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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the clear and helpful instructions provided throughout their learning journey. Many consumers have expressed their gratitude for the service received, highlighting the flexibility and adaptability of the learning experience, which caters well to busy work and personal lives. People also value the open forum for asking questions and engaging with peers. However, opinions are divided on the app, with consumers showing disagreement on its functionalities. While the staff receives mixed feedback, the positive sentiment towards the service is consistent. Some reviewers have reported negative experiences when trying to contact the company.

Based on these reviews

Rated 4 out of 5 stars

Avado's content and method of delivery are great however, in order to appeal to all learners a more auditory element would be helpful. Also, the app does not work well on a mobile phone which makes it... See more

Rated 4 out of 5 stars

Update Wednesday 8th of October. I have been contacted by Marc Smith from Avado Student Support, his kindness and understanding allowed me to come back to the course. I am very excited to restart... See more

Company replied

Rated 4 out of 5 stars

CIPD as a certication is expensive and I do not only refer to Avado but all the other learning providers too. The learning experience with AVADO is quite nice. The learning model is self-study - so on... See more

Rated 4 out of 5 stars

Had the opportunity to learn from two tutors, Mark and Britt, both of whom have been incredibly supportive. They provided clear guidance on how to approach each AC, responded promptly to any doubts or... See more

Rated 5 out of 5 stars

I dealt with an agent initially who wasn't able to resolve my issue and just closed my case. I then called up and spoke to a man called Mark who was from a different team but very helpful. I then cont... See more

Rated 5 out of 5 stars

Brit Webster is amazing ! She has made me relax and enjoy the course. With her understanding that it is difficult for some who have been out of learning for sometime to her guidance and keeping me on... See more

Rated 5 out of 5 stars

Caron was really helpful in extending my submission deadline after I paid the required fee. thank you very much and it was a smooth process.

Rated 5 out of 5 stars

Britt Webster at Avado has been an outstanding tutor. Her sessions were consistently clear and informative and she always followed up with a wealth of resources for further study. Outside of sessions,... See more

Rated 5 out of 5 stars

Britt Webster is the most organised and structured tutor I’ve had on the CIPD Level 5 course with Avado. Her tutorials are clear, focused, and run exactly as a good lesson should, with helpful rec... See more

Rated 5 out of 5 stars

Your insights are like a shot of espresso for my confidence - that's what I also popped into our session chats earlier :)). I'm all pumped up during our sessions, but then I go full-on wild ride a... See more

Rated 5 out of 5 stars

I recently completed my CIPD L5 with Avado and had a great experience. Mark Beacham was an excellent tutor and supported me with any queries I had throughout the course. The course was difficult but t... See more

Rated 5 out of 5 stars

I really enjoyed my CIPD level 5 course. I enrolled on the course to support a career change after having two children and I felt anxious about studying again. My tutor was Mark and I found his tutor... See more

Rated 5 out of 5 stars

Federica was brilliant. Always making me feel at ease and answering all my questions. I was very nervous about starting a new chapter in my life at 44 but Federica you made it easy and I now feel con... See more

Rated 5 out of 5 stars

Mark and Britt have been amazing!!! So receptive, great at explaining things in simple terms and providing help whenever needed. They are good at putting your mind at ease when you haven't studied i... See more

Rated 5 out of 5 stars

Delighted to announce I have just passed my final assignment! Really couldn't have done it without the amazing tutor support of Britt Webster, She really goes above and beyond to help you even when m... See more

Rated 5 out of 5 stars

Absolutely great provider. Always on hand to answer tickets even when I am stressed lol, they calm me down. Tutor sessions are very clear and concise and help me understand each AC Clearer. Huge th... See more

Rated 5 out of 5 stars

I have been completing my CIPD Level 5 through Avado and have had several tutors since joining. I have struggled juggling assignments alongside working full-time, but my current tutor, Mark Beacham, h... See more

Rated 5 out of 5 stars

Simply my Tutor - Mark Beacham!!!! Due to work commitments I was unable to follow the live classes and, at one point I was so behind! I emailed Mark and he sent me links to the recordings of... See more

Rated 5 out of 5 stars

My tutor Britt Webster is just the best. Her sessions are so structured and organised. I was so overwhelmed when I first signed up to my CIPD level 5 but by the end of my first tutor session - I kne... See more

Rated 5 out of 5 stars

Had a really good experience thanks to my tutor, Mark Beacham. Mark is very clear in his teaching, always really helpful and prompt in answering queries. Plus he makes assessments very relateable. Jus... See more

Rated 5 out of 5 stars

Mark is an excellent tutor. He is so helpful whenever there are any queries and explains everything so well. He is also very engaging and his lessons are never boring!! I always come out of a tutor se... See more

