Alliance Virtual Offices Reviews 1,726

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the support representatives' knowledge, patience, and helpfulness. Consumers appreciate the ease of setup and the representatives' ability to guide them through the process efficiently. People also value the representatives' responsiveness to emails and calls, as well as their willingness to address all questions and concerns. However, some reviewers report issues with contacting the company. While opinions on the service and staff are mixed, consumers generally agree on the positive aspects of customer service. Some reviewers also mention billing discrepancies and difficulties in changing services, but acknowledge that the company took steps to resolve these issues.

Based on these reviews

Rated 4 out of 5 stars

Only a 4 because I was panicking over the entire weekend and without assistance and the password reset wasn’t working. Once Monday came, I was able to get in touch and immediately assisted !! Than... See more

Company replied

Rated 4 out of 5 stars

I wanted to take this time to thank Samuel Garcia for his assistance in helping me to resolve the issue with my account. I had informed a previous representative of my desire to cancel this service in... See more

Rated 4 out of 5 stars

I had some set up issues with the Evo phone system. The Alliance Virtual Offices support team was very patient and helpful with their explanatory emails. I still have some items to sort out on my end... See more

Company replied

Rated 4 out of 5 stars
Invited

Im new to this concept & so far I think all is well with the process. Hard to say just yet since I haven't had to use an office yet or received my mail yet; checking back in about 3 months will give m... See more

Company replied

Rated 5 out of 5 stars

Amazing Service Quick Responses! While trying to set up training in Kona, HI for our new hires, our first 2 plans fell through for unforeseen circumstances that were out of our control. Friday afte... See more

Company replied

Rated 5 out of 5 stars

Andres Maldonado is the best. A few days ago I was almost to tears trying to sign up with another company, it was hell. Andres’s patience and kindness and knowledge took that all away. Adres = solutio... See more

Company replied

Rated 5 out of 5 stars

I had some technical issues with my account . It was very frustrating for me until I was assigned to Mr. Max, his mannerism , professionalism, poise and knowledge of my situation out ways th... See more

Company replied

Rated 5 out of 5 stars

*I Absolutely Love My 'Alliance Virtual Offices' Family! They are attentive, warm, 'They Know Me/My Business and Needs', and work to provide Solutions for Me whenever there are challenges that arise... See more

Company replied

Rated 5 out of 5 stars

This is hands down one of the best experiences when it comes to a virtual business solution. I have used other platforms prior as well to get things going for our business and it didn't work out as ex... See more

Company replied

Rated 3 out of 5 stars

What they do well is offer and market paid services. A virtual mailbox should be as simple as logging in the app or online account. However that's not the case. Upon logging into your account, whe... See more

Company replied

Rated 5 out of 5 stars

Technology can be difficult for me at times. Max Perez is a very kind and patient person. He did a great job with explaining the service and helping me set up new voice info. Thank you again for awes... See more

Company replied

Rated 5 out of 5 stars

Fernando was awesome! I’m super late writing this review but I remember Fernando being on the phone with for nearly 30 mins answering all my dumb questions and even asking questions I didn’t know I ne... See more

Company replied

Rated 5 out of 5 stars

I use Alliance for booking Conference Room space and their process is very convenient and offers a great solution for my needs. I have worked with Lau G. at Alliance in regard to my bookings and she... See more

Company replied

Rated 5 out of 5 stars

I really appreciated Kaths call today! She was both not only helpful but sold me on some other stuff that I didn't otherwise know that Alliance offers! Kath, you are great at what you do! Sending you... See more

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Rated 5 out of 5 stars

I had trouble locating a Fed Ex that was received in a local office. The customer service team (Lau Garza) was able to track down and find this package quickly and responsibly, after the local office... See more

Company replied

Rated 5 out of 5 stars

Cassandra has been so helpful throughout this process. Very knowledgeable about Alliance Virtual Offices. Kept me in the loop about everything. Now Kath is my person of contact and the first conversat... See more

Company replied

Rated 5 out of 5 stars

I have tried to use other virtual office sites in the past, but Alliance has been the best thus far. Plenty of location options, affordable pricing and great customer service. My representative A... See more

Company replied

Rated 5 out of 5 stars

Want to let people know that I had a great experience and one of the best customer support assistance. Andres Maldonado , took care of me like family. He answered all my questions and concerns and... See more

Rated 5 out of 5 stars

Axel and Jesus was very helpful. They took the time to research the problem before dismissing what I was trying to say about my billing situation. They came back with the solution instead of an extra... See more

