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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have expressed significant dissatisfaction with various aspects of the platform. Many people report issues with refunds, highlighting that they are often difficult to obtain. Consumers also report difficulties in contacting customer support, describing it as unhelpful and unresponsive. Furthermore, reviewers express negative sentiment regarding the customer service provided. Some people mention problems related to the location, without specifying the details. The quality of the courses is a point of contention, with opinions varying significantly among reviewers.

Based on these reviews

Rated 2 out of 5 stars

It’s a great choice for learning online , IF everything is fine BUT if there is a need to contact technical support, here is the PROBLEM, my case is that I didn’t get the course I paid for. And when... See more

Rated 2 out of 5 stars

The courses are affordable due to never ending discounts and sales. However once purchased, good luck watching them online interruption free. I could not stream any courses at speeds greater than 80KB... See more

Rated 2 out of 5 stars

Used to be great, but now I have to log in daily. It's so annoying. The passwordless login is crap and needs binning. I'm so sick of having to get a code from email and input it. My browser stores my... See more

Rated 2 out of 5 stars

I’m new to Udemy and still learning the ropes. I’ve noticed that guidance and feedback can be limited, and most responses feel automated. I hope Udemy continues to support its instructors, who are at... See more

Rated 1 out of 5 stars

i used to like this company, now every single time i change a course or click away it sends me a new passcode to my email address EVERY SINGLE TIME. ITS SO ANNOYING TAKES ME 10 MINS TO JUST LOG ON an... See more

Rated 1 out of 5 stars

Udemy feels like a gamble, and I definitely lost this time. I paid nearly $40 for a 2.5-hour course that turned out to be a complete waste of time and money — the instructor was unclear, lacked re... See more

Rated 1 out of 5 stars

Poor quality, using other people’s content that can be found on YouTube for free! No customer service support when I was unable to access my 2 courses despite being- waste of money and time

Rated 1 out of 5 stars

Hi, I want to Udemy to offer a course and it was a real and horrible experience with the team. They are very arrogant and rude and lack manners in their responses. It's definitely not the right platfo... See more

Rated 1 out of 5 stars

Way too many issues just getting signed up to register for courses. Customer service can't effectively assist you either, so you have to keep calling back. I don't understand how a company could still... See more

Rated 1 out of 5 stars

My experience with Udemy has been very disappointing. Their system feels misleading, and the overall customer support is unhelpful and unresponsive. It’s frustrating when a learning platform doesn’t... See more

Rated 1 out of 5 stars

There is no actual way you see how many people really bougt your course, you can only trust Udemy, and the prices you set are never the amount tou take this is very cheeky app

Rated 1 out of 5 stars

The 30-Day Money Back Guarantee is misleading. If you try to explore a course, you’ll quickly lose eligibility for a refund after watching as little as 5% of the content. That 5% is often just the int... See more

Rated 1 out of 5 stars

Udemy states that it is possible to get a refund for a course within 30 days - I tried to do that but the system says I watched 'too much' of the content. The course was wishy washy and and I sped up... See more

Rated 1 out of 5 stars

Once useful, but no longer fit for purpose as Udemy have removed the ability to take screenshots, so students cannot make their own annotated notes on slides, infographics, diagrams etc. Can you imagi... See more

Rated 1 out of 5 stars

Company is horrible. They advertise cancel anytime and plan is 19$ something per month. They'll charge you for the whole year. When you cancel, they'll cancel from the next year onwards and you'll s... See more

Rated 1 out of 5 stars

Like the others, a 30 day refund was promised if the course was not satisfactory. I requested a refund within the hour of purchasing it. I was given credit for another course. No option of getting my... See more

Rated 1 out of 5 stars

First time using Udemy. It is impossible to understand what the creator is saying. Tried to go for a refund and denied even if it is 2 days after I bought it and followed only the Introduction cha... See more

Rated 1 out of 5 stars

Under no circumstance give Udemy money... The support bot is a rort and takes you around in circles. Their promises of a 30 day refund are FALSE and in any case, you cannot access support via email... See more

Rated 1 out of 5 stars

Many of the courses currently on offer are outdated. With some courses, it's not clear until after you've enrolled how long it's been since a course was posted or updated. This lack of transpare... See more

