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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the application's user-friendly interface and well-organized content, which makes learning complex topics simple and enjoyable. Consumers highlight that the app breaks down information in a simple way, making it easier to learn. They also underline that the learning experience is divided into small sections, allowing them to constantly progress. Consumers express their satisfaction with the customer service, noting their promptness and helpfulness in resolving issues. Some consumers report issues with subscriptions and refunds, while others praise the company's quick response in providing refunds when needed. However, there are also some consumers who express concerns about billing issues and difficulties in canceling subscriptions.

Based on these reviews

Rated 4 out of 5 stars

I liked how Brilliant makes you think like a computer. Don't overthink the solution and just be the machine. By starting small, Brilliant builds on previous lessons. They're constantly encouraging you... See more

Rated 4 out of 5 stars

Tried out the free trial. Seems like an amazing app to learn from. I went through the coding bit and I did not know much about coding and the app explains it well, so that it is easily understandable.... See more

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Rated 4 out of 5 stars

Great alternative to high dopamine shorts. Also amazing support team.

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Rated 4 out of 5 stars

Really enjoyed this! Was fun, addicting, no pressure concept learning and make you think. The detailed description of the logic and reasoning was really insightful. Since you can do one to as many... See more

Rated 5 out of 5 stars

A great set of courses. Easy to follow buy informative and interesting illustrations. I went through the AI related ones, group theory, and data visibility. Also, in the one time I reached out... See more

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Rated 5 out of 5 stars

I am an older person who needs mental challenge on a regular basis. I found Brilliant just what the doctor ordered! I have been doing lessons off and on since January of 2025. The courses are very wel... See more

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Rated 5 out of 5 stars

Great Content Fun to use A bit expensive if you don't use it often, but the more you use it, the more value you get. Brilliant helped me wrap my mind around basic programing principles in a really... See more

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Rated 3 out of 5 stars

Title: Beware of Billing Issues! I want to share my experience with this app because it's important for others, particularly students, to be aware. I canceled my subscription, yet I was billed... See more

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Rated 5 out of 5 stars

Maria provided me with excellent customer service when I was having trouble accessing my Premium account. I appreciate her willingness to research my issue, continuously update me on what was happenin... See more

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Rated 5 out of 5 stars

I have been using Brilliant for few years now and I love the app. It is very engaging, subjects are explained in easy to understand and engaging, enjoyable way. Lessons are perfect length, with helpf... See more

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Rated 5 out of 5 stars

The app itself is well and truly brilliant. My daughter (10years old) uses it almost every day. Recently I come across little issues with logging. The customers representatives I was dealing with... See more

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Rated 5 out of 5 stars

I've used other educational and mental puzzle apps, but this one is excellent! It covers a wide variety of topics, from simple electric circuits to quantum physics, and uses a series of puzzles w... See more

Rated 3 out of 5 stars

I purchased a premium account for a few months. Since last week, I've had serious problems using it. There are constant issues with Premium accounts, such as inactive accounts, daily key exhaust... See more

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Rated 5 out of 5 stars

This app is really well designed. The learning is divided up into small bites, and you feel you are constantly making little steps forward--YET you go deep! That's a balance I often don't find in le... See more

Rated 5 out of 5 stars

Great app! Nice UI, good handling of an extensive amount of knowledge well categorized and in a smooth learning curve, makes from Brilliant the most enjoyable learning app I've ever use, and probably... See more

Rated 5 out of 5 stars

Brilliant is an amazing app for learning advanced math in a simple and engaging way. It helped me a lot in preparing for my exam, making complex concepts much easier to understand. On top of that, the... See more

Rated 5 out of 5 stars

I recently reached out to Brilliant’s support team for help with a refund — something their terms clearly don’t normally allow. To my surprise, they responded with real empathy and made a one-time e... See more

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Rated 5 out of 5 stars

I paid for my Annual Premium Plan, yet when I logged in I was on a Free Plan. HUH? Sandy helped me figure out that my Premium PLan was associated with a *different email* than the Google Play email wh... See more