Company replied

Rated 5 out of 5 stars

Kath Neri was great, she helped me to get account back active and set up everything while I was pressed for time to do so. She was kind, patient, knowledgeable and very professional. I really apprecia... See more

Company replied

Rated 5 out of 5 stars

Kath Neri helped me to solve a mail forwarding problem. She was kind, patient, knowledgeable and very professionaI. She was determined to get to the bottom of the problem and her persistence paid... See more

Company replied

Rated 5 out of 5 stars

I dealt with Yasseri as I needed to add addl people on our business acct that could pick up mail besides myself and I was very happy with the efficiency and speed in which I was able to get this done.... See more

Company replied

Rated 5 out of 5 stars

Axel is the best! He’s always professional, courteous and thoroughly explains things. He will work with clients while he continues to uphold the interests of company stakeholders. I highly recommend h... See more

Company replied

Rated 3 out of 5 stars

Great service. Until you want to change your service. Then it's impossible. The only way I could find to change service was to cancel my service by putting a stop payment on my credit card. Then, and... See more

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Rated 5 out of 5 stars

Samuel Garcia was a fantastic help when going through some automatic system mishaps. I recommend anyone using this services to call the number mentioned in the communications with Alliance and ask for... See more

Company replied

Rated 5 out of 5 stars

Axel is the man. He's always very professional, warm, caring and patient wherever it comes to addressing my needs. I would like at this time to recommend Axel for a raise, vacation, time off and prom... See more

Company replied

Rated 5 out of 5 stars

Mr. Ruiz was very patient and ensured my concerns were addressed before disconnecting. He then followed up with a call to let me know that all of my issues had been resolved.

Company replied

Rated 5 out of 5 stars

Jesus was a huge help, very prompt and also very patient with me, answering all of my questions and going above and beyond as far as I'm concerned. Highly recommended.

Company replied

Rated 5 out of 5 stars

Ramiro and Felipe are 2 names of employees that has made a mark on me. They have been patient and explained everything thoroughly. Alliance Virtual office has been easy to use and I loved that.

Company replied

Rated 5 out of 5 stars

Working with Alliance Virtual Offices has been a game-changer for my small business. From day one, the team was incredibly responsive and made the rental process effortless. I especially appreciate... See more

Company replied

Rated 5 out of 5 stars

Max definitely handled my issue in a well and timely manner im very appreciative for all his help Thanks again

Company replied

Rated 5 out of 5 stars

Ramiro Ruiz was great in helping process my request. Fast service and great online system to make payments and changes.

Company replied

Rated 5 out of 5 stars

ANDRES MALDONADO WAS AMAZING HE WAS THE BEST THING THAT COULD HAPPEN TO ME. IM SO HAPPY AND ASTATIC

Company replied

Rated 5 out of 5 stars

I really enjoyed working with Kath. She had excellent customer service and she was very cordial.

Company replied

Rated 5 out of 5 stars

Thank you, Andres for helping me out through this transition and going above and beyond to expedite the process.

Company replied

Rated 4 out of 5 stars
Invited

This was by far the easiest process. I was able to complete all task that I set out to do. I was able to find a business location as well as handle the mail. I looked at several other offers and this... See more

Rated 5 out of 5 stars
Invited

Alfonso Reyes is AWESOME! He helped make this process for me totally smooth. He was always responsive to emails and calls and patient with my request. Because of him, I was able to successfully get a... See more

Rated 4 out of 5 stars

Originally there was a misunderstanding where I wanted to be able to receive mail for both a parent and sub corp. It ended up costing a lot more than expected to fix this afterwords, but AM was able t... See more

Company replied

Rated 4 out of 5 stars
Invited

I think everything went well. I wasn't very clear on the ability to change the name of the company. I started with my business entity then attempted to change it a day after to my DBA. I was told t... See more

Rated 5 out of 5 stars
Verified

Alfonso Reyes provided great customer service today while onboarding me to Alliance. It was a stressful day for me (I'm a CPA and it was Tax Day) and he was patient and helpful throughout the process.... See more

Company replied

Rated 4 out of 5 stars
Verified

I just signed up and have not actually utilized their services. The sign up process was relatively painless and their representatives were helpful and understood what I needed. The services provided... See more

Rated 3 out of 5 stars
Verified

Alonso was patient answered all questions easy to communicate will give 4.5 stars except many glitches dealing with the online notary, communication was challenged email only no phone number even tho... See more

Company replied

Rated 4 out of 5 stars
Invited

Iris was informative, polite and helpful. If I can offer any suggestions it would be to let the client know that there are more thorough steps involved when it comes to the notary public aspect. I... See more