Rated 5 out of 5 stars

Cassandra has been amazingly helpful I cannot fault her in anyway. She has also been so caring and helpful. She is a employee you should definitely want to keep and others should follow in her footste... See more

Rated 5 out of 5 stars

I had a great experience with Avado. The learning was flexible and easily adapted to my busy work and personal life. The feedback on each criteria was clear and concise, which helped me pass my units.... See more

Rated 5 out of 5 stars

My whole process from Avado has been great so far. The hub is easy to follow, the tutors are supportive and informative and you have all the information you require along with advice and support with... See more

Rated 5 out of 5 stars

Federica Grisanti - Tutor I had Federica as my Tutor for 3CO04 Cohort and she was so good. Her knowledge, how she breaks down the elements of learning so we all understood her was incredible. I stu... See more

Rated 5 out of 5 stars

I enrolled on the L5 People Management course and have had to transfer my course to a later cohort due to personal and health matters. I spoke to Caron who is part of the Student Support Team and she... See more

Rated 5 out of 5 stars

Dear Caron from Student Support, Thank you so so much for going above and beyond to help me when I was stressing about my login issues, you’ve truly helped me through the most difficult time. K... See more

Rated 5 out of 5 stars

Avado have really provided all tools for us as learners to pass the CIPD course. I was so impressed by the quality of study materials on the learners platform, lengthy further reading recommendations... See more

Rated 5 out of 5 stars

I enrolled for level 3 Foundation Certificate in People's Practice (professional course, not lite self-guided) and I have to admit I'm very impressed with the quality of tutor support sessions and lea... See more

Rated 5 out of 5 stars

I had a fantastic experience studying my CIPD qualification with Avado. The platform was easy to use, the resources were really helpful, and I always felt supported throughout my learning. A sp... See more

Rated 5 out of 5 stars

I recently completed my course with Avado and I found the course very hard, but I had Britt as my tutor and she was fantastic. She's so engaging and easy to learn from, but also a really kind and war... See more

Rated 5 out of 5 stars

Caron is such a supportive person! She always follows through on mails and responds with adequate communication and guidance on a way forward.

Rated 5 out of 5 stars

I enrolled today to study my CIPD Level 5 Diploma in HR Management, and after a long time analyzing learning providers (even with a comparison in Excel🤓), I decided to study with Avado. Cheryl Ba... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast enrolement, friendly and knowledgeable enrolement personel. My account was created in minutes. I could access content from day one, and navigate the learning platform. A major downside is that y... See more

Rated 5 out of 5 stars

My tutor, Britt Webster, has made the learning experience very positive. She shares plenty of resources to help us with the assessment and gives clear guidance. She is generous with her words of encou... See more

Rated 5 out of 5 stars

I am currently studying for my CIPD Level 5 and honestly couldn’t have asked for a better tutor. Mark has been incredibly supportive, responsive, and committed to helping me succeed from the start... See more

Rated 5 out of 5 stars

I have just registered with Avado and haven’t started my course yet, but I wanted to share my positive experience so far. I would like to thank Ali Moore for providing prompt and efficient support whe... See more

Rated 5 out of 5 stars

My experience at Avado has been very positive. My tutor, Michael Ranft has been providing quality customer service, responding to my enquiries or questions in a timely manner. He has assisted me and t... See more

Rated 5 out of 5 stars

Britt Webster has been great as a tutor so far on the Avado CIPD Level 5 Learning & Development course and I am writing to thank her. She has responded quickly when I had deadlines and has also given... See more

Rated 5 out of 5 stars

Avado' learning materials are easy to navigate and each module is broken down into weekly segments that help with time management. When studying part time this is hugely beneficial. Britt was my... See more

Rated 5 out of 5 stars

I really enjoyed the CPD module, and Britt’s sessions stood out as something genuinely different. Her teaching style felt more like being guided through the learning emotionally, rather than just bein... See more

Rated 5 out of 5 stars

This has been such a good experience learning with Avado. Mark Beacham was especially helpful whenever I had doubts or needed extra help, even though he was not my direct Tutor. I would definitely rec... See more

Rated 5 out of 5 stars

Studying my CIPD Level 5 in People Practice with Avado, has been a great experience. I was initially skeptical about which provider to use, but I'm glad I chose Avado! My tutor Mark Beacham has been... See more

Rated 5 out of 5 stars

Elbin was great. Sorted out my account in 5minutes and explained the situation thoroughly. Great service.