Rated 1 out of 5 stars

The core component, the video player does not properly render the videos, often buffers and is a waste of time for learning purposes. There is no function to select video quality on mobile. Generally... See more

Rated 1 out of 5 stars

My refund request was denied by Udemy’s automated system, even though I have only watched 4% of the course “100 Days of Code: The Complete Python Pro Bootcamp”. The rejection message stated th... See more

Rated 1 out of 5 stars

Shockingly bad product, refund that was promised never materialised even after chasing customer service twice. First time around they told me I have to wait 30 days until making a claim, then when I r... See more

Rated 1 out of 5 stars

I can no longer access my Udemy courses (I've registered for several courses) because I don't receive the emails with the 6-digit code required to login. I have sent the support team several emails ex... See more

Rated 1 out of 5 stars

I am a long-standing SME and Instructor in IBM MQ. I wanted to update my certification, and so bought their trial exams as prep. I didn't even get to the end of the first to know the Udemy author... See more

Rated 3 out of 5 stars

I saw '30-Day Money-Back Guarantee', purhcase course and i skimmed through the course. After 1 day I wanted a refund as I beleive it does not provide much value, but it says i have watched too mu... See more

Rated 1 out of 5 stars

I’ve been a loyal Udemy user for years and have purchased numerous courses—spending a significant amount of money over time. I relied on those courses not just for learning, but as reference poin... See more

Rated 1 out of 5 stars

Customer Care at Udemy has really gone downhill. Udemy sent me an email offering me 80% discount on certain courses. I put 3 of these courses in my Cart. I applied their supplied Promo Code. And t... See more

Rated 1 out of 5 stars

I'd give zero stars if I could. Absolutely horrible customer service. I will NEVER use this platform for learning again! I should've known with the horrible reviews they already have.

Rated 1 out of 5 stars

Warning! Check your bank account. They deducted payments more than 2 years after we cancelled. More than $200+ for services never used. SCAMMERS

Rated 1 out of 5 stars

I used to have courses on "my learning" and I paid for another couple of courses, and all of the sudden everything disappeared and vanished. I tried to contact them but there is no phone number. Only... See more

Rated 1 out of 5 stars

Terrible class no content and hard to navigate. I asked for a refund immediately and I received a credit to use on Udemy! Nobody wants that.

Rated 1 out of 5 stars

As a first timer to Udemy i opted to give them a go and sign up, after simply typing into Google Search "Learn python programming for beginners". Sign up was super straight forward. Hell, i had 4 co... See more

Rated 1 out of 5 stars

Got a simple 10 euro practice package for a certificate i needed to get (Foundation Business Analysis). The questions were terribly bad and nothing like the real exam. Looks like the whole site is AI... See more

Rated 1 out of 5 stars

➡️ Be careful what you buy. Your “lifetime access” on Udemy is anything but guaranteed — your courses can disappear at any moment, and Udemy will wash their hands of it without giving you a single c... See more

Rated 1 out of 5 stars

I had multiple courses bought through Udemy and recently paid for a course (PMP 35 PDUs) after doing some hours of studies during trial period. They first blocked my account. I sent an email re... See more

Rated 1 out of 5 stars

Honestly, the video playback is incredibly slow. It’s hard to believe how unresponsive and unpolished the platform feels. Sometimes it takes almost 30 minutes just to load a previous lecture — sup... See more

Rated 1 out of 5 stars

Some courses can be very good, however whole experience is let down by very poor or almost non existent support. By carefull what you purchase as you might not get any support from the platform if you... See more

Rated 1 out of 5 stars

My account was suspended even though I did nothing wrong. A friend gifted me a course using the official "Gift this course" feature. Payment was made legally via his card. Later, the... See more

Rated 1 out of 5 stars

I did not think that I will need to fight on the course refund. The courses are offered with 30 day money back guarantee, but in reality they turn down your requests claiming that you consumed too m... See more

Rated 1 out of 5 stars

It's genuinely disappointing to write this review because this platform used to be a shining star in the online learning space. It was my primary resource for years, a place I recommended to c... See more

Rated 1 out of 5 stars

I had some reasonable experiences with Udemy, but recently I bought a Splunk power user course by , course delivered, then disappeared. I tried to get paypal to contact them, but Paypal surprisingly... See more

