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best4hedging Reviews 415

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. Consumers also appreciate the high quality of the plants, noting they often arrive in excellent condition and are larger than expected. The overall service provided by the business is well-regarded, contributing to a positive customer experience. While opinions on order processing and customer service are more varied, many reviewers specifically mention the helpfulness and friendliness of the staff. People appreciate the clear communication and swift resolution of any issues. Overall, the company is commended for its commitment to customer satisfaction and the quality of its products.

Based on these reviews

Rated 5 out of 5 stars
Verified

Easy to order online. I ordered 2 separate batches of the same plants, a few days apart. Hedges Direct combined the orders & refunded postage on one of them. I was kept informed of the dispatch & expe... See more

Rated 5 out of 5 stars
Verified

This was a really good experience of plants through the post. The hedging arrived right way up (it said so on the box) and really cleverly packed so that the individual pots of hawthorn were shielded... See more

Company replied

Rated 5 out of 5 stars
Verified

I chose over a 100 native hedging trees from their website backed up by phone discussion with friendly non-pushy staff members. I changed the delivery date and that was no problem- all came on the cor... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered plants from this company online. The website was really easy to navigate and I had no problem with the ordering. The plants were dispatched in good time and delivered in the time stated... See more

Company replied

Rated 4 out of 5 stars
Verified

Initially delivery was much delayed, way beyond the 2 to 5 days. Once I'd contacted the staff they rearranged and the delivery and quality of the plant were both good

Rated 5 out of 5 stars
Verified

Prior to placing my order for six common privet plants I phoned to ask for some advice. Christine was so helpful and was also able to tell me what I had ordered in 2022 so that I could order the same... See more

Company replied

Rated 5 out of 5 stars
Invited

I got back to the company nearly two years after buying bamboo from them, since the golden bamboo, having taken 18 months to show any sign of growth, shot up amazingly then immediately lost all its le... See more

Company replied

Rated 5 out of 5 stars
Verified

I made the bookings for yew hedging and large yews online. I discussed with the salesperson which option to go with for October planting and found him very helpful. I bought by size and when the plant... See more

Company replied

Rated 3 out of 5 stars
Verified

Delivery was later than expected. Spoke to customer care team who then revised the date which came on time . Was then very informative and clear . Arrived well packed . Plants look in great c... See more

Company replied

Rated 5 out of 5 stars
Verified

3rd order of hedging from this company and plants have been as described if not a little larger and very healthy.

Rated 5 out of 5 stars
Verified

Hadn't heard from delivery people, so emailed you and you immediately checked up on the delivery and phoned me with an update. Brilliant service. Hedges arrived exactly as you said they would. I would... See more

Company replied

Rated 5 out of 5 stars
Verified

Good value, quality hedging. Great customer service, as well. I phoned twice to add something to my order which they obliged with grace. Thank you.

Rated 5 out of 5 stars
Verified

Really happy with my delivery. All plants arrived in perfect condition, and very quickly. Would highly recommend and use you again

Rated 5 out of 5 stars
Invited

I would like to give you more than five stars because I am over the moon with the very good gesture you sent me with the plants to replace the previous ones these have taken very well and am really... See more

Company replied

Rated 4 out of 5 stars
Verified

Decent price, speedy delivery, nice plants so overall very satisfied. Didn’t realise height quoted included the root ball and was not just the height above the ground so wished I’d bought older plants... See more

Company replied

Rated 4 out of 5 stars
Invited

My plants arrived looking very healthy and are settling in well. However, I think more care could have been taken packing the plants for transportation. Two plants arrived almost out of their pots... See more

Company replied

Rated 5 out of 5 stars
Verified

I have bought from this company before and feel I always get a great product. I’m far from the best gardener but the instructions, on line, are brilliant… could possibly help putting a copy in the pac... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service all the way through from order to delivery. After starting my order online I had a query and needed to make contact via phone. The staff person I spoke with was super helpful and fri... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered a Choisya and two Spireas. Delivered really quickly. Choisya is lovely, the Spirea looked a bit sorry for themselves, being very straggly. We have planted all three and hope the Spireas sur... See more

Company replied

Rated 5 out of 5 stars
Verified

Our new hedging is really lovely, good quality and currently thriving where we have planted it. It did arrive (six metres of hedging plants) all on one pallet which made it quite ha... See more

Company replied

Rated 5 out of 5 stars
Invited

Plants arrived in great condition, promptly and very healthy. The tool to add additional products that would be needed for planting I found very useful. One issue identified but very quickly and easi... See more

Company replied

Rated 4 out of 5 stars
Verified

The plants were in very good condition when they came. But arrived a day after I was expecting them. Due to issues beyond the company's control. Overall happy.

