The British Hamper Company Reviews 327

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the ease of use of the website, clear instructions, and straightforward payment process. Consumers appreciate the prompt confirmation and speedy delivery, often noting that orders arrive the next day. People are particularly impressed with the robust and stable packaging, ensuring that items arrive in perfect condition. The quality of the products is another recurring theme, with reviewers frequently mentioning the wide range of high-quality items available. Consumers value the excellent customer service, noting the helpful and understanding staff who are quick to resolve any issues. The company's attention to detail, efficient tracking, and ability to handle complex scheduling needs are also highly appreciated.

Based on these reviews

Rated 5 out of 5 stars

The BHC is my choice for that special treat for family or friends. All recipients have so far been delighted, I havent heard one negative comment, as I do ask.

Rated 5 out of 5 stars

we purchased the chocolate hamper for our homesick daughter. She was delighted with it and everything was in perfect condition, no mean feat when the tempreture was in the high 90,s. the whole proc... See more

Rated 5 out of 5 stars

Excellent! A hamper to my family in the Netherlands was delivered in under 24 hours They were delighted with the quality of the food. Highly recommend The British Hamper Company

Rated 5 out of 5 stars

I ordered a hamper which from the vast variety seemed to fit the bill for me, it was a family hamper with a few items which young children could also partake of, but not actually chocolate or sweet... See more

Rated 5 out of 5 stars

We've used The British Hamper Company a few times now to send thank you for booking gift hampers to our clients and each time they've been well received. The quality of product is 5 star and the va... See more

Company replied

Rated 4 out of 5 stars

The inclusion of shipping costs from the start is very helpful, especially for international delivery. The products are well chosen and (the recipients tell me) good quality. The only thing was that t... See more

Company replied

Rated 5 out of 5 stars

I love The British Hamper Company. I am able to send fantastic gifts to my friends in Switzerland and know that they will be delivered on time and that all the customs hassle is dealt with. Personall... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be more impressed with the British hamper company. From start to finish, the experience was seamless, thoughtful, and truly delightful. The packaging was elegant and secure, showing genu... See more

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Rated 5 out of 5 stars

I bought a hamper as a gift to be sent to the Netherlands. I was surprised by quite how quick the hamper was delivered and with excellent communication throughout. Honestly easier and less stressful t... See more

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Rated 5 out of 5 stars

Great selection of hampers. Made to suit all tastes, and occasions. Have used British Hampers several times now, and have always had really good feedback from the recipients. Wouldn't mind one m... See more

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Rated 5 out of 5 stars

I ordered the Gourmet Collection and used the Gift by Text Facility to send as a Get Well gift to a relative in Australia. It arrived on their chosen date, beautifully well packaged and brought the j... See more

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Rated 5 out of 5 stars

The amount of choice was brilliant but not too much, the ordering process was easy and very well laid out making the whole process enjoyable. The actual product, which was a gift, arrived efficientl... See more

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Rated 5 out of 5 stars

5* Hampers! Wide range of high quality products to choose from including savoury snacks, teas, chocolates, wine and more! Excellent customer services, for every order we have been emailed to say our... See more

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Rated 5 out of 5 stars

Excellent choice & service. Cannot fault this company, they do exactly as they say they will with no hidden costs. Highly recommended.

Rated 5 out of 5 stars

THANKYOU. The choice of hamper products that are British, were much appreciated to be able to be sent and delivered as a gift to someone in Australia.Foods and drinks unable to be purchased there, and... See more

Company replied

Rated 5 out of 5 stars

This was the first time (2024) that I had bought a Christmas hamper from this company, having used other companies previously. I will only buy hampers from The British Hamper Company going forw... See more

Company replied

Rated 5 out of 5 stars

Just used this company to send a Christmas hamper to France. The website is very easy to use, clear, precise instructions. Payment also very easy using my debit card. Immediate confirmation and delive... See more

Rated 5 out of 5 stars

Straight forward ordering. Very accommodating, as I had to change the delivery day, the week it was to be delivered. I was very grateful that they did that. The cream tea hamper went down well. Espec... See more

Company replied

Rated 5 out of 5 stars

Can’t stress enough how helpful and understanding this company is. Sometimes things don’t go to plan, but being able to deal with compassionate human beings makes this company stand out. Would recomme... See more

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Rated 5 out of 5 stars

I have both received a package from the British Hamper and gave one to my parents as well. Shipping from the UK was lighting fast and easy to track, the variety of foods is very good, and everything w... See more

