Verified
I’ve been using Bitvavo for crypto trading and find it very user-friendly, especially for someone based in the Netherlands. The platform supports EUR deposits with ease, offers a clear fees structure,... See more
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Verified
Only get started 8 days ago but yes maybe without experience but …… yes i like it very mutch because , i am happy with my around 100€ every day
Company replied
I can only review the website, since I did not try the app. Pro trading interface is really good, with Tradingview charts and tools. Deposit and withdrawal in EUR by SEPA instant are fast and fre... See more
Company replied
Verified
As such a nice app. Would be great to have better insight on the performance of the assets. There is a percentage, but not very clear for which period it is and such. Also Performance per asset would... See more
Company details
Written by the company
The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Crypto starts at Bitvavo
Written by the company
- Buy, sell and store more than 190 digital currencies at the largest exchange in the Netherlands.
- The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Contact info
Keizersgracht 281, 1016 ED, Amsterdam, Netherlands
- support@bitvavo.com
- bitvavo.com
You should know
3.8
Great
20K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
Support is a joke!
I’ve been trying to activate BTC withdrawals for two weeks — this is beyond ridiculous. My wallet address was verified in the app, then you asked for a photo of my cold wallet with the address visible, which I also provided. Still nothing. Now you’re demanding a selfie with my ID, and right after I send it, you disable the withdrawal completely. There’s zero real support here — just a useless AI chat that goes in circles.
October 23, 2025
Unprompted review
Reply from Bitvavo
Dear Kurosh,
Thank you for sharing your feedback.
We are very sorry to hear about the difficulties you have experienced while trying to activate BTC withdrawals and we understand how frustrating this must be.
Security is our top priority, especially when it comes to crypto withdrawals. In some cases, we may require additional verification to protect our users and their funds. That said, we also want to make sure the process is as smooth and transparent as possible.
It sounds like your case needs further review, and we would like to follow up directly. Please reach out to our support team at support@bitvavo.com referencing this review, and we’ll make sure it gets the attention it deserves.
Kind regards,
Patricia - Bitvavo Support Team
Verified
As such a nice app, some improvements can be made
As such a nice app. Would be great to have better insight on the performance of the assets. There is a percentage, but not very clear for which period it is and such. Also Performance per asset would be nice. Trading as such works great!
October 23, 2025
Verified
Is it luck or great thinking
Only get started 8 days ago but yes maybe without experience but …… yes i like it very mutch because , i am happy with my around 100€ every day
October 22, 2025
Reply from Bitvavo
Dear Roel,
Thank you for your 4-star review!
We are glad to hear you are enjoying your experience with Bitvavo so far! Whether it’s luck, timing, or great thinking, we are happy to have you on board!
If there is anything we can do to turn your experience into a full 5 stars, feel free to let us know.
Kind regards,
Patricia - Bitvavo Support Team
Verified
Easy to use
Easy to use. Although recommend better tools to track portfolio evolution and P&L
October 21, 2025
Reply from Bitvavo
Dear Nuno,
Thanks for sharing your review!
We’re glad to hear you find Bitvavo easy to use. Your suggestion about having better tools to track portfolio performance and P&L is very valuable. We’re continuously working on improving our platform and appreciate your feedback!
Selina
- Support team Bitvavo
Verified
Reply from Bitvavo
Dear Alejandro,
Thank you very much for leaving a review and sharing your experience with our app. We are glad to hear that you are satisfied with Bitvavo!
Juliana
-Support team Bitvavo
Verified
Reply from Bitvavo
Dear Raymond,
Thank you for your positive review! We’re glad to hear you find the Bitvavo app easy to use. We’ll keep working to make your trading experience as smooth and reliable as possible.
Fred – Bitvavo Support Team
Verified
Bitvavo is the best for crypto…
I’ve been using Bitvavo for crypto trading and find it very user-friendly, especially for someone based in the Netherlands. The platform supports EUR deposits with ease, offers a clear fees structure, and the app works smoothly. So far my experience has been solid and reliable.
October 18, 2025
Reply from Bitvavo
Dear Mohsen,
Thank you for sharing your experience!
We’re happy to hear that you find Bitvavo user-friendly and that the platform meets your expectations.
We truly appreciate your trust and support, and we’ll continue working to make your trading experience even better.
Selina
- Support team Bitvavo
Verified
Good platform
Good platform, with initial high fees for low cost traders. Good User interfaces, App is good.
October 13, 2025
Reply from Bitvavo
Dear Mohd,
Thank you for sharing your experience.
We're glad to hear that you're satisfied with Bitvavo and our app!
Selina
- Supportteam Bitvavo
Verified
It work really well and is easy to…
It works really well and is easy to navigate, though I find it quite a hinderance when it does not allow me to buy any assets when they should be able to be purchased. For example; price drops and suddenly it is unavailable
October 8, 2025
Reply from Bitvavo
Dear Tim,
Thank you for sharing your experience with us.
We’re glad to hear you find the platform easy to use. We understand how important it is to be able to buy assets whenever you want.
To look into this further and clarify what happened in your specific case, please reach out to our support team via support.bitvavo.com. We're happy to assist and provide more details.