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Rated 3 out of 5 stars

The app is poorly designed. Solutions are sometimes incorrect, or more than one answer is correct so it's difficult to choose the right one. Worst of all, the python course, which is why I bought Bril... See more

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Rated 5 out of 5 stars

I have a learning disability only in mathematics. I've tried many math books and videos, but I couldn't understand the root concepts of solving math. Most lessons would explain the "That's the way you... See more

Rated 5 out of 5 stars
Verified

I wanted to learn more about Neural Networks and LLMs so I signed up for a free trial. The course is great and makes the topic really approachable for people without any computer science/maths bac... See more

Rated 5 out of 5 stars

Defiantly worth the price for premium. Great for advanced maths learners. Even the free version is very good, you can do most of the courses but are only limited to 2 lessons per day (the paid version... See more

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Rated 5 out of 5 stars

The app's great, but I'm writing this to talk about customer service. I wanted to take the free trial and pay for one month over the Christmas period (I knew I wouldn't have time to use it afterwards,... See more

Rated 5 out of 5 stars

I started on the Foundational Algebra section so that I could my granddaughter with her math homework. There is so much I have forgotten and Brilliant makes learning and reviewing easy and fun. T... See more

Rated 5 out of 5 stars

I had a chance to try brilliant on a 30 day free trial and for what i learned on it (Computer science) it was pretty good. The courses i took were fun to do and gave a good explanation. Granted it i... See more

Rated 5 out of 5 stars

Makes learning fun and simple! My son used Brilliant for several months and loved the experience. He liked the progress tracking and the ability to start where he needs to. I had a great experience w... See more

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Rated 5 out of 5 stars

I tried the app and, even though I liked it, it turned out my son didn't need this at this time. I thought I canceled the subscription, but apparently did not. I contacted them and they immediately... See more

Rated 5 out of 5 stars

Great app and amazing customer service. The courses are perfect for getting back into school mindset, catching up on certain subjects, or expanding what you know. I use it on my lunch breaks or whenev... See more

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Rated 5 out of 5 stars

We used Brilliant as part of our homeschool curriculum last year and loved it. My son was able to easily navigate the lessons independently and learned a lot. Brilliant was very helpful when I acciden... See more

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Rated 5 out of 5 stars

Wonderfully engaging app! Really feel like you're learning with the easy to understand, bitesize interactive learning. I happily come back every day to complete a lesson. Learning doesn't feel like... See more

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Rated 5 out of 5 stars

I had been using this website for my home-educated son and he had loved it. He is now due to go to college and we no longer needed it. However, I forgot to cancel the subscription and the £84 payment... See more

Rated 5 out of 5 stars

I had accidently made multiple accounts and then lost access to the emails I had used to sign in to them, and Sandy was SO helpful in getting my account logins fixed, streamlined and got me back to... See more

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Rated 5 out of 5 stars

The app is wonderful; the customer service is amazing. It's very fun and engaging and there are a lot of topics to explore, especially in maths and computer science. I had an issue with some billing s... See more

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Rated 5 out of 5 stars

The app itself is fantastic and the team at Brilliant is always updating older modules to make sure that the content is understandable and intuitive. I am a researcher and regularly use mathematics in... See more

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Rated 5 out of 5 stars

The app is super useful and was recommended to me by my friend - Dev manager from Amazon. Special thanks to Customer Support team (Sandy, Maria, and Alice) for all the help with the invoice and supp... See more

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Rated 5 out of 5 stars

Brilliant is an amazing platform for extending one's knowledge about science and other topics. I learned about it through an add on the YouTube channel Branch Education. Thank You Brilliant for a gr... See more

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Rated 5 out of 5 stars

‏it's a very intuitive and fun way to learn with. and i feel like i'm getting smarter everyday in a fun way ‏that's rejovinating my mind. even took the premium after a few days ;)

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Rated 5 out of 5 stars

Brilliant were very responsive to a problem I had with payment and I am grateful. Also when i did use the trial the app was just great.

