terrible
This is now the four time I am writing my review as Bijles aan Huis keeps on removing them from trustpilot! This is real. This happened and I have all the email, sms, phone calls registered, and so do you. So stop removing based on your ridiculous arguments that this is not a real complaint!!
My experience with my daughter's tutoring has been nothing short of a nightmarish ordeal. Initially, we were quite impressed with the first tutor, V. However, our dreams were swiftly shattered when V, who initially appeared to be dedicated, suddenly vanished from our lives, citing her overly busy schedule. It felt like a cruel joke considering we had an agreement, didn't we? It's as though we were the least of her concerns, and the shock of it all was overwhelming. I wish we had been informed earlier about her unavailability because now my daughter finds herself without a teacher during crucial test weeks.
But that's not even the worst part. During our initial meeting with the tutor, a specific price was discussed - 20+ euros per hour. To top it off, we were told that there would be no dislocation fee in our case due to our proximity. So, when an invoice arrived demanding a staggering 85 euros, I thought it made sense, given that the math seemed to add up to roughly that amount for the four classes. So, without much thought, I paid, thinking the matter was resolved. Little did I know that the storm was far from over.
Suddenly, out of the blue, we were informed that the correct price was what was listed on their website, not the figure the teacher had quoted to us. I was left utterly aghast! It was as if they were trying to gaslight me into believing I had misunderstood. I had meticulously paid attention to what their own teacher had conveyed to us. She had arranged the lessons because, on my end, only 90 minutes were available, and we had settled on 60 minutes per lesson. So, you can imagine the sheer horror when I was informed that I had to pay a whopping 170 euros for just four hours of lessons. No matter how hard I attempted to clarify and reason with them, they flatly insisted it was my fault and that I had to pay up.
This company's behavior is nothing short of outrageous. The entire experience has been a nightmare, and I am utterly appalled by their lack of professionalism and integrity.
PS and just to show how shameless this company is, I receive an email with the following - Just a reminder that bijlesaanhuis.nl has flagged your review because they don’t think it’s based on a genuine experience. You have 2 days left to reply with more information and keep your review online.
September 4, 2023
Unprompted review