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Rated 5 out of 5 stars

I ordered a custom hamper for my Mother-in-law and she enjoyed it very much. I focused on some little treats to enjoy with an evening glass of wine. They arrived very well packaged (the box is both at... See more

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Rated 5 out of 5 stars

We made this a new tradition last year, a hamper ! and we were so pleased with all the products, and the way everything was perfectly wrapped and nestled together in a beautiful box ..it was a last mi... See more

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Rated 5 out of 5 stars

First class company. I was amazed how quickly the hamper got to my Family in the Netherlands and it all arrived in perfect condition. Much better value than some of the more well known London departme... See more

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Rated 5 out of 5 stars

Have used this company twice to buy food/drink hampers as care package gifts for colleagues suffering bereavements. Ordered for both UK and Switzerland delivery and was pleased with the fast service a... See more

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Rated 5 out of 5 stars

Excellent customer Care, my hamper was tracked with updates from British hamper company and delivered with care. My daughter was extremely happy with all the products. This is the second time we hav... See more

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Rated 5 out of 5 stars

Fabulous. I needed to buy a lovely gift for a work colleague but didn’t have their address, only their mobile number. I was able to choose a hamper & then use gift by text option. Beautiful hamper rec... See more

Company replied

Rated 5 out of 5 stars

I have been so impressed with the service and the quality of products. The 'Gift by Text' service is loved by our Sales Team, and the tracking of hampers via email is also very efficient and thorough.... See more

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Rated 5 out of 5 stars

I am from Australia and wanted a gift for a friend in London. Not being sure of the exact address, Lorraine couldnt have been more helpful getting the details of the address, tactfully speaking to the... See more

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Rated 5 out of 5 stars

Great service from day one. I’ve used many companies for Christmas hampers for family and friends in the USA over the last 10 years but The British Hamper Company is right up there. Cost efficient gre... See more

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Rated 5 out of 5 stars

It was wonderful to here my daughter-in-law thank me for the British Hamper. We always enjoyed having English tea & deserts. It bought back beautiful memories of our teas together. Mary Uribes

Company replied

Rated 5 out of 5 stars

We have used BHC on many occasions now for our special need that involves shipping bespoke hampers to the USA and fully compliant with the US regulations. Their products are always incredibly w... See more

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Rated 5 out of 5 stars

I have been using The British Hamper Company for 8 years now and they have been fantastic. I send hampers to New Zealand 4 times a year and any problems of which I’ve only had 2 they sort out and rect... See more

Company replied

Rated 5 out of 5 stars

Fantastic, quick delivery, great quality products. I've both been gifted a hamper and gifted one to someone else, and the experience was great. Really impressed with how they deliver easily both in th... See more

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Rated 5 out of 5 stars

Easter Hamper sent to our family in Japan - they were delighted with the quality & the beautiful presentation of their hamper. Outstanding customer service, with updates on progress to delivery.... See more

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Rated 5 out of 5 stars

Excellent customer service. Wonderful hamper sent all the way to Australia for my sister. She loved it and was so excited to see the British goodies. It arrived quickly and I was really impressed with... See more

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Rated 5 out of 5 stars

This was the first time I had used your company. The ordering process was very straightforward and stress free and I was able to leave a message for the recipient. The hamper was delivered on time on... See more

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Rated 5 out of 5 stars

I have ordered several hampers over the years for my daughter in Canada as I find it a lot simpler than assembling a hamper myself and paying the extortionate postage. I always get good feedback re.... See more

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Rated 5 out of 5 stars

I ordered a gift for someone in Switzerland. I live in the US. The gift was delivered on time, it was easy to order, and the recipient loved it! I would highly recommend, especially if going oversea... See more

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Rated 5 out of 5 stars

I love this company. Whenever I have sent a Hamper the recipient is so overjoyed with the contents. The packaging is brilliant too.

Company replied

Rated 5 out of 5 stars

My wife and I have used this company to send gifts to our son in the USA on two occasions and this year we sent a birthday hamper. As always, the hamper was well packed and arrived on time and the qu... See more

Company replied

Rated 4 out of 5 stars

Terrific company..prompt shipment and someone is there to correct any mishaps. I've used them many times and they never let me down.