Rated 5 out of 5 stars

I have been studying for a CIPD L5 In Organisational Learning & Development with Avado and the whole experience has been great! Britt was a wonderful and supportive tutor, and the knowledge and l... See more

Rated 5 out of 5 stars

Having Britt as my tutor during my Level 5 CIPD was a blessing - this course is HARD! The sessions where Britt went through the assignments were worth their weight in gold, as were the weekly emails... See more

Rated 5 out of 5 stars

I started this course feeling quite overwhelmed, but the support and guidance from Britt and the team at Avado have made a huge difference. Self-directed learning can be challenging, but the tutor inp... See more

Rated 5 out of 5 stars

So far the support provided by Michael has been amazing. His prompt, straightforward and empathetic manner of addressing each query is comendable! I’ve personally reached out multiple times for a call... See more

Rated 5 out of 5 stars

I’m incredibly grateful for the support Mark Beacham has provided throughout my one-year journey completing CIPD Level 5. His consistent willingness to help, no matter the challenge, made a real diffe... See more

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Company details

  1. Educational Institution
  2. Adult Education School
  3. Distance Learning Center

Written by the company

Avado is a leading provider of CIPD qualifications in the UK and Middle East. For over a decade, we have partnered with the Chartered Institute of Personnel and Development (CIPD) to empower HR and L&D professionals to excel in their careers. With a proven track record, Avado has guided over 50,000 learners towards their professional goals, equipping them with the knowledge and skills to develop and grow.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Level 5 - Britt, Michael & Marc are GEMS!!!

I have very recently completed my level 5 CIPD at Avado and must say my experience was 10/10. There were a couple of things that could’ve been better (minor) that I will explain, but overall, in my opinion, it was a FANTASTIC learning experience and I cannot recommend them enough.

Cons:
- Avado were late to release marks on a couple of occasions due to them “receiving a high volume of submissions”. Whilst I appreciate this - things happen - it is still very frustrating and nerve-wracking for the learner, who is left to wait weeks for their marks…. Considering we work our socks off to meet essay deadlines at our end, but then there are delays at their end, it is very disappointing. This resulted in my work missing the Sept moderation window and being put in the Nov window instead!

Pros:
- Britt Webster, Michael Ranft and Mark Beecham (I believe Mark has now left Avado) are ANGELS!!!!!!
3 fantastic humans, each with unique teaching styles, who want nothing but for us to succeed - I couldn’t have got through this course if it wasn’t for them. Their dedicated time, support and guidance, was truly appreciated and allowed me to excel in this course. Their teaching styles, passion and direction really brought the course to life and I thoroughly enjoyed every tutor support session & cohort cafe.

- The content on the Avado platform is great, so interactive and very informative. The student query ticketing system was also very good. The “tutor updates” each tutor sends is also brilliant and genuinely helped me pass each essay!

- Lastly, Britt deserves a special shoutout. I fell behind in my course a few times, due to extenuating circumstances (critical family illness) and she always supported me, allowed for extensions and made sure I was ok & not stressing. I will forever be grateful for Brit’s care and support! THANK YOU!

All that’s left to say is…… BOOK YOUR CIPD WITH AVADO TODAY! ;)

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Caron - an asset to the Student Success Team

I dealt with an agent initially who wasn't able to resolve my issue and just closed my case. I then called up and spoke to a man called Mark who was from a different team but very helpful. I then contacted the student success team again and was connected to an agent called Caron. My anxiety about restarting my course soon disappeared. Caron was extremely understanding of my situation and then went above and beyond to transfer me over to the new course. She kept me informed - and was a single point of contact for me. As someone with ADHD - this was extremely beneficial for me as I struggle to articulate when dealing with new people. Thankyou so much :)

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic guidance from Britt and the Avado team

I started this course feeling quite overwhelmed, but the support and guidance from Britt and the team at Avado have made a huge difference. Self-directed learning can be challenging, but the tutor input, feedback, and practical tips along the way have been invaluable. I’ve really benefited from their encouragement and advice throughout my CIPD journey.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great Tutor Support

Brit Webster is amazing !
She has made me relax and enjoy the course. With her understanding that it is difficult for some who have been out of learning for sometime to her guidance and keeping me on track. Her tutor sessions, give clear explanations and with those now famous white boards you feel totally supported.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

They only want your money

They are very welcoming when you first start, the payment leaves you're account very punctually and smoothly. But during the course you start to see the lack of attention you receive from them, they never answer you directly and they are very restrictive towards you, because they can do whatever they want. I'm trying for a month to solve my situation with them. sent them multiple email proving that I'm telling the truth, called multiple times, but they don't even bother to read it or listen, they just answered the same thing, forcing me to go in circles with this situation, waisting everybody's time. They only want your money!

September 1, 2025
Unprompted review
Avado logo

Reply from Avado

Hi Jana,

Thanks for for review and I'm really sorry to hear this has been your experience after a year of learning with us. I'd love to do anything I can to help as you're so close to achieving your certificate.

Our support team reached out to you by email on the 18th, 23rd, and 26th September to help with the issue you're having with your assessment submission - they're standing by to assist with what you need for the final assessment. We're also available by phone until 12:00 today.

