Amladcykler Reviews 937

I lost my invoice and i get response 1 day, which is perfect, thank you

I really wanted to believe the hype around Amladcykler. It looks great, sure, but unfortunately, that’s where the effort seems to have ended.
The build quality is shockingly poor for something marketed as a family cargo bike. Within weeks, parts were wobbling, the frame felt unstable, and basic components started to wear far too quickly. I honestly can't believe this is considered safe for children. I wouldn’t trust it to carry groceries, let alone a kid.
Trying to get help from customer support was an adventure in itself. While they responded, it became painfully clear they had very little understanding of their own product.
If you're looking for a solid, safe ride for your family, I strongly recommend looking elsewhere. This bike might win style points at first glance, but when it comes to reliability, safety, and actual support, it's a hard no from me.

Worst customer experience ever. Wish I had read the reviews before ordering as this happened to countless people. Luckily I could divert the rest of our group to order a different brand but I got burned.

First: I ordered a EUR 3k bike that was supposed to be 80% assembled. Received a "bike-kit" that took 2 people 8 hours to assemble, (including the requirement to drill holes through metal). OnPretty average materials throughout and completely unusable instructions, even for bike professionals. Once assembled its lightyears behind Christiana, and other brands in terms of quality (but does the job)

Second: the bike arrived with a faulty break system. Despite several videos and confirmation from my local bike shop that the (pre-installed) break system is letting air in the company refused to send a replacement. They made me have the system disasembled and send in for testing (the package they then refused to accept).

Finally (third), I accidentally ordered an additional bike computer and canopy. Emailed them on the day of arrival about how to return these parts for a refund. Exactly 14 days later (after chasing) I received a response informing me to just send things back to them but that there is a 14 deadline, meaning I can't return items???

In summary, read the reviews, steer clear and buy a quality product from a a respectable firm. There is lots of choice (Christiana, Etc.).

I am very happy with my cargobike and the subsequent service I have received to maintain my bike. The team here are super helpful and friendly, and the digital system for booking in services or purchasing accessories it very simple and easy to use.

Was very excited to purchase one of their cargo bikes. Especially since their website promises 2-5 days to be shipped.
5 days after the purchase I receive a call letting me know they didn’t have the correct parts and in order to get the shipment made as soon as possible I would have to pay for an upgrade.
Fast forward another 5 days and I have had to loose a days work to stay home to receive the bike that was told to arrive at 9am.
It is now closer to 3pm and can’t get hold of drivers and shipping company they used very unresponsive.

I would not have paid the additional money if I had known the service would be this poor and taken this long.

Please sort this out as it’s not fair. I’ve now paid extra and lost a days work.
I could have purchased from a 3rd party company in England but decided to go direct through you.

Good advice and flexibility which helped us to make the decision immediately.

Good shit mayn servicen var spritsenklassen

I love coming here. The staff are super friendly and helpful, without ever talking down to you or dismissing your questions or suggestions (which I've experienced at other bike shops in the area). The service is quick and very reasonably priced. So glad to have this shop close by.

The most helpful staff! Fair and honest pricing and good quality work - I've been quoted much higher prices at other chains and the work is never as good. Always happy to help out with little things like unscrewing a pannier rack I couldn't get off the back of my bike. Everyone here is super knowledgable and happy to help.

Great staff! I went in during the lockdown. My bike was delivered without the pedals being installed. Although, they were really busy, they helped me by screwing the pedals in and they did not charge me for it!!

We were looking to buy electric bike, shop personal were very helpful in detailing information, dos and don't and after care etc. We did buy our bike from the shop in the end. Top Service!

Wonderful experience! The staff were clear in their explanations and really cared about making sure everything was right. They helped me order parts online and made sure I was comfortable with everything. Highly recommended for their professionalism and dedication!

Sanctuary Metals is my go-to for precious metals. I recently bought gold bars, and the entire process was flawless. They’ve earned a lifelong customer!

I ordered a classic cargobike in September 2024. Delivery was fast and satisfactory.
However, during the assembly process of the bike several points became apparent:

- The frame has scratches
- On tube had a puncture and needed replaced
- The specifically two additional Y belts were not delivered
- Additional delivery charges from FedEx (115GBP) which were not mentioned
- The parking brake does not work
The whole leaflet for assembly is difficult to read and understand, it requires bike assembly knowledge (I needed professional help to assemble the brakes)

I complained several times via phone and e-mail from the beginning of October onwards and only received the correct belts in December. All other points mentioned have been ignored and are still open to this date, without any reply since January.
The bike seems to be of good quality and exactly what I need day to day, but the customer service is really poor and unhelpful. It really is a shame as a great product loses its recommendation potential due to lack of after sales and complaint services.

I am having some issues with the electronic on my cargo bike (ultimate curve). My bike is just 1 and a half year old and the pedal assist doesn't work anymore.

Their website states two years warranty but they refuse. Instead... I can send a complaint... What a joke! Wording on their site: "At Amcargobiks we have several guarantees that cover you better than our standard 24 month warranty.";

Also, all of their spare parts are way over priced. 100 pounds for a pedal assist sensor and a magnet... This should be max 15 pounds. I asked for the references to buy it somewhere else and they didn't respond. Same goes for the controller. They just buy cheap parts from Asia and sells them for loads of money.

I saw loads of comments on the points bikes arrive 80% assembled. It is correct. They are 80% assembled if you count the fact that spokes and nipples are assembled on the 3 wheels. It took me around 10 hours of work with some pretty rough guide. I was super proud of me for being able to build it and passing the services without issues.

In short, spend more money and buy a bike in a shop so that if something goes wrong, you can actually talk to someone who is going to be able to help you and not just overcharge you for parts. How are 5 spokes worth 17.95 pounds? If you take the time to respond, please explain.

We are very happy with our new Amladcykel electric cargo bike and can recommend it. This is not a Christiania Bike, it is the affordable version, still reliable and a good product. It does lack an accelerator but once you get used to the engine functions everything works fine. Lots of spare parts and customer service.

Recommending everyone around me looking for a new cargo bike to go for anything BUT Amlad.
We have one of their standard cargo model and have been using it very little because of all the issues we’ve been facing throughout the years.
Throughout these 2-3 years with minimal use, we have had to change the frame (broken within a year), the battery (disfunction after about a year), the screen, the battery sensor etc… and obviously have had to pay for all these services.
On top of really poor quality bike which we should have expected from the competitive price, the worst part of it all is the customer service ; they take no responsability AT ALL.
We went for Amlad because of their design, functionality and price ratio and regret it every single day since.
I would warmly recommend paying those extra thousands and get a proper bike with a proper customer service, it will be break even within no time.

one month delay in delivery time minimum instead of the 2 to 3 working days they advertised. That without giving any info if you don't contact them. when asking to get refund of the delivery fee they don't reply.

Horrible service from amaladcykler. They knew the problem was with the remote sensor but still did not completely fixed it. They have a business model that relies on continuous charging the customer with high fees for simple fixes.

Update from September/October
After several messages/emails to the amladcykler and continuous problem with the bike battery - no resolution is provided. The bike continues to be useless for us.