Selina
- Supportteam Bitvavo
Verified
Reply from Bitvavo
Dear Marufur,
Thank you for your review.
We're glad that you are satisfied with Bitvavo!
Selina
- Support team Bitvavo
Unblock Binance from the Netherlands
They blocked Binance in the Netherlands and they thought they can do it better lmao 🤣.
bitvavo is a little company trying to compete with Binance. bitvavo is a failure. Kindly please unblock Binance again it is better for the world and humanity.
October 8, 2025
Unprompted review
Reply from Bitvavo
Dear Toto,
Thank you for sharing your thoughts.
Bitvavo operates as a registered digital asset service provider under the supervision of De Nederlandsche Bank (DNB). While we understand that everyone has their preferred platforms, Bitvavo continues to focus on providing reliable service within the European regulatory framework to make digital assets accessible to all in a safe and responsible way.
If you have any questions regarding your account, you can reach us via support@bitvavo.com. We are happy to help.
Selina
- Support team Bitvavo
Verified
Reply from Bitvavo
Dear Ilya,
Thank you for your kind words!
We're glad to know that you’re satisfied with Bitvavo and appreciate your trust in our platform.
Selina
- Support team Bitvavo
Verified
Reply from Bitvavo
Dear Luka,
Thank you for your review.
We're glad to hear that you are enjoying our platform!
Selina
- Support team Bitvavo
Verified
Trusted APP
It’s secure App to invest your money. Also give you insights and with patience and knowledge of how the stock exchange works, this is trustworthy!
January 6, 2025
Reply from Bitvavo
Dear Rebecca,
Thank you for your kind words.
We’re glad to hear that you find the app secure and trustworthy. Our goal is to provide not only a safe platform but also useful insights to help you navigate the crypto world with confidence. We truly appreciate your trust and support!
Selina
- Supportteam Bitvavo
Verified
Reply from Bitvavo
Dear Mehmet,
Thank you for your review!
We’re glad to hear that your payments are processed quickly. If you have any questions or remarks, don't hesitate to contact us via support@bitvavo.com. We are here for you!
Selina
- Supportteam Bitvavo
Verified
New on the app
I am too new on the app to give my opinion yet. I can say the app is user friendly and very stable functioning.
September 17, 2025
Reply from Bitvavo
Dear Cristina,
Thank you for your feedback and for giving our app a try!
We’re happy to hear that you find it user-friendly and stable. As you continue exploring, you might like to take a look at our Help Centre, where we answer our users' most asked questions about our platform: //support.bitvavo.com/hc/en-us.
Selina
- Supportteam Bitvavo
Verified
Easy registration and average price
Fast Registration and KYC. Only think is that I could not complete the 2FA and I had to contact support.
There are a lot of transactions for the same order. Initially ai was trying to find the average price and could not find it. Would be great if you can see it.
September 17, 2025
Reply from Bitvavo
Dear reviewer,
Thank you for sharing your feedback with us. We’re glad to hear that you found our registration and KYC process fast.
Orders are often not filled in a single transaction, but in multiple parts. This depends on the availability of matching buy or sell orders in the market. Your point about seeing the average price of an order is valuable feedback, and we will make sure to pass this on internally.
We appreciate your input regarding the 2FA setup. Our support team is always ready to help. You can reach us via support@bitvavo.com!
Selina
- Supportteam Bitvavo
Verified
Reply from Bitvavo
Dear Faraj,
Thank you for your review!
Glad you’re enjoying the low fees and smooth experience! That’s exactly what we aim for.
Selina
- Support Team Bitvavo
Professional yet easy to use exchange
I can only review the website, since I did not try the app.
Pro trading interface is really good, with Tradingview charts and tools.
Deposit and withdrawal in EUR by SEPA instant are fast and free.
Withdrawal network fees for crypto are reasonable.
Trading fees are reasonable as well at 0.15/0.25% (Pro exchange).
I am happy with this exchange so far, maybe I will start using it moreoften.
September 8, 2025
Unprompted review
Reply from Bitvavo
Dear Albert,
Thank you for sharing your experience.
We’re glad to hear you appreciate the Pro trading interface, the fast and free SEPA transactions, and our trading fees. We appreciate you trading with us and look forward to supporting you even more as you continue to use the exchange.
We wish you good luck with trading!
Selina
- Support Team Bitvavo
Customer support is manned by AI.
Customer support is manned by AI.
You get always the same standard answers that do not answer the question nor solve the problem. They sign with Fred, Rinske, etc.... to make you believe that it is a real person How crazy, frustrating....
Never again
September 12, 2025
Unprompted review
Reply from Bitvavo
Dear Linda,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
Bitvavo uses a support assistant called Vavo AI to help with frequently asked questions. However, when a response is signed with a name like Fred or Rinske, it means your message has been picked up and answered by a real support specialist.
We apologize if you didn’t receive the level of service you had in mind. We’re constantly working to improve our support, with the goal of providing clear and helpful answers right away.
If there’s anything unresolved, feel free to reach out again, we’re here to help.
Kind regards,
Pim – Support Team Bitvavo
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