannot deal with you again Bad site

Hi

I have reported my request of changing the date, 5 minutes after making the booking, I have been flying all over the world for most part of my life and usually all airlines allow 24h grace period for you to amend any mistake.

Ryanair does that, British airlines do that, Easyjet do that and I could go on.

After speaking with 3 or 4 different people I was able to get a quote, this wait is not clearly justified by anything, as I could have easily gotten the same answer yesterday, from the first person I talked to.

Instead, I had to wait a whole day '24H' before getting a quote that everyone must have been able to give me in the spot, if you look at all chats I had, I asked for a quote the very first time and I didn't get one.

This dynamic made me think that you guys are only trying to get as much money as you can from the poor people paying any crazy fee you may ask.

I can't tell you how disappointed we are in your service and the way this was dealt with, if we were in a more dangerous and life-threatening situation we would have gone already.

The mistake was mine I accept that, but humanity should come in handy in this occasions.

Thanks a lot for nothing, I will not recommend your platform to anyone I know and make sure I will review on every platform or social I belong to.
You should feel ashamed of yourself as a service, extremely disappointed.

But not to worry, you have our money now so I am sure we are no concern of yours.

Ottimo servizio

Good price rubbish service,
Website booking ref: BIT-5345205
Not able to do my checking online, they should have advise costumers about it. Try to avoid them in future booking.

Best price on the market. You can not find elsewhere with better offer through all other sites. Booked, paid and receive the e-ticket immediately after 5’. Highly recommended.

very bad service , i asked for a quote to change my flygth , there no real customer service , thet ask you to wait 24 hours, i'm waiting 5 tdayes already and my flyght is in 2 days. One day before flight they answer me is wasn’t possible to change after i waiting to get a quote for it for 6 days and they asked me what day I would love to fly . I lost a possibility to buy new ticket 6 days ago that price was cheaper

I'm still waiting for a response to the complaint I sent via email yesterday for my flight reservation (flight from Bodo to Tromso):
the number of bags included in the price during the reservation process was not respected, in the end, in the e-ticket.
Hoping the issue described in this email will be solved soon.

Honest price, and really quickly travel pass delivered by email

I bought my flight 3 days ago and I didn't receive my flight tickets on my email! Please send me the flight tickets ASAP. I also send you an email regarding this situation. My code is BIT-5281957.

After this I hope I can change my evaluation for a 5 starts service.