Rated 1 out of 5 stars

I purchased a course on Udemy called "The Complete IELTS Course (General) | Band 7+ | 2024 Update", but I found it wasn’t suitable for my current level. I only watched about 3% of the content... See more

Rated 1 out of 5 stars

I sincerely wish I could post photos on here, to show the incredibly unfair use of Dynamic Pricing on the Udemy website. Depending on *how* you reach the Udemy defines the pricing you'll... See more

Rated 1 out of 5 stars

I left an honest review on Philakone trading course and he replied to me, "Get f#cked." Udemy has done nothing, even after I've contacted them several times over the years. Udemy has left this co... See more

Rated 3 out of 5 stars

I've taken a bunch of coding courses on Udemy. Some of them were surprisingly good, others felt like someone read a blog post and hit record. The platform is cool for casual learning, especiall... See more

Rated 1 out of 5 stars

Another company using shopboard to send emails without consent. Udemy, if you bother to read this you need to ask for a refund as they have sold you 1000's of emails that people have not agreed for th... See more

Rated 1 out of 5 stars

I've used Udemy many times in the past Today, my wife suggested I do a course in a subject I needed to learn, 'it’s only £15’ she said. She shared the course with me, and in the time it t... See more

Rated 1 out of 5 stars

I used less than 1 hour on a 100 hour Udemy course. I submitted a request to Udemy after 1 day for a refund to the original payment method (PayPal). A refund was not given only a credit which is usele... See more

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Company details

  1. Education & Training

Information provided by various external sources

We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is available on-demand, so students can learn at their own pace, on their own time, and on any device.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Still waiting for reply. will cancel

I cancelled my subscription after promotional offer ended which was 11 pounds. I tried to reinstate to see if they give any offers before the next billing period and they said i will be charged 11 pounds. I reinstated but they charged me 22 pounds and they say that applies to next billing period. The message was misleading and when i raised ticket to support they dont investigate about messages but keep saying same thing again and again like an auto generated message it applies to next billing

October 15, 2025
Unprompted review
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Rated 1 out of 5 stars

I enjoyed the courses but cannot use…

I enjoyed the courses but cannot use them. The player stopped randomly one day locking me out. I have spent hours & hours trying to fix it & their customer support basically told me that they will contact me IF they ever figure it out & to basically leave them alone. Bad experience.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Annoying bug

Ok, since you offer no way to directly contact the support team. Let's do it the hard way :
You have an annoying bug, in the "recently viewed" section, you show everything except the Recently viewed courses.
And .. offer a way to reach out real people in your support team. Even with a paid account I cant contact you.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

A Promise Without Transparency: Udemy’s Refunds Blocked by Hidden Limits

Requested a refund well within the 30-day window after watching under 5% of the course, yet Udemy auto-denied it with “you watched too much of this course,” without disclosing any clear viewing threshold. The policy allows denials for “notable consumption,” but provides no transparent percentage or minutes, making the guarantee unreliable for customers. Reaching a human agent is unnecessarily difficult, with loops to help articles instead of a straightforward escalation. At minimum, Udemy should disclose the exact threshold, offer an easy human review, and provide store credit when original-method refunds aren’t possible. Disappointing experience that discourages future purchases.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Why Udemy Failed Me as a Learning Platform

Udemy markets itself as a place to learn anything, but in reality, it's a gamble. There’s no consistent standard for course quality—many are poorly structured, outdated, or outright misleading. And Udemy knows it. That’s why getting a refund is deliberately difficult.
I recently requested a refund for a C# course that was, without exaggeration, the worst I’ve ever seen. My benchmark? YouTube tutorials—which were far superior. The course began with a downloadable starter file that was three years out of date. The first lesson featured a scruffy presenter stumbling through vague explanations, offering nothing of substance unless you’re five years old.
I gave up after that single video. But when I applied for a refund, Udemy denied it, claiming I’d watched “too much” of the course. One video. That’s all it took to disqualify me. Apparently, clicking play once is enough to void your eligibility.
This isn’t just bad policy—it’s deceptive. Udemy’s refund system feels engineered to trap users into paying for subpar content with no recourse. In my experience, that qualifies them for the label: con artists.

