AnswerForce Reviews 849

We use Answer Force more as a receptionist. It's been helpful because when we're at lunch or it's after hours, our prospects or customers get to talk to a real person. We're emailed right away with... See more

AnswerForce has been our after-hours lifeline for six months now—every caller thinks they’ve reached our front desk. Jamie, our regular receptionist, goes the extra mile jotting down the tiniest detai... See more

My representative was Eimaan Khan. Our low vision practice experienced telephone answering disruption on several levels. Additionally, we had to fire the individual responsible for taking the call i... See more

I have dealt with many answering services before and this has been by far the greatest one. We are a well established HVAC company who needed a reliable answering service. Not only do they immediately... See more

We have had some issues with implementation and figuring out exactly what we need. Shilpa has made this extremely painless. Her attention to detail and ability to work with us to revise our scripts on... See more

I love AnswerForce—they’ve been a lifesaver! As a mental health professional with a growing practice, it’s essential that every call is answered. AnswerForce ensures no call goes unanswered, and the a... See more

Thanks Anuja for all the support you provided on the calls.. I Had an exceptional experience with Anuja Selvaraju. She was very patient in listening and understanding the issues and extremely profici... See more

Subhojit Bhowmick Was easy to work with and we went back and forth on how to update our call types and scripts. He walked me through it from an agents perspective and then we quickly got the script up... See more

I own a small Services business. AnswerForce is like have 24/7/365 personnel to receive the calls / leads that potentially can be converted into new customers. I switched to AnswerForce from an AI c... See more

Chine from AnswerForce has been a real lifesaver! She helped us revamp our script and get Housecall Pro working seamlessly with AnswerForce. Thanks to her, we're communicating better with our custome... See more

They are by far the best in the business. Ali was awesome from beginning to end. so patient, smiley in the great communicator. She made sure they understand everything and that all of my concerns... See more

I have used AnswerForce for my law office intake for several years. They provide excellent and seamless service. Most people don’t even realize they are “just” my answering service. For example, a ye... See more

We had a great experience working with Aayushi Jayaswal. While we have had our service in place for many years, we had not updated our contacts and scripts in quite a while. Aayushi spent an hour and... See more

When reviewing your co's website I was contacted immediately by a chat invite. I though it was a BOT and asked them, and Michele replied "no". She connected me to Pamela. That app. was easy to attend,... See more

From the initinal meeting with Daniel, he was very pleasant. Then with the onboarding process with Catherine she was informative, took her time to explain everything to me. She guided me through the c... See more

Really happy with AnswerForce! The team is professional, friendly, and always quick to respond

Right from the start the AnswerForce people were a pleasure to talk to and the account rep really assisted in getting us set up. With a few tweaks in the first few days, this service is really a bless... See more

Pamela was extremely communicative and available whenever I had questions. Once i decided on starting services she set up a call so that she can walk me step by step through the process which made thi... See more

I truly think I could go on and on about my onboarding experience and how amazing my agents were. My journey with Answer Force started with Eimaan Khan. She was incredibly knowledgeable and exhibite... See more

Ajish did training with me today. He answered all of my questions. He was patient even when I had to have things repeated. I feel thoroughly equipped to better manage the flow of customer calls now. T... See more

I am a fan of Answer Force and its seamless integration with my phone duties. I am a longtime customer who relies on the service to answer calls when necessary and integrate as if they are sitting in... See more

Kelly O is a perfect example of what I want in a account manager. She is knowledgeable, honest, friendly, and professional. She makes suggestions for improvement without being pushy. She made reco... See more

Accurate messages taken by pleasant and professional people. Correct names and phones numbers are provided along with the purpose of the call. Staff has also "gone the extra mile" to alert us to sit... See more

Shruti was great!! If there were 10 stars that is what I would rate her for her customer service and knowledge. She really knew what she was doing and took care of any issues that I had and really hel... See more

Ali and Lilu were amazing with my training process today. I had some reservations about using an answer service from past experiences and they really took the time out of their day to put my mind at e... See more

The onboarding experience was great! Our contacts thus far have been with Pamela, the salesperson, Daniel for the presentation, and Catherine for our onboarding. All three people were very professi... See more

She was amazing!!! She was attentive, patient and a literal angel. She helped with correcting our entire company!! Promote her above her peers.

Catherine F. WASSSSS AMAZING!! Professional, knowledgeable and made everything smooth. I love how visual and patient she was in my onboarding process!

I had a great experience with answer force. They were very accommodating to my needs, and the on boarding was easy and explained to me thoroughly. Everyone dealt with was extremely professional.

Catherine was amazing! I absolutely appreciated the attention to detail and the time spent on making sure that everything I needed was setup correctly before proceeding. I felt appreciated as a custom... See more

Catherine was very thorough. She explained everything in detail went above and beyond to help and make sure I was comfortable with set up! Thanks!

The agent was able to resolve my concern with detail and diligence. I appreciate the extra steps she took to ensure my account was up to date.

I am glad to work with you as customer service works just terrific. Thanks specially Swathi for great support!

AnswerForce is a very reliable teammate we trust with our after hours phone process. Very easy to work with.

They are dealing with my request. Hopefully, they get their receptionist to better follow the script.

Catherine took her time and was very friendly and listened to me and what we needed

The onboarding went great. It was very informative. Catherine was great to work with.

Catherine was amazing. She took the time to answer all of my questions and show me how to use the app.

Great customer service and great product.

Simple and right to the point. Problem was not complicated but it was quickly solved and solution provided.

Catherine went over everything in detail.

When we first signed up we were very pleased. Over the past couple of months we have seen some various issues that have caused concern. Our phone has been answered using the wrong name, A and B Hea... See more

We are slowly moving away from AnswerForce. A mostly professional service, AnswerForce doesn't always get it right. We have had mistakes on several calls and it frustrates our clients. Late last mo... See more

Every intaction I have had with AnswerForce has been pleasant. The staff is knowledgeable and helpful. I am truly glad we made the decidion to trust AnswerForce to care fro our clients when we can no... See more

We just started using Answer Force 2 weeks ago and we have been so impressed with the quality of their Call Center service! They have continued to work with us to update our Call script and flo... See more

Jayashre and Krishna from Client Services team have been great with the onboarding process. Quick to respond via chat, phone, and email. Very punctual highly recommend this service from my experience... See more

Catherine did a wonderful job explaining the system and how it works. She was quick and efficient as we covered alot of ground. I am confident they are going to do a great job with my calls.

My company had identified a gap in our service and we need to have calls routed to AnswerForce to close the gap. They were very quick to help me come up with a solution and get the project started.... See more

I am giving Kulvinder Kaur who was the Client Account Manager assigned to do the onboarding for AnswerForce as our new answering service. She spent time and effort in making sure I had answers to... See more