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Rated 5 out of 5 stars

When my annual subscription payment was returned due to insufficient funds, on Sept 11, 2025, I notified the company, advised them that I had corrected the problem, and they could resubmit the payment... See more

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Rated 4 out of 5 stars

I am always researching things for projects directly involving advanced software/math. I was hoping for a one stop shop however, the courses I quickly found in the first couple hours were not advanced... See more

Rated 4 out of 5 stars

The UI design is state-of-the-art; the exercises creative and challenging. What I like most is how well the exercises are organized and How easy it is to navigate around the app. I would give the app... See more

Rated 5 out of 5 stars

They really break it down into it's most simplified components and teach you from the ground up. The explanations and examples are insanely easy for anyone to understand. And even though they don't ha... See more

Rated 5 out of 5 stars

Long time back i registered but at the end never used this app/tool as learning interest have changed in the meantime (not the app's default!). As swapped phone, not remembered to even have an accoun... See more

Rated 5 out of 5 stars

I am learning a lot on this site, and will use it a lot more. Brilliant has an amazing framework, not to mention how they turn such complex fields into easy to learn courses. However, I wish there wer... See more

Rated 4 out of 5 stars

BEWARE!!! They will charge you without warning and won't budge an inch or help in any way to obtain a refund. There are a plethora of Reddit pages talking about their faulty business practices and u... See more

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Rated 5 out of 5 stars

It's great. As advertised, easy to use and friendly interface. Signed up for a year subscription, ended up using it for a few months, then couldnt keep up because of work. When yearly subscription got... See more

Rated 5 out of 5 stars

I I accidentally paid for the yearly plan and it was immediately charged my account. I emailed them with my concern to switch it to the monthly plan and they immediately contacted me back and let me k... See more

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Rated 5 out of 5 stars

I love this app. Is teaching me the things that I've always wanted to learn, but it's breaking it down in a very simple way. Previously, the complexity of most material around topics like computer, s... See more

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Company details

  1. Educational Institution
  2. Association or Organization

About Brilliant.org

Written by the company

Learn to think

Brilliant.org helps you build quantitative skills in math, science, and computer science with fun and challenging interactive explorations. By teaching concepts in this visual and interactive way, our courses show you that these subjects are – at their core – a way of thinking. All of these courses are crafted by award-winning teachers, researchers, and professionals from MIT, Caltech, Duke, Microsoft, Google, and more, with the principles of curiosity, freedom to fail, and active learning in mind.

If you'd like to learn more, or if you need any help, these pages are a few good places to start!

Brilliant.org
About Brilliant
Help Pages

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

DISGRACEFUL - TERRIBLE CUSTOMER SERVICE

My son recently tried out your Brilliant platform and accidentally signed up for an annual subscription after the 7 day free trial which I cancelled the day before it was due to start on the 1st October. The funds were taken on the 1st and since then, I have been trying to get in touch regarding a refund but have only received automated responses to date, which is extremely frustrating. This lack of human intervention and empathy is not a good brand experience.
This is the last communication form yesterday I received, again 5 emails later and total denial about the situation and the consumer request. I have read the T&C's and they can refund, they just choose not to. DISGRACEFUL given the genuine mistake here.

"Hi Tracy,

Thanks for reaching out. Unfortunately, as outlined in our Terms of Use, all payments are nonrefundable.

That said, I’ve confirmed that your subscription has been cancelled so you won’t be charged again. You'll also still have access to premium benefits through the remainder of your current term- September 30, 2026. If you’d like to turn renewal back on or view your subscription settings, you can do that here.

Best,
Brilliant Support
Maria

October 1, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Thanks for your feedback. We review every support request carefully to ensure each case receives appropriate attention. Our team has looked into your situation and reached out directly to discuss the details and next steps. Thanks for giving Brilliant a try!

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Rated 1 out of 5 stars

Lessons too easy

Lessons too easy, begs me to buy Premium which I don't want.

October 9, 2025
Unprompted review
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Reply from Brilliant.org

Thanks for the feedback! Feel free to reach out to support@brilliant.org if you have more specific feedback or would like recommendations for other lessons that may be a bit more challenging.