Company replied

Rated 3 out of 5 stars
Verified

This company is totally unprofessional and a real rip off. Even after you contact them to request cancellation, they will continue charging your credit card. They will then ask you for a copy of you... See more

Company replied

Rated 5 out of 5 stars
Verified

Great support to help us understand the services and set up quickly. Everything was handled very directly. No confusing options or upsells. Helped us make the best choice for our needs and were ready... See more

Rated 4 out of 5 stars
Verified

Hi! I think you do very well. Everyone I spoke with was professional and very friendly. They were very helpful and I will be using your services for other businesses as I build them. The only thing... See more

Company replied

Rated 5 out of 5 stars

Denise was very professional, straight to the point, did not waste any of my time and got the job done!! I wish everyone I deal with were as professional as her, it would make my life so much easier.... See more

Company replied

Rated 5 out of 5 stars

Max Perez assisted me when I had issues getting the Evo Voice app up. I think within 5 minutes he identified and began helping me through the steps. Any time I've had an issue there's always been so... See more

Company replied

Rated 5 out of 5 stars

Max Perez delivered exceptional customer service from start to finish. He was communicative, professional, and genuinely kind throughout the entire interaction. It’s rare to find someone so responsive... See more

Company replied

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Company details

  1. Virtual Office Rental

About Alliance Virtual Offices

Written by the company

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide


For over 15 years, Alliance Virtual Offices has helped professionals and entrepreneurs work smarter, safer, and more efficiently with flexible office solutions built for modern business. Whether you need a business address, on-demand office space, phone services, or receptionist support, we’re here to help you grow—without the overhead.


Find a Virtual Office Location

From real office space to professional call handling, Alliance offers more than just a PO Box. With locations in top U.S. cities and a 90%+ positive rating on Trustpilot, we’re proud to support ambitious professionals across industries—from law and real estate to consulting, accounting, and beyond.

Whether you’re growing a remote team or protecting your home address, we provide secure, professional solutions that scale with your business. Explore our services, find a location near you, or contact our friendly team to get started today.


Explore Our Services
Learn About Virtual Offices
Get a Live Receptionist
Contact Our Team

Alliance Virtual Offices - Your Ultimate Flex Office

Written by the company

Work Flexibly. Save money. Grow your business, fast.
We help modern businesses scale faster with our flexible workspace options, easy and seamless setup process, 5-star service and convenient worldwide locations. We want to enable our clients to build credible, stable and marketable businesses with a low risk profile.

Contact info

Promotion box for Alliance Virtual Offices

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Amazing Service Quick Responses!

Amazing Service Quick Responses!

While trying to set up training in Kona, HI for our new hires, our first 2 plans fell through for unforeseen circumstances that were out of our control. Friday afternoon, I did a quick google search for meeting spaces in Kona and found Alliance Virtual Offices and their reviews were all raving about how great their experiences were. Training class was scheduled to start that following Monday. I got on the phone and spoke to a few representatives and they helped me through the process. This is where it gets really good! My heaven sent angel, Lau Garza, contacted me via phone and email as my approvals were coming in. Training confirmed for 2 weeks in a location of our preference, all done within the hour. The team at Alliance Virtual Offices are well organized, friendly and do a great job connecting me to who I needed and that was Lau. Looking forward to exploring new locations on the other islands!

October 6, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Hope,
We're happy to hear that our team provided amazing service and quick responses while assisting with your training setup. We appreciate your positive feedback and look forward to helping you explore new locations!

Rated 5 out of 5 stars

Andres Maldonado is the best

Andres Maldonado is the best. A few days ago I was almost to tears trying to sign up with another company, it was hell. Andres’s patience and kindness and knowledge took that all away. Adres = solutions. Thank you so much. Alliance, your way of conducting business is great❤️🙌🏽

September 26, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Jennilyn,
Thank you so much for this incredible review.
It's amazing to hear how Andres was able to turn things around for you during such a stressful time. That kind of impact is exactly what we hope to make, and your story is a powerful reminder of why we do what we do.

We’ll make sure Andres sees this, he’ll be so proud to know he made a real difference.
Thanks again for putting your trust in Alliance. We're here whenever you need us.

Rated 5 out of 5 stars

Kindness

I had some technical issues with my account . It was very frustrating for me until I was assigned to Mr. Max, his mannerism , professionalism, poise and knowledge of my situation out ways the frustration I had. I am very happy that he was able to rectify the situation under 15 minutes time frame. Highly recommend this company to anyone especially small business owners , staff is patient , kind and understanding. What a pleasure .
Please continue being kind.

Blessings , Peace and Love.

