Urban Mattress Reviews 1,784

I’ve been a customer for years now and wouldn’t think of any other place for my mattresses, both for myself and my furnished high end rentals. Always fair and fast - great service all the way around.... See more

I want to thank you for looking into my concerns. After your rep(Will) came out to view my mattress I realized what was causing it the lumps. I would proudly recommend Urban Mattress! You stand behi... See more

We love our adjustable bed. The entire experience was terrific. Billy at Urban Mattress helped us from start to finish. Excellent! The bed and base are quality, the sheets and accessories are top... See more

Ladd was knowledgeable and helpful without being pushy. The mattress was very comfortable and comparably priced to other quality mattresses. We liked that the materials were organic and the mattr... See more

Service was very helpful and delivery was on time at short notice. I am finding the bed firmer than I expected, but I haven’t used it long enough to evaluate

We had a great experience at the Ft Collins store. Ladd was very helpful with helping us choose our new mattress and we love it! Delivery was great and overall this was a good investment. Thanks!

Got a mattress for our baby’s first toddler bed - glad to know he’s not sleeping on chemicals. Great experience as always

The customer service at Urban Mattress and their delivery team is exemplary. Highly recommend! We absolutely love our mattress and appreciate the ability to request a change after trying it out first.... See more

Great service! No high pressure, very helpful in explaining & answering our questions. Able to offer delivery quick. We ended up adding box springs & they were able to add on to our original delivery... See more

I was very pleased with the ease of buying a mattress with Urban Mattress. I like the quality of the materials and it is just the perfect firmness for my back. The shipping and turn around time was ve... See more

After doing a little research, we decided to buy our mattresses and a pillow at Urban Mattress Boulder. Everything went smoothly, and we couldn’t have gotten better service. Great quality and delivere... See more

my experience with Urban Mattress has been very positive. The mattress itself is extremely comfortable and has made a huge difference in my sleep. The only thing i'd say could improve is the price on... See more

We spent several weekends trying all the mattress stores. There are several things we liked about urban mattress: local, no fiber glass, all natural materials, no pressure salespeople. We ended up get... See more

The crew demonstrated the different features on the mattress. Made sure our concerns were met and they aimed to please. Have no qualms about recommending your company to family, friends, and neighbors... See more

I absolutely love the no pressure sales! The gal who helped me was great about asking what type of sleeper I was and making appropriate recommendations from there. I also love that the mattress is mad... See more

Such a great experience buying an amazing bed!! From start to finish everyone I spoke with was very helpful and knowledgeable. The owner, Billy, even spent almost an hour on the phone with me to furth... See more

We are enjoying sharing o bed together again. Before we received our split top king mattress, my husband slept in a chair to sleep due his respiratory issues. Now we can once again share our bed. He w... See more

Urban Mattress made the process of buying a new mattress effortless with their commitment to health supportive materials, local, family-owned business and their high quality products. After a highl... See more

I really appreciate Urban Mattress' commitment to using non-toxic, safe materials in their beds. We initially purchased one mattress but later decided we preferred a different model from their showroo... See more

I had been shopping for mattresses for about 2 weeks when I came across Urban Mattress. The reviews were amazing so I called for information and went to the store the next day. I had an amazing experi... See more

Knowledgeable sales associate guided us through the options and clearly explained the differences among the mattresses. The variety of types with a focus on individual customer needs was most apprecia... See more

The fact that the mattress is from all natural and no petroleum based chemical was great. The sales people didn’t push- they gave us facts and answered questions was a big plus

The shopping experience was educational and we chose a mattress that truly fit our needs and our budget. The delivery service was perfect and very professional. Our new mattress sleeps great and we do... See more

After 10 years, it was time to replace our mattress, and we could not imagine going to one of the myriad big box retailers that advertise incessantly on TV and elsewhere. As city dwellers (we live in... See more

The whole experience was great. The salesman the showroom and the delivery service were all excellent. We are super happy with our mattress as well!!

When shopping in the showroom, there is no pressure at all. William answered all my questions and helped me find the mattress that was best for me. The delivery men were outstanding. I can't say enoug... See more

I am very happy I found Urban Mattress. This is a locally owned mattress store that only sells its own mattresses made with the highest quality materials. The person I worked with was helpful with ans... See more

So grateful for a matress company with integrity! Three generations, family owned, amazing quality! My research for my new matress maker is DONE!

We had excellent, helpful service without any pressure. Buying and delivery were very positive. We are really happy with our mattress!

The staff at Urban Mattress are thorough and polite. I have never slept better. I highly recommend Urban Mattress.

We loved working with Eric at Urban Mattress and would readily recommend this company to anyone one looking for an amazing mattress. We went with the Iris Firm mattress with the wool topper & we cou... See more

The mattress we bought from Urban Mattress started to sag in the middle about 9 months after purchase. We do not use it anymore and instead bought an Ikea mattress for a fraction of the price that... See more

I've had my new pillow just over a week and am really liking it. It seems to keep me sleeping on my back more or half way between back and side which is likely better for me. I have scoliosis and neck... See more

We had the most personal and warm service ... we were provided excellent product knowledge without any pressure to buy what we didn’t need. We walked in to but a King size mattress and lived the pro... See more

Urban Mattress salespeople were friendly and made a strong case for their mattresses. But they're pretty expensive and we couldn't relate to the justification for that. Salespeople were stretched to... See more

We have had a great experience with Urban Mattress. Ken was very patient with us as we tried out different mattresses and helped us figure out how to reconcile one of us liking a firm mattress and one... See more

After visiting all the different Mattress stores in Boulder, discovering the sales people had absolutely no clue what they’re doing, I came upon urban Mattress and I met the owner. He was extremely kn... See more

William listened to what I was looking for, and suggested a couple of choices at different price points. I ended up spending more than I planned on, but when William explained that the gratitude mattr... See more

First a number of places told us "they don't make a split queen adjustable bed." Not so. Urban Mattress had exactly what we wanted, and Ken even found one on clearance to save us some money. Urban Mat... See more

The wrong mattress coils were delivered. Caroline quickly ordered the right ones and they were replaced within a week.

Urban Mattress has been lovely to work with. They're very friendly, knowledgeable, and communicative. The mattress and mattress topper I've purchased from them is high quality - I'd highly recommend t... See more

After buying two different mattresses that failed within two years from a different company, we went to Urban Mattress in Boulder, hoping for a better experience. It was one of the best decisions we... See more

Urban mattress provided excellent customer service. The first mattress that we bought wasn't right for us, so they exchanged for a mattress with different firmness. We then exchanged the platform fo... See more

Urban Mattress provided excellent service and a truly comfortable mattress. The staff were knowledgeable, delivery was quick, and the quality is outstanding - highly recommend!

I couldn’t be happier with my purchase from Urban Mattress. The quality of the mattress is amazing — supportive, comfortable, and clearly made to last. The staff were knowledgeable and genuinely cared... See more

So far so good, lovely customer service help over the phone for a warranty replacement issue on our 7 year old mattress, which has been the most comfortable mattress ever. Mattresses are made in the U... See more