Rated 1 out of 5 stars

I did the free trial and got wacked…

I did the free trial and got wacked with a $180 fee on my credit card without being notified that I was going to be charged. When I saw it and challenged the fee they refused to refund my money - forcing me to keep a 1 year membership to something I did not express consent for. The company prey's on you forgetting that you trial has expired - even though its clear I have not used it at all - they refused to refund even a portion of my 1 year membership fee. The trial ended a few days ago, they billed me earlier this week - I acted right away and the refuse to refund.

October 7, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Hi Lynn, sorry you felt our terms were unclear. As outlined when signing up for the trial + entering your payment details, free trials convert to annual subscriptions if not canceled before the end of the trial, and it looks like your trial-ending reminder was sent on Sept 26 as expected.

It does look like you were able to reach a resolution with our support team, but please feel free to reach back out if there's anything further our team can do for you.

Rated 5 out of 5 stars

Great Content

Great Content
Fun to use
A bit expensive if you don't use it often, but the more you use it, the more value you get. Brilliant helped me wrap my mind around basic programing principles in a really fun and intuitive way.

October 6, 2024
Unprompted review
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Reply from Brilliant.org

Thanks for the review! Wrapping your mind around principles in a fun + intuitive way is exactly what we're going for 🙌

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Rated 5 out of 5 stars

A great experience

A great set of courses. Easy to follow buy informative and interesting illustrations. I went through the AI related ones, group theory, and data visibility.

Also, in the one time I reached out to support, they got back quickly, very much appreciated.

October 6, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Thanks for the review, glad we were able to help + you're enjoying the app!

Rated 1 out of 5 stars

Be wary of trying this out

Be wary of trying this out. No notification of end of trial. Just annual fee charged without any notification, even if you cancel at renewal time. As stated by others, customer service response is basically tough luck, we don't do refunds.

October 6, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Hey, sorry you had an unpleasant experience. We do send reminders to all users a few days before a charge occurs, so if you think something's gone wrong, feel free to reach back out to support@brilliant.org and our team will take another look.

Rated 1 out of 5 stars

AVOID (link unavailable) LIKE THE…

AVOID (link unavailable) LIKE THE PLAGUE!

I was shocked to discover that (link unavailable) had taken over £100 from my account WITHOUT MY KNOWLEDGE OR CONSENT! When I contacted customer service, they showed ZERO interest in resolving the issue or providing a refund. Their response? A blunt "We refuse refunds."

Do not trust these scammers! They'll take your money and run. I've tried to get help, but their customer service is nonexistent. Be cautious, folks!

UPDATE: If you're considering signing up, BEWARE of the hidden charges!

October 3, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Hey Paul, sorry you've had an unpleasant experience and felt there were hidden charges. As you point out, out terms do not allow for refunds—our subscription terms are outlined at checkout or when signing up for a trial, and we send reminders before users are charged, but feel free to reach back out to support@brilliant.org and our team will take another look at your specific situation.

Rated 5 out of 5 stars

Excellent customer service for this fun learning app

Maria provided me with excellent customer service when I was having trouble accessing my Premium account. I appreciate her willingness to research my issue, continuously update me on what was happening with the process, and then helping me resolve my issue. I'm learning so much through the app and I feel like I'm better able to understand basic coding principles.

October 3, 2025
Unprompted review
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Reply from Brilliant.org

So glad Maria was able to help you out. Thanks for the kind words, and so glad to hear you're benefiting so much from the app!

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Rated 4 out of 5 stars

Great alternative to short

Great alternative to high dopamine shorts. Also amazing support team.

October 3, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Thanks for the kind words! (We also think our support team is amazing 🤩)

Rated 1 out of 5 stars

Avoid any contract with this company

It’s really frustrating to deal with companies that use hidden subscription models and charge you without sending any advance notification. They’re quick to spam you with reminders about not using the app, but when it comes to alerting you about upcoming charges, they stay silent. On top of that, when you contact them, they don’t try to resolve the issue—instead, they just give excuses about their services.

This doesn’t feel like the kind of company you’d want to deal with.