Company replied

Rated 5 out of 5 stars

I ordered the hamper for a family member who lives in the USA and she was delighted with it .What I thought was amazing was the speed of delivery. I placed the order on the 18 sept UK time and it wa... See more

Rated 5 out of 5 stars

Ordered from South Africa for relatives in the UK: arrived on the scheduled date (a birthday), and generated a storm of photos and thanks on WhatsApp. A great success!

Rated 4 out of 5 stars

Delivered fast. The cheese sticks and chutney were good. The nuts were good too. Enjoyed the dark chocolate. Unfortunately the sea salt crisps felt stale so that did downgrade the rating. Overall i... See more

Company replied

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Company details

  1. Gift Shop

Written by the company

Championing Britain's makers, bakers and growers. A family company, dedicated to creating unforgettable gifting experiences through the worldwide delivery of British artisan food and drink. This is Passion Through Flavour.


Contact info

4.9

Excellent

TrustScore 5 out of 5

327 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Care package for student in London

I purchased this for my daughter as she is studying in London for the year. To ship anything from the U.S would have been a hassle. So, I really like that this company was based in the UK. I easily ordered it online. She loved it and it was a nice surprise for her. Just in time for mid-terms. She really liked the variety of treats. I listed the wrong address and the company was really great about helping me change the address and getting it re-delivered the next day. Thank you!

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent

Excellent! A hamper to my family in the Netherlands was delivered in under 24 hours
They were delighted with the quality of the food.
Highly recommend The British Hamper Company

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Anyone for chocolate?

we purchased the chocolate hamper for our homesick daughter. She was delighted with it and everything was in perfect condition, no mean feat when the tempreture was in the high 90,s.
the whole process from selection to delivery was well thought out and easy to follow. Progress updates kept us informed of delivery.
highly recommended

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the hamper for a family…

I ordered the hamper for a family member who lives in the USA and she was delighted with it .What I thought was amazing was the speed of delivery. I placed the order on the 18 sept UK time and it was delivered to the USA the following day 19 Sept.
What wonderful service many thanks
Tim Rees

September 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautifully presented family boxed hamper

I ordered a hamper which from the vast variety seemed to fit the bill for me, it was a family hamper with a few items which young children could also partake of, but not actually chocolate or sweets. Popcorn, honeycomb, hot chocolate, biscuits and more.
Hamper came on correct day and was so well packaged, no possibility of it being damaged in transit, and the box itself was lovely and can be used as a sturdy storage box.
I am so impressed that I can see where my Christmas presents will come from this year, thank you.
C.B. Lytham St Annes

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Beyond expectations

Ordered from South Africa for relatives in the UK: arrived on the scheduled date (a birthday), and generated a storm of photos and thanks on WhatsApp. A great success!

September 15, 2025
Unprompted review
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Rated 5 out of 5 stars

I love this company

I love this company. Whenever I have sent a Hamper the recipient is so overjoyed with the contents. The packaging is brilliant too.

September 22, 2025
Unprompted review
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Reply from The British Hamper Company

Hello Elizabeth,

Thank you so much for your kind words! We’re thrilled to hear how much your recipients have enjoyed their hampers and that the packaging has impressed too.

We really appreciate your support.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

I love The British Hamper Company

I love The British Hamper Company. I am able to send fantastic gifts to my friends in Switzerland and know that they will be delivered on time and that all the customs hassle is dealt with.
Personally I don't send chocolate to Switzerland, I would like to be able to send a bottle of English wine.

September 17, 2025
Unprompted review
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Reply from The British Hamper Company

Hi,

Thank you so much for your lovely review! We’re delighted to hear how easy you’ve found sending gifts to Switzerland and that everything has arrived smoothly for your friends. It’s wonderful to know you can rely on us to handle the delivery and customs side, so you can just enjoy gifting.

Kind regards.

Lorraine
The British Hamper Company

We really appreciate your support and look forward to helping with many more gifts in the future.

Rated 4 out of 5 stars

Love the British hamper company...

Terrific company..prompt shipment and someone is there to correct any mishaps. I've used them many times and they never let me down.

September 11, 2025
Unprompted review
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Reply from The British Hamper Company

Hi,

Thank you so much for your lovely review!

We’re thrilled to hear you’ve trusted us many times and that we’ve never let you down. It’s great to know our team has been there to help whenever needed. We truly appreciate your support and can’t wait to help with your next gift!

Kind regards.

Lorraine
The British Hamper Company

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Rated 5 out of 5 stars

Totally Recommend

I ordered a gift for someone in Switzerland. I live in the US. The gift was delivered on time, it was easy to order, and the recipient loved it! I would highly recommend, especially if going overseas.

