It’s a great choice for learning online , IF everything is fine BUT if there is a need to contact technical support, here is the PROBLEM, my case is that I didn’t get the course I paid for. And when... See more
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We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is available on-demand, so students can learn at their own pace, on their own time, and on any device.
Contact info
San Francisco, United States
- support@udemy.com
- udemy.com
Hasn’t replied to negative reviews
Still waiting for reply. will cancel
I cancelled my subscription after promotional offer ended which was 11 pounds. I tried to reinstate to see if they give any offers before the next billing period and they said i will be charged 11 pounds. I reinstated but they charged me 22 pounds and they say that applies to next billing period. The message was misleading and when i raised ticket to support they dont investigate about messages but keep saying same thing again and again like an auto generated message it applies to next billing
I enjoyed the courses but cannot use…
I enjoyed the courses but cannot use them. The player stopped randomly one day locking me out. I have spent hours & hours trying to fix it & their customer support basically told me that they will contact me IF they ever figure it out & to basically leave them alone. Bad experience.
Annoying bug
Ok, since you offer no way to directly contact the support team. Let's do it the hard way :
You have an annoying bug, in the "recently viewed" section, you show everything except the Recently viewed courses.
And .. offer a way to reach out real people in your support team. Even with a paid account I cant contact you.
A Promise Without Transparency: Udemy’s Refunds Blocked by Hidden Limits
Requested a refund well within the 30-day window after watching under 5% of the course, yet Udemy auto-denied it with “you watched too much of this course,” without disclosing any clear viewing threshold. The policy allows denials for “notable consumption,” but provides no transparent percentage or minutes, making the guarantee unreliable for customers. Reaching a human agent is unnecessarily difficult, with loops to help articles instead of a straightforward escalation. At minimum, Udemy should disclose the exact threshold, offer an easy human review, and provide store credit when original-method refunds aren’t possible. Disappointing experience that discourages future purchases.
Why Udemy Failed Me as a Learning Platform
Udemy markets itself as a place to learn anything, but in reality, it's a gamble. There’s no consistent standard for course quality—many are poorly structured, outdated, or outright misleading. And Udemy knows it. That’s why getting a refund is deliberately difficult.
I recently requested a refund for a C# course that was, without exaggeration, the worst I’ve ever seen. My benchmark? YouTube tutorials—which were far superior. The course began with a downloadable starter file that was three years out of date. The first lesson featured a scruffy presenter stumbling through vague explanations, offering nothing of substance unless you’re five years old.
I gave up after that single video. But when I applied for a refund, Udemy denied it, claiming I’d watched “too much” of the course. One video. That’s all it took to disqualify me. Apparently, clicking play once is enough to void your eligibility.
This isn’t just bad policy—it’s deceptive. Udemy’s refund system feels engineered to trap users into paying for subpar content with no recourse. In my experience, that qualifies them for the label: con artists.
Nice bait and switch
Nice bait and switch! I was interested in a course. I figured I'd subscribe to the "personal plan" so I could take a number of courses. Then, after paying, I discovered the course I wanted is not included in "the plan" and I would have to pay more for this other course. This wasn't clear before paying for "the plan." Yes, another online scam screwing people left and right.
Website is slow
The course content is good, entirely depends on the teacher and the course material, but recently the website is been really slow. Often I have to reload a million times, play again and again and video's just won't start. I can't give this website more than 1 star if it takes me hours to even start the video/ course in the first place. And often the video's just stop and keep loading and loading. It's encredibly frustrating and wastes my time. Other websites load just fine on my pc.
My experience with Udemy has been very disappointing
My experience with Udemy has been very disappointing. Their system feels misleading, and the overall customer support is unhelpful and unresponsive. It’s frustrating when a learning platform doesn’t handle users’ trust properly or communicate clearly about payments and subscriptions.
I used to think Udemy was a reliable place to learn, but this experience has changed my opinion completely. I would advise others to be very cautious before subscribing or sharing payment information with them.
Cant get past the codes
i used to like this company, now every single time i change a course or click away it sends me a new passcode to my email address EVERY SINGLE TIME. ITS SO ANNOYING TAKES ME 10 MINS TO JUST LOG ON and if i search for a course it asks me to log in again if i swap courses it asks me to login again if i click on the same site on something else it asks me to login again. Absolutely ridiculous. I cant do anything , they also removed live help so its just terrible recently. After this course im going to another company just no longer worth the stress!!!
AVOID
Poor quality, using other people’s content that can be found on YouTube for free! No customer service support when I was unable to access my 2 courses despite being- waste of money and time
Udemy feels like a gamble
Udemy feels like a gamble, and I definitely lost this time. I paid nearly $40 for a 2.5-hour course that turned out to be a complete waste of time and money — the instructor was unclear, lacked real knowledge, and often rambled to himself instead of teaching. Honestly, even if it was free on YouTube, it wouldn’t have been worth watching.
What makes it worse is Udemy’s refund policy, which is very misleading. They promote a 30-day money-back guarantee, but once you’ve watched a fair portion of the course, suddenly you’re not eligible. So you only find out the course is garbage once you’ve already lost the chance to get your money back.
Udemy should take more responsibility for quality control on its platform and be transparent about its refund rules. Right now, I wouldn’t recommend Udemy to anyone who actually values their time or money.
Udemy customer service is a sleeping bot. Worst
I had some reasonable experiences with Udemy, but recently I bought a Splunk power user course by , course delivered, then disappeared. I tried to get paypal to contact them, but Paypal surprisingly wasn't much help. Udemy help center is a joke. Just a set of links to nothing that helps. Turns out, my course was halted. It's in my learning section, but the videos are not playing. I am never buying courses from Udemy again. That one star is for no customer service and my inability to get help to get a refund.
Needs More Instructor Support
I’m new to Udemy and still learning the ropes. I’ve noticed that guidance and feedback can be limited, and most responses feel automated. I hope Udemy continues to support its instructors, who are at the heart of the platform
Unreliable online Udemy
Hi, I want to Udemy to offer a course and it was a real and horrible experience with the team. They are very arrogant and rude and lack manners in their responses. It's definitely not the right platform to submit your course. They are not awarding bodies of certificates so it's better that you register with private or public institution to earn a certificate.
Another company using shopboard to send…
Another company using shopboard to send emails without consent. Udemy, if you bother to read this you need to ask for a refund as they have sold you 1000's of emails that people have not agreed for them to sell on.
The 30-Day Money Back Guarantee is…
The 30-Day Money Back Guarantee is misleading. If you try to explore a course, you’ll quickly lose eligibility for a refund after watching as little as 5% of the content. That 5% is often just the introduction, things like setting up your environment or downloading required files, so you don’t even get a real chance to evaluate the actual course material before the guarantee becomes void.
The best online platform by far
I don’t know if it is true for others, but this online education platform gave what others couldn’t- real job skills, which helped me to apply for my dream job. Lessons on Python programming class were very close to what you really use in real work. I was there, concerned about what it would be like after the course ended. The knowledge was indeed practical.
There is no actual way you see how…
There is no actual way you see how many people really bougt your course, you can only trust Udemy, and the prices you set are never the amount tou take this is very cheeky app
if you like learning new skills then…
if you like learning new skills then udemy is the best option for you.I love it
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