Avado's content and method of delivery are great however, in order to appeal to all learners a more auditory element would be helpful. Also, the app does not work well on a mobile phone which makes it... See more
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Avado is a leading provider of CIPD qualifications in the UK and Middle East. For over a decade, we have partnered with the Chartered Institute of Personnel and Development (CIPD) to empower HR and L&D professionals to excel in their careers. With a proven track record, Avado has guided over 50,000 learners towards their professional goals, equipping them with the knowledge and skills to develop and grow.
Contact info
Scalespace, 58 Wood Lane , W12 0BZ, London, United Kingdom
- 02039067100
- https://avadolearning.my.salesforce-sites.com/webtocase/
- avadolearning.com
Replied to 65% of negative reviews
Typically replies within 1 week
Level 5 - Britt, Michael & Marc are GEMS!!!
I have very recently completed my level 5 CIPD at Avado and must say my experience was 10/10. There were a couple of things that could’ve been better (minor) that I will explain, but overall, in my opinion, it was a FANTASTIC learning experience and I cannot recommend them enough.
Cons:
- Avado were late to release marks on a couple of occasions due to them “receiving a high volume of submissions”. Whilst I appreciate this - things happen - it is still very frustrating and nerve-wracking for the learner, who is left to wait weeks for their marks…. Considering we work our socks off to meet essay deadlines at our end, but then there are delays at their end, it is very disappointing. This resulted in my work missing the Sept moderation window and being put in the Nov window instead!
Pros:
- Britt Webster, Michael Ranft and Mark Beecham (I believe Mark has now left Avado) are ANGELS!!!!!!
3 fantastic humans, each with unique teaching styles, who want nothing but for us to succeed - I couldn’t have got through this course if it wasn’t for them. Their dedicated time, support and guidance, was truly appreciated and allowed me to excel in this course. Their teaching styles, passion and direction really brought the course to life and I thoroughly enjoyed every tutor support session & cohort cafe.
- The content on the Avado platform is great, so interactive and very informative. The student query ticketing system was also very good. The “tutor updates” each tutor sends is also brilliant and genuinely helped me pass each essay!
- Lastly, Britt deserves a special shoutout. I fell behind in my course a few times, due to extenuating circumstances (critical family illness) and she always supported me, allowed for extensions and made sure I was ok & not stressing. I will forever be grateful for Brit’s care and support! THANK YOU!
All that’s left to say is…… BOOK YOUR CIPD WITH AVADO TODAY! ;)
Elbin was great
Elbin was great. Sorted out my account in 5minutes and explained the situation thoroughly. Great service.
Caron was really helpful in extending…
Caron was really helpful in extending my submission deadline after I paid the required fee. thank you very much and it was a smooth process.
Caron - an asset to the Student Success Team
I dealt with an agent initially who wasn't able to resolve my issue and just closed my case. I then called up and spoke to a man called Mark who was from a different team but very helpful. I then contacted the student success team again and was connected to an agent called Caron. My anxiety about restarting my course soon disappeared. Caron was extremely understanding of my situation and then went above and beyond to transfer me over to the new course. She kept me informed - and was a single point of contact for me. As someone with ADHD - this was extremely beneficial for me as I struggle to articulate when dealing with new people. Thankyou so much :)
Fantastic guidance from Britt and the Avado team
I started this course feeling quite overwhelmed, but the support and guidance from Britt and the team at Avado have made a huge difference. Self-directed learning can be challenging, but the tutor input, feedback, and practical tips along the way have been invaluable. I’ve really benefited from their encouragement and advice throughout my CIPD journey.
Great Tutor Support
Brit Webster is amazing !
She has made me relax and enjoy the course. With her understanding that it is difficult for some who have been out of learning for sometime to her guidance and keeping me on track. Her tutor sessions, give clear explanations and with those now famous white boards you feel totally supported.
They only want your money
They are very welcoming when you first start, the payment leaves you're account very punctually and smoothly. But during the course you start to see the lack of attention you receive from them, they never answer you directly and they are very restrictive towards you, because they can do whatever they want. I'm trying for a month to solve my situation with them. sent them multiple email proving that I'm telling the truth, called multiple times, but they don't even bother to read it or listen, they just answered the same thing, forcing me to go in circles with this situation, waisting everybody's time. They only want your money!

Reply from Avado
Caron is such a supportive person
Caron is such a supportive person! She always follows through on mails and responds with adequate communication and guidance on a way forward.
Good customer service
My experience at Avado has been very positive. My tutor, Michael Ranft has been providing quality customer service, responding to my enquiries or questions in a timely manner. He has assisted me and the rest of students by providing clear guidance on how to successfully complete our assessments.
CIPD L5 In L&D - Britt has been great!
I have been studying for a CIPD L5 In Organisational Learning & Development with Avado and the whole experience has been great!
Britt was a wonderful and supportive tutor, and the knowledge and learning provided through the experience are incredibly useful, not just for obtaining certification but also to apply in real-life workplace situations & projects.
Thanks B!
Britt Webster is the best!
My tutor Britt Webster is just the best. Her sessions are so structured and organised. I was so overwhelmed when I first signed up to my CIPD level 5 but by the end of my first tutor session - I knew I was going to be ok. Britt, your whiteboards are amazing!!
Amazing customer service and support.
Unhappy and disappointed.
Unhappy and disappointed as they care more about money, don't feel that students are supported at all.
Dealt with arrogant people and would not recommend them at all.

Reply from Avado
Outstanding tutor
Britt Webster at Avado has been an outstanding tutor. Her sessions were consistently clear and informative and she always followed up with a wealth of resources for further study. Outside of sessions, she’s been incredibly responsive and helpful—nothing has ever been too much trouble.
Education is important.
Update Wednesday 8th of October.
I have been contacted by Marc Smith from Avado Student Support, his kindness and understanding allowed me to come back to the course. I am very excited to restart cohort in November and thankful as it's all on Marc that 1 star changed to 4.
I am very dissatisfied and disappointed as school cares about money only not students. There are extreme situations that happens once in a lifetime however its easier to terminate student and stop replying than listen, understand and allow to finish education.

Reply from Avado
High performing Avado tutor: Britt Webster
Britt Webster is the most organised and structured tutor I’ve had on the CIPD Level 5 course with Avado. Her tutorials are clear, focused, and run exactly as a good lesson should, with helpful recaps and further reading to reinforce learning.
She follows up promptly with excellent resources and is always responsive to questions, which makes a real difference when studying remotely. Having taught myself, I can recognise a great teacher instantly. Britt has all the qualities: clarity, preparation, and the ability to engage. If she ever stepped into a traditional classroom, I have no doubt she would excel there too.
She has genuinely enhanced my learning experience, and I would highly recommend her to any CIPD student. Avado are lucky to have her.
Fantastic tutor
I had a fantastic experience studying my CIPD qualification with Avado. The platform was easy to use, the resources were really helpful, and I always felt supported throughout my learning.
A special mention to my tutor, Britt, who was brilliant , supportive, approachable, and always encouraging. She explained everything clearly and gave me the confidence to progress through the course.
I’d highly recommend Britt to anyone studying with Avado she’s brilliant and a real safe bet for anyone who wants guidance and support!
I’d definitely recommend Avado to anyone looking to study CIPD or further their HR knowledge. The combination of great tutors, helpful resources, and career support made the whole experience really positive.
Decent content and Great Instructors
CIPD as a certication is expensive and I do not only refer to Avado but all the other learning providers too. The learning experience with AVADO is quite nice. The learning model is self-study - so one has to rely on the content provided by AVADO which is just ok. They have structured it well by breaking it down into sub-topics etc. However I would have expected it to be a bit better with them adding links to each topic in the module itself. There are resource links in a separate section which makes for separate reading but you would have to navigate out of the page to access that. What I appreciate though is the quality of the instruction and the instructors who are good at what they do. They are very patient and guide you with your doubts during the tutorials - esp Britt Webster and Mark Beacham. They deserve a special mention for demonstrating professionalism of the highest standards in their tutoring.
Brilliant
Federica was brilliant. Always making me feel at ease and answering all my questions. I was very nervous about starting a new chapter in my life at 44 but Federica you made it easy and I now feel confident in taking on new challenges. THANK YOU
Federica an excellent tutor and great…
Federica an excellent tutor and great help with my assignments
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