September 29, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Hey Castor, sorry you were frustrated with your experience. Respectfully going to push back on your point about us staying silent when it comes to renewals—we alert all users of upcoming charges, and as our agent pointed out to you, a renewal reminder was emailed to you on Aug 21.

That said, if you think there's something we've missed, feel free to reach back out to support@brilliant.org and our team will take another look.

Rated 1 out of 5 stars

Refund Denied Even After Quick Cancellation

On 12 September 2025, Brilliant.org charged my account for a subscription. I contacted their support very quickly to cancel, but only received a reply on 16 September, stating that payments are non-refundable.

Since I requested cancellation almost immediately and haven’t used the service, I believe a refund should have been issued. I hope Brilliant.org reviews such cases more fairly in the future and improves their refund process for customers who cancel promptly.

September 16, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Hey Kaif, sorry you had an unpleasant experience. It's definitely not our practice to take four days to respond to user issues, but I'm not able to find your information with just a first name alone—could you follow back up on the email thread you reached out on previously so our team can take another look?

Rated 5 out of 5 stars

BRILLIANT is Brilliant!

I am an older person who needs mental challenge on a regular basis. I found Brilliant just what the doctor ordered! I have been doing lessons off and on since January of 2025. The courses are very well laid out, fun to do, and just enough of a mental challenge to lee[ you interested. There is a great range of subjects and, although you are not getting academic credit for them, you are learning lots while, at the same time, having a lot of fun! I love brilliant!

September 29, 2025
Unprompted review
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Reply from Brilliant.org

Thanks so much for the kind words! Love hearing that we're having such a positive effect 🤩

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Rated 2 out of 5 stars

Good but shady!

The app is ok. Courses range from great to not so great. However, I was billed for a year worth of premium subscription when the free trial went out. This is not something I signed up for. Usually in instances like this one would be billed for a month, not a year! I tried to explain my situation to customer support, how I need the money they charged, but to no avail. Is this how Brilliant makes money I wonder.

September 26, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Hey Jonas, sorry you felt the terms were unclear. Free trials do convert to annual subscriptions, as outlined when you sign up for a trial. We also send reminder emails so users aren't caught offguard. That said, if you think we missed something here, feel free to reach back out to support@brilliant.org and the team will take another look at your situation.

Rated 1 out of 5 stars

No refund and artificial internal rules to make more money

This company will make sure to take your money, and leave you dissatisfied.
I made it very clear that I did not wish to keep the account, and although they agreed to cancel it, the cancellation will not take effect until after a full year has passed. The customer service keeps on refering to internal policy about no refunds! "Our Terms of Use don’t allow for refunds outside of specific cases.”
This is simply a way of externalixing responsibility to a set of 'universal rules' - But which the company has established. Furthermore in their app they have translated the content to danish, which means, that they are referring to a european market including the Danish market, which means that the European and Danish rules about a 14 day return policy applies, unless i explicitly gave my "explicit prior consent".

Polite communication cannot outweigh what is ultimately a horrible way to treat their customers
(Based on recent mail exchanges with customer service)

September 26, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Hey Alexander, sorry to hear you remain unhappy here—referring you to our previous response:

You're right that we do strive to be polite to all customers, even when sharing information that may be disappointing. If you think there's something we've overlooked, feel free to circle back to support@brilliant.org and our team will take another look.

As a reminder, users who sign up for our trial agree to those terms give their explicit consent at that point, which includes the subscription rolling into an annual subscription should the user not cancel beforehand.

Rated 1 out of 5 stars

Do NOT use

Do NOT use. The company is deceptive from head to toe. Their content, their trials, support, advertisement, representatives, etc.
Do NOT sign up for a free trial. They WILL steal your money, claim no fault, deny any attempts to resolve with automated messages or rude representatives, and pretend the complaint does not exist.

0/10, would not and will not ever recommend. It's a wonder they're still in business.

September 25, 2025
Unprompted review
Brilliant.org logo

Reply from Brilliant.org

Hey Ao Nol, sorry you had an unpleasant experience. We of course disagree with many of the claims you've made, but if there's something specific you'd like us to take another look into, feel free to reach out to support@brilliant.org and our team will do their best to address your concerns.

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