Highly Recommended

Mary Berry CM/DN

Founder / CEO
Seniorcareplacement and Consulting Inc.

September 19, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Mary,
Thank you so much for your kind words and for taking the time to share your experience. We’re so glad to hear that Max was able to turn things around so quickly and leave such a positive impression.

Your recognition of his professionalism, patience, and kindness truly means a lot, and reflects the values we strive to uphold as a team every day.

We’re honored by your recommendation. Your message is a powerful reminder of why we do what we do.

Rated 5 out of 5 stars

Awesome Customer Service

I really enjoyed working with Kath. She had excellent customer service and she was very cordial.

September 12, 2025
Unprompted review
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Reply from Alliance Virtual Offices

Hello Camille,
We're happy to hear that you enjoyed your experience. We appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

They offered efficient service with a…

They offered efficient service with a personalized approach.

September 10, 2025
Unprompted review
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Reply from Alliance Virtual Offices

Hello Sergio,
Thank you so much for the great review! We're glad you enjoyed our service. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

ANDRES MALDONADO WAS AMAZING HE WAS THE…

ANDRES MALDONADO WAS AMAZING HE WAS THE BEST THING THAT COULD HAPPEN TO ME. IM SO HAPPY AND ASTATIC

August 28, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Medi,
We're happy to hear that you had such a wonderful experience. It's great to know we exceeded your expectations, and we appreciate your positive feedback!

Rated 5 out of 5 stars

Best virtual office service to date

I have tried to use other virtual office sites in the past, but Alliance has been the best thus far. Plenty of location options, affordable pricing and great customer service.

My representative Andres Maldonado was outstanding. He was thorough and knowledgeable. Andres took the time to walk me through the entire process from start to finish. I appreciate his patience. I would recommend Alliance Virtual Offices to my colleagues.

August 26, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Keisha,

We love to hear that you’ve had such a positive experience with Alliance Virtual Offices.

Andres Maldonado is a valued member of our team, and we're so glad to hear he made the process smooth and easy for you. It’s clear he made a lasting impression, and we’ll be sure to share your kind words with him.

Thank you again for your recommendation. We’re honored to support you and your business!

Rated 4 out of 5 stars

Over all good service.

Only a 4 because I was panicking over the entire weekend and without assistance and the password reset wasn’t working.

Once Monday came, I was able to get in touch and immediately assisted !! Thank you!

August 18, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Kessandra,
We're really sorry to hear about the trouble you had over the weekend with the password reset. We're glad you were able to get in touch with us on Monday and that our team could assist you right away!

Thank you so much for your feedback, it helps us improve. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Max definitely handled my issue in a…

Max definitely handled my issue in a well and timely manner im very appreciative for all his help Thanks again

August 12, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Donnell,
Thank you for your kind words! We're glad to hear that Max was able to assist you promptly and effectively. We truly appreciate your feedback and are grateful for your acknowledgment.

Rated 5 out of 5 stars

"Exceptional & Outstanding"

Exceptional & Outstanding Support from Max Perez – A True Professional

"Max Perez provided exceptional support:
Alliance Virtual Office support is exceptional, and the business office representative delivered a professional level of service that exceeded all expectations.

Max Perez was clear and straight to the point!!!

Max Perez has a remarkable ability to quickly assess complex situations, communicate solutions clearly, and follow through with precision and effectiveness.

Max Perez's responsiveness and attention to detail ensured that every issue was resolved efficiently and effectively.

Beyond Max Perez's technical competence,
Max Perez's courteous and customer-focused approach made the interaction a positive experience.

I highly recommend Max Perez to any business seeking a knowledgeable, reliable, and dedicated support representative at Alliance Virtual Offices.
I am truly grateful for his outstanding assistance."

TADMIN, LLC MANAGEMENT NETWORK
GEAR2FIT NETWORK
Pennsylvania | Michigan

August 14, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Taylor,
Thank you so much for taking the time to share such a thoughtful and detailed review. We're very pleased to hear that your experience with Max Perez and our support team exceeded your expectations.
Max’s dedication to providing clear, effective, and customer-focused service is something we’re very proud of, and it's wonderful to see that reflected in your interaction. Your recommendation means a lot to us, and we truly appreciate your kind words!

Rated 4 out of 5 stars

Axel Perez was very valuable

Axel Perez was very valuable; his professionalism met my expectations

August 14, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Georges,
Thank you for your thoughtful review and for recognizing Axel Perez's professionalism! We're glad to hear he met your expectations and added value to your experience. We truly appreciate your support!

Rated 5 out of 5 stars

*I Absolutely Love My 'Alliance Virtual…

*I Absolutely