Please do reach out to me directly if there's any additional support I can provide (marc.smith@avadolearning.com)

Marc
Avado Student Support Manager

Rated 5 out of 5 stars

Good customer service

My experience at Avado has been very positive. My tutor, Michael Ranft has been providing quality customer service, responding to my enquiries or questions in a timely manner. He has assisted me and the rest of students by providing clear guidance on how to successfully complete our assessments.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

CIPD L5 In L&D - Britt has been great!

I have been studying for a CIPD L5 In Organisational Learning & Development with Avado and the whole experience has been great!

Britt was a wonderful and supportive tutor, and the knowledge and learning provided through the experience are incredibly useful, not just for obtaining certification but also to apply in real-life workplace situations & projects.

Thanks B!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Britt Webster is the best!

My tutor Britt Webster is just the best. Her sessions are so structured and organised. I was so overwhelmed when I first signed up to my CIPD level 5 but by the end of my first tutor session - I knew I was going to be ok. Britt, your whiteboards are amazing!!

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Unhappy and disappointed.

Unhappy and disappointed as they care more about money, don't feel that students are supported at all.

Dealt with arrogant people and would not recommend them at all.

July 10, 2025
Unprompted review
Avado logo

Reply from Avado

Hi Mamadou,

I've requested more information as I can't find your details in our system so am unable to review your situation. I'm sorry to hear about your experience and we'd love the chance to change your mind - please reach out to our support team via the Help Centre and we'll be happy to see how we can help. (https://join.avadolearning.com/help-centre)

Marc
Avado Student Support Manager

Rated 5 out of 5 stars

Outstanding tutor

Britt Webster at Avado has been an outstanding tutor. Her sessions were consistently clear and informative and she always followed up with a wealth of resources for further study. Outside of sessions, she’s been incredibly responsive and helpful—nothing has ever been too much trouble.

September 18, 2025
Unprompted review
Rated 4 out of 5 stars

Education is important.

Update Wednesday 8th of October.
I have been contacted by Marc Smith from Avado Student Support, his kindness and understanding allowed me to come back to the course. I am very excited to restart cohort in November and thankful as it's all on Marc that 1 star changed to 4.

I am very dissatisfied and disappointed as school cares about money only not students. There are extreme situations that happens once in a lifetime however its easier to terminate student and stop replying than listen, understand and allow to finish education.

September 30, 2024
Unprompted review
Avado logo

Reply from Avado

Hi Carolina,

It's been great to speak with you and I'm glad we could re-enrol you for our November cohort. We look forward to re-welcoming you as a learner on the course!

All the best,
Marc
Avado Student Support Manager

Rated 5 out of 5 stars

High performing Avado tutor: Britt Webster

Britt Webster is the most organised and structured tutor I’ve had on the CIPD Level 5 course with Avado. Her tutorials are clear, focused, and run exactly as a good lesson should, with helpful recaps and further reading to reinforce learning.

She follows up promptly with excellent resources and is always responsive to questions, which makes a real difference when studying remotely. Having taught myself, I can recognise a great teacher instantly. Britt has all the qualities: clarity, preparation, and the ability to engage. If she ever stepped into a traditional classroom, I have no doubt she would excel there too.

She has genuinely enhanced my learning experience, and I would highly recommend her to any CIPD student. Avado are lucky to have her.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic tutor

I had a fantastic experience studying my CIPD qualification with Avado. The platform was easy to use, the resources were really helpful, and I always felt supported throughout my learning.

A special mention to my tutor, Britt, who was brilliant , supportive, approachable, and always encouraging. She explained everything clearly and gave me the confidence to progress through the course.

I’d highly recommend Britt to anyone studying with Avado she’s brilliant and a real safe bet for anyone who wants guidance and support!

I’d definitely recommend Avado to anyone looking to study CIPD or further their HR knowledge. The combination of great tutors, helpful resources, and career support made the whole experience really positive.

September 9, 2025
Unprompted review
Rated 4 out of 5 stars

Decent content and Great Instructors

CIPD as a certication is expensive and I do not only refer to Avado but all the other learning providers too. The learning experience with AVADO is quite nice. The learning model is self-study - so one has to rely on the content provided by AVADO which is just ok. They have structured it well by breaking it down into sub-topics etc. However I would have expected it to be a bit better with them adding links to each topic in the module itself. There are resource links in a separate section which makes for separate reading but you would have to navigate out of the page to access that. What I appreciate though is the quality of the instruction and the instructors who are good at what they do. They are very patient and guide you with your doubts during the tutorials - esp Britt Webster and Mark Beacham. They deserve a special mention for demonstrating professionalism of the highest standards in their tutoring.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Federica was brilliant. Always making me feel at ease and answering all my questions. I was very nervous about starting a new chapter in my life at 44 but Federica you made it easy and I now feel confident in taking on new challenges. THANK YOU

September 4, 2025
Unprompted review

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