September 5, 2025
Unprompted review
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Reply from The British Hamper Company

Hi,

Thank you for your lovely feedback. We’re so pleased to hear the ordering process was straightforward and that your gift to Switzerland arrived on time and was well received.

It’s great to know we could help make sending a gift overseas easy, and we truly appreciate your recommendation.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

5 star service and hampers

We've used The British Hamper Company a few times now to send thank you for booking gift hampers to our clients and each time they've been well received.

The quality of product is 5 star and the variety of hampers is excellent. Also the hamper always arrives on time with regular updates as to the whereabouts of your delivery. We'll be using a lot more for future gifts and would not hesitate to recommend to others

September 2, 2025
Unprompted review
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Reply from The British Hamper Company

Hi Lee,

Thank you so much for your kind words and continued support.

We’re thrilled to hear your clients have enjoyed the hampers and that you’ve been happy with both the quality and the service. It’s wonderful to know the updates and timely deliveries have been reassuring too.

We really appreciate your recommendation and look forward to helping with many more gifts in the future.

Kind regards.

Lorraine
The British Hamper Company

Rated 4 out of 5 stars

Great for international gifts

The inclusion of shipping costs from the start is very helpful, especially for international delivery. The products are well chosen and (the recipients tell me) good quality. The only thing was that the forecast delivery day was wrong and the gift arrived several days early. This time, that was not too problematic, but could have been.

August 30, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi,

Thank you for your thoughtful feedback. We’re delighted to hear the products and presentation were appreciated, and that you found the inclusion of shipping costs helpful. We’re sorry that the gift arrived earlier than expected, international deliveries are scheduled to arrive by the forecast date, but on occasion, they can arrive sooner.

We really appreciate your comments.

Kind regards.

Lorraine
The British Hamper Company

Rated 4 out of 5 stars

Delivered fast. Good overall. Halal option.

Delivered fast.

The cheese sticks and chutney were good. The nuts were good too. Enjoyed the dark chocolate. Unfortunately the sea salt crisps felt stale so that did downgrade the rating. Overall it was good. I would suggest introducing bread sticks. These are items I dont know i will be able to find elsewhere but the price is high (perhaps due to quality + delivery). I highly appreciate that there is a halal option as a Muslim i know not all hampers are halal

August 20, 2025
Unprompted review
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Reply from The British Hamper Company

Hi Sumeya,

Thank you for your detailed feedback. We're so glad you enjoyed the cheese sticks, chutney, nuts, and chocolate, and we will pass your suggestion about bread sticks to our procurement team.

We're very sorry to hear the crisps were not up to standard and will look into this with our supplier to ensure it doesn’t happen again. We understand your point on pricing and are grateful you value the quality and delivery. It’s wonderful to hear that our halal option made a difference for you, we’ll continue working to improve our hampers while keeping them inclusive.

If every you wish to discuss a matter with us, please do not hesitate to email us.

KInd regards.

Lorraine
The British Hamper Company

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Rated 5 out of 5 stars

Another excellent experience.

My wife and I have used this company to send gifts to our son in the USA on two occasions and this year we sent a birthday hamper. As always, the hamper was well packed and arrived on time and the quality of the contents is high.
We were delighted again with the service provided.

August 17, 2025
Unprompted review
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Reply from The British Hamper Company

Hi Alan,

Thank you for choosing us again! We're so pleased the birthday hamper arrived on time and that you were happy with the quality. It’s always a joy to help make your son’s celebrations special.

We look forward to helping in the future!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Excellent delivery and excellent…

Excellent delivery and excellent product would recommend without reservation

August 11, 2025
Unprompted review
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Reply from The British Hamper Company

Hi Derek,

Thank you so much for your kind words! We're delighted to hear that you were happy with both the delivery and the product.

Your recommendation means a lot to us, and we look forward to helping you again in the future.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Hamper bought as a gift

Hamper bought as a gift. Arrived on time and we were kept updated as to where the driver was. The contents were well received. They said they were very good quality. I would use this company again

August 8, 2025
Unprompted review
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Reply from The British Hamper Company

Hi Carol,

Thank you for your lovely feedback! We’re so pleased your gift arrived on time, the updates were helpful, and the contents were so well received. It’s great to hear the quality impressed.

Kind regards.

Lorraine
The British Hamper Company

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