October 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Nice bait and switch

Nice bait and switch! I was interested in a course. I figured I'd subscribe to the "personal plan" so I could take a number of courses. Then, after paying, I discovered the course I wanted is not included in "the plan" and I would have to pay more for this other course. This wasn't clear before paying for "the plan." Yes, another online scam screwing people left and right.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Website is slow

The course content is good, entirely depends on the teacher and the course material, but recently the website is been really slow. Often I have to reload a million times, play again and again and video's just won't start. I can't give this website more than 1 star if it takes me hours to even start the video/ course in the first place. And often the video's just stop and keep loading and loading. It's encredibly frustrating and wastes my time. Other websites load just fine on my pc.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

My experience with Udemy has been very disappointing

My experience with Udemy has been very disappointing. Their system feels misleading, and the overall customer support is unhelpful and unresponsive. It’s frustrating when a learning platform doesn’t handle users’ trust properly or communicate clearly about payments and subscriptions.

I used to think Udemy was a reliable place to learn, but this experience has changed my opinion completely. I would advise others to be very cautious before subscribing or sharing payment information with them.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Cant get past the codes

i used to like this company, now every single time i change a course or click away it sends me a new passcode to my email address EVERY SINGLE TIME. ITS SO ANNOYING TAKES ME 10 MINS TO JUST LOG ON and if i search for a course it asks me to log in again if i swap courses it asks me to login again if i click on the same site on something else it asks me to login again. Absolutely ridiculous. I cant do anything , they also removed live help so its just terrible recently. After this course im going to another company just no longer worth the stress!!!

October 7, 2025
Unprompted review
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Rated 1 out of 5 stars

AVOID


Poor quality, using other people’s content that can be found on YouTube for free! No customer service support when I was unable to access my 2 courses despite being- waste of money and time

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Udemy feels like a gamble

Udemy feels like a gamble, and I definitely lost this time. I paid nearly $40 for a 2.5-hour course that turned out to be a complete waste of time and money — the instructor was unclear, lacked real knowledge, and often rambled to himself instead of teaching. Honestly, even if it was free on YouTube, it wouldn’t have been worth watching.

What makes it worse is Udemy’s refund policy, which is very misleading. They promote a 30-day money-back guarantee, but once you’ve watched a fair portion of the course, suddenly you’re not eligible. So you only find out the course is garbage once you’ve already lost the chance to get your money back.

Udemy should take more responsibility for quality control on its platform and be transparent about its refund rules. Right now, I wouldn’t recommend Udemy to anyone who actually values their time or money.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Udemy customer service is a sleeping bot. Worst

I had some reasonable experiences with Udemy, but recently I bought a Splunk power user course by , course delivered, then disappeared. I tried to get paypal to contact them, but Paypal surprisingly wasn't much help. Udemy help center is a joke. Just a set of links to nothing that helps. Turns out, my course was halted. It's in my learning section, but the videos are not playing. I am never buying courses from Udemy again. That one star is for no customer service and my inability to get help to get a refund.

September 23, 2025
Unprompted review
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Rated 2 out of 5 stars

Needs More Instructor Support

I’m new to Udemy and still learning the ropes. I’ve noticed that guidance and feedback can be limited, and most responses feel automated. I hope Udemy continues to support its instructors, who are at the heart of the platform

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable online Udemy

Hi, I want to Udemy to offer a course and it was a real and horrible experience with the team. They are very arrogant and rude and lack manners in their responses. It's definitely not the right platform to submit your course. They are not awarding bodies of certificates so it's better that you register with private or public institution to earn a certificate.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

The 30-Day Money Back Guarantee is…

The 30-Day Money Back Guarantee is misleading. If you try to explore a course, you’ll quickly lose eligibility for a refund after watching as little as 5% of the content. That 5% is often just the introduction, things like setting up your environment or downloading required files, so you don’t even get a real chance to evaluate the actual course material before the guarantee becomes void.

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

The best online platform by far

I don’t know if it is true for others, but this online education platform gave what others couldn’t- real job skills, which helped me to apply for my dream job. Lessons on Python programming class were very close to what you really use in real work. I was there, concerned about what it would be like after the course ended. The knowledge was indeed practical.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

There is no actual way you see how…

There is no actual way you see how many people really bougt your course, you can only trust Udemy, and the prices you set are never the amount tou take this is very cheeky app

September 25, 2025
Unprompted review

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