Terrible delays and shipping nightmare
Was very excited to purchase one of their cargo bikes. Especially since their website promises 2-5 days to be shipped.
5 days after the purchase I receive a call letting me know they didn’t have the correct parts and in order to get the shipment made as soon as possible I would have to pay for an upgrade.
Fast forward another 5 days and I have had to loose a days work to stay home to receive the bike that was told to arrive at 9am.
It is now closer to 3pm and can’t get hold of drivers and shipping company they used very unresponsive.
I would not have paid the additional money if I had known the service would be this poor and taken this long.
Please sort this out as it’s not fair. I’ve now paid extra and lost a days work.
I could have purchased from a 3rd party company in England but decided to go direct through you.
Reply from Amladcykler
Hi Elliot,
Thanks for sharing your feedback, and we're really sorry for the delays and the inconvenience you've faced.
We’d like to clarify that the shipping delay was due to customs processing in the UK, which caused a slight delay in delivery. While we strive for a 2-5 day shipping window, international shipments can occasionally face unexpected holdups.
We also apologize for the additional charge and miscommunication about delivery times. Our aim was to speed up the process, but we understand how frustrating this was for you.
Regarding your request to remove the review in exchange for compensation, we don’t engage in such practices, as we believe in transparency and honest feedback.
We truly value your business and hope you enjoy your new bike despite these issues. Please reach out if you need any further assistance.
Best regards,
Amladcykler