Company replied

Rated 5 out of 5 stars
Verified

Delivered as per delivery notifications by a very pleasant driver called Darrell from Les Smith haulage based in swindon. I was expecting the trees to be 1.5 to 2.0m in hight. They were however muc... See more

Company replied

Rated 5 out of 5 stars
Invited

Second time using Best4Hedging, this time bought a load of Red Robin to make a hedge last time Laurels for a different part of the property. Good quality and delivery.good advice and guidance on the w... See more

Company replied

Rated 5 out of 5 stars
Verified

I was pleasantly surprised from the delivery to the unpacking... The delivery was quick and the packing of the plants insured that there was little to no damages. Regarding the cost, I got a grea... See more

Company replied

Rated 5 out of 5 stars
Verified

Arrived on time and the items were in first class condition. Great communication as always will definitely return again. Thank You James F

Company replied

Rated 4 out of 5 stars
Invited

Quick turnaround and quality plants. Only let down by the delivery company that delivered all three boxes upside down, despite all being well marked as fragile.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order, delivered in good time and no delivery costs for over £250, which was excellent. Plants look good, bushy and healthy. Good experience, would definitely recommend

Company replied

Rated 5 out of 5 stars
Verified

From start to delivery, first class service, The hedging was delivered on time, really pleased with the potted hedging

Company replied

Rated 5 out of 5 stars
Invited

Sadly, I had to have 2 trees removed from the back of my garden. Having used your site previously I knew there would be some good ideas and sure enough there was just what I was looking for! Phot... See more

Company replied

Rated 4 out of 5 stars
Verified

My plants look fine and were pretty well packaged. Delivery times need looking at and communication could be better.

Company replied

Rated 5 out of 5 stars
Verified

This is the third time that we have used Best 4hedging and each time we have had excellent service. The beech hedges we purchased are all doing extremely well. Due to a problem with DPD I did have ca... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service, I bought English Holly and it came taller than expected some with lush Red berries. They look healthy and I can’t wait to plant them. The delivery was fast and came with currant updates... See more

Company replied

Rated 5 out of 5 stars
Verified

When my order arrived it had been damaged in transit. A few Photos and an email sent and I had replacements withing the week. Many Thanks and will definately buy again. Very easy to order and notified... See more

Company replied

Rated 4 out of 5 stars
Verified

The plants arrived looking healthy with a good root system and were well packed. However the delivery driver did not seem to be able to read. The box clearly said "this way up" but the box was left on... See more

Company replied

Rated 5 out of 5 stars
Verified

We received our order in good time, the ordering process was easy. The bareroots arrived in good condition, cross fingers they grow on healthy.

Company replied

Rated 5 out of 5 stars
Verified

The yew trees are in great condition & quite large for the price. Added to this, delivery was super quick. Everything from choosing the right trees, placing the order and delivery was great 👌

Company replied

Rated 5 out of 5 stars
Verified

Excellent! I love the plants; they look healthy and were very well packed. The entire process ran smoothly from placing the order to delivery. I recommend best4hedging. Many thanks

Company replied

Rated 5 out of 5 stars
Verified

The plants are a good size and really healthy - coupled with the reasonable price and the delivery service I’m very happy. I will certainly use you again when I need more plants.

Company replied

Rated 5 out of 5 stars
Invited

Variety I wanted available on short delivery and even one plant damaged in transit was replaced the following day. Very good quality plants.

Company replied

Rated 4 out of 5 stars
Verified

Plants arrived on time. One box was damaged but plants seemed OK albeit jumbled up together. Quite a few had lost their berries and one plant seemed worse for wear although the rest are OK

Company replied

Rated 5 out of 5 stars
Invited

An excellent company. There were some issues with the quality of plants on delivery, and these were quickly resolved.

Company replied

Rated 3 out of 5 stars
Verified

The delivery arrived on Wednesday on time. Upon opening the 4 boxes some of the plants had come out of the pots and some plants had been damaged

Company replied

Rated 5 out of 5 stars
Verified

Super healthy plants, arrived well packaged on a pallet. More than happy up to now. See how the plants are after being planted in the ground.

Company replied

Rated 5 out of 5 stars
Verified

hedges came well packed and delivered without any damage, great price, already looking to use again.

Company replied

Rated 5 out of 5 stars
Verified

delivered on time, plants in good condition

Company replied

Rated 5 out of 5 stars
Verified

Items well packed and good communication throughout sorted out minor problem instantly Highly recommended

Company replied

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Company details

  1. Garden
  2. Garden Center
  3. Plant Nursery
  4. Wholesale Plant Nursery

Written by the company

best4hedging is the UK’s leading specialist in garden hedging, plants and trees. We’ve sold and dispatched millions of hedges online, as well as garden plants from 20cm bare-root whips to 4m tall, heavy root balls in the last ten years since opening our online retail store. But we’re not just an online retailer, our wealth of experience and knowledge in horticulture goes beyond this. Through our expertise in hedging and plants, we developed a Planting Advice section on our website. This will help you choose the right species for you garden, as well as tips on growing and maintaining your plants. You can also contact our experienced sales and advice team or call on 01257 494 480. Our team will help you build a shortlist and give you the pros and cons of each species. Whether you want to plant hedging to make your garden private, to plant vibrant flowering hedging and topiary trees to create a garden feature, or grow a blossoming fruit tree, you'll find what you're looking for with best4hedging.

12 Month Plant Guarantee Available

We understand living products can have issues

Rest assured, we only send top quality plants to be proud of and we have in place quality control measures that ensure you receive strong, healthy plants. However, we accept that sometimes things can go wrong and plants can fail. If any of your plants purchased from best4hedging fail within the first 12 months after delivery, we will either advise on how to help them recover, if we think they can, or replace them like for like if we agree they've failed, as long as the conditions of our guarantee have been met. Plant Guarantee Qualifying Conditions Condition 1: Plant using Rootgrow and a secondary plant feed from the following list: Rootgrow Mycorrhizal Fungi is ideal for application during planting, and we advise using it for all planting projects to ensure a well-established root system, better drought tolerance, healthier plant growth and superior establishment. Bonemeal is a slow release fertiliser that can be used at the time of planting and seasonally to improve the quality of the soil. AfterPlant Evergreen Bio-Active Fertiliser is for use specifically with evergreen plants after planting to encourage lush and healthy growth. It complements the use of Rootgrow as a planting aid helping to strengthen and nourish the plants. Seaweed Bio-Stimulant is ideal for any plant type. When used in conjunction with Rootgrow, the liquid seaweed can speed up the mycorrhizal fungi colonisation by up to 60% creating a highly efficient root support process to promote healthy root development and establishment. Condition 2: Prepare your planting area before you begin Make sure you weed thoroughly weed the planting area beforehand and continue to keep on top of weeds during the first few years of establishment. This ensures that there is no competition for nutrients and helps your plants thrive. Condition 3: Immediate and ongoing care for your plants If your local area is prone to rabbits and/or windy conditions, then do consider planting with rabbit guards and stakes to keep them protected. (Applies mainly to deciduous bare roots) While they are young and just establishing themselves, plants (and hedging plants are no exception) need regular watering. Water generously during planting and throughout dry periods. Direct water to the base of the plants, not to the foliage during very hot and sunny weather, otherwise water can burn the leaves as it evaporates. In hot weather it's best to water first thing in the morning or last thing at night. Light rain may not provide enough water. Sometimes it's not enough to reach the roots, so your plants may still need watering. It's always best to check. In case of extreme cold weather we would recommend laying a fleece bag or any breathable material over plants that have been newly planted. Just be sure to remove it once the temperatures rise to prevent suffocating your plants.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

415 reviews

5-star
4-star
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2-star
1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars
Verified

Photina Red Robin

Delivered on time, the plants were in good condition and the price was good .all planted and are growing nicely.

August 27, 2025
Rated 5 out of 5 stars
Verified

Great service

Great service, quick delivery. Good quality of plants and helpful recommendations. Had an issue with one plant on delivery, very quickly and easily sorted. Would recommend.

August 26, 2025
Rated 5 out of 5 stars
Verified

Really can't fault

Really can't fault. Good price, good communication. Packaging was first class and delivered when supposed to. Highly recommended, and will use again.

October 27, 2025
Rated 5 out of 5 stars
Verified

Easy to order online

Easy to order online. I ordered 2 separate batches of the same plants, a few days apart. Hedges Direct combined the orders & refunded postage on one of them. I was kept informed of the dispatch & expected delivery date & time. The plants arrived on time, well packaged, (if a little dry at the roots), I have planted them out & they look fine.

October 24, 2025
Rated 2 out of 5 stars
Verified

I have only received half the order

I have only received half the order, (50 plants not delivered).The plants that were delivered were boxed,but despite saying careful live plants,on opening the box the plants were scattered, some even upside down. I realize this is probably the couriers fault not yours. But simply not good enough. The courier driver stated there was another box in the depot, but despite the obvious urgency and error made, they still have not been delivered.

October 20, 2025
best4hedging logo

Reply from best4hedging

Hi Steve,
Thank you for your feedback. I am so sorry for all the issues with the delivery of your order, and that DPD did not take better care of your plants and I do understand how disappointing this was for you.
I can see my colleague Vicky has arranged for another 50 x plants to be sent out to you, so you can complete the planting of your Orange Pyracatha.
And I have also emailed you, just to let you know that as an apology I have raised a credit note against your account.
I do hope you place another order with us and give us the opportunity to show we can deliver good quality plants o the agreed date.
Once again, I am very sorry for the inconvenience caused. You have my direct contact details now so if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care

Rated 2 out of 5 stars
Verified

Missing crab apples

Nothing wrong with anything other than only 10 of the 12 plants arrived. I'm just waiting now for the 2 crab apple plants that were missing.

October 16, 2025
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Reply from best4hedging

Hi George,
Thank you for your feedback. I am so sorry you received your order with 2 x Crab Apple plants missing and I completely understand how disappointing this was for you.
Looking at our system I can see my colleague Wendy has arranged for 2 x plants to be sent out today for delivery tomorrow, and you can complete your planting.
Your collection of plants are all native, deciduous species, so they will lose their leaves in autumn and will look rather sorry for themselves over autumn and winter. They will burst back into leaf again and will flower in spring and will produce berries in autumn.
Please accept my apologies for all the inconvenience we have caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care

Rated 5 out of 5 stars
Verified

A great service, I purchased from the company before,

From start to delivery, first class service, The hedging was delivered on time, really pleased with the potted hedging

October 14, 2025
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Reply from best4hedging

Hi John,
We are incredibly grateful that you have taken the time to leave us a 5-Star review. I am so pleased you are happy with the service we provided and also with the Golden Privet plants you have received, it is always lovely to hear such positive feedback. And I hope they are settling into their new home.
Golden Privet is a semi-evergreen, which means the plants may lose some or all their leaves during a very cold winter. Lots of new leaves will push through again in spring and in summer they will produce creamy/white flowers that will attract lots of butterflies and bees. Your new plants will really brighten up your garden with their yellow and green variegated leaves.
I hope you enjoy your new hedging and the wildlife it will bring to your garden. Thank you once again for the review and thank you for being such a fabulous customer and if we can help you with anything further please let us know 😊.
Kind Regards,
Judi, Customer Care

Rated 5 out of 5 stars
Verified

Ordered a Choisya and two Spireas

Ordered a Choisya and two Spireas. Delivered really quickly. Choisya is lovely, the Spirea looked a bit sorry for themselves, being very straggly. We have planted all three and hope the Spireas survive. Fingers crossed.

October 9, 2025
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Reply from best4hedging

Hi,
Thank you very much for taking the time to leave your review. I am sorry you were concerned about your Spiraea japonica 'Little Princess' plants when they arrived. They are a deciduous species, so they will lose their leaves in autumn and will look rather sorry for themselves over autumn and winter. They will burst back into leaf again and will flower in early summer with flat heads of soft pink flowers.
And your Mexican Orange Blossom is an evergreen with beautiful foliage and will produce star-shaped white flowers in spring. If you cut the stems back by about 20/30cm after they have finished flowering, it will flower again in late summer/autumn.
Thank you once again for the review and thank you for being such a fabulous customer and if we can help you with anything further please let us know 😊.
Kind Regards,
Judi, Customer Care

Rated 5 out of 5 stars
Verified

delivered on time

delivered on time, plants in good condition

October 15, 2025
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Reply from best4hedging

Hi Phil,
Thank you so much for taking the time to leave us a 5 star review and thank you for being a repeat customer. We really do appreciate you placing another order with us.
And its lovely to hear how pleased you are with your Topiary Balls. Your new Topiary will look amazing in either pots or planted into the ground. And it is slow growing so will be easy to maintain.
Thank you again for the lovely comments and if we can help you with anything further, please let us know 😊.
Kind Regards,
Judi, Customer Care

Rated 5 out of 5 stars
Verified
best4hedging logo

Reply from best4hedging

Hi Mark,
Thank you very much for taking the time to leave your review. Its lovely to hear you are happy with the website and I hope your new Lonicera Nitida plants are enjoying their new surroundings.
Lonicera Nitida is an evergreen with tiny leaves. Your plants will knit together to form a beautiful dense hedge. They sometimes produce little white flowers in spring, and these will attract pollinating insects, and the dark berries that push through in autumn will feed hungry birds.
I hope you enjoy your new hedging and the wildlife it will bring to your garden. Thank you again for the lovely comments and if we can help you with anything further, please let us know 😊.
Kind Regards,
Judi, Customer Care

Rated 5 out of 5 stars
Verified

Very good service

Very good service

October 6, 2025
best4hedging logo

Reply from best4hedging

Hi Helmut,
Thank you so much for taking the time to leave us a 5 star review and thank you for being a repeat customer. We really do appreciate you placing another order with us and its lovely to hear you are pleased with the service we provided. And I hope your Laurel Etna is in the ground and is settling into its new home.
Your Laurels will knit together to create a beautiful dense evergreen hedge. Younger leaves are a stunning bronze/orange in colour and as the plants mature they turn dark green. During the spring they produce tiny white flowers that are popular with butterflies and bees and during winter they produce black berries that hungry birds love.
Thank you again for the lovely comments and if we can help you with anything further, please let us know 😊.
Kind Regards,
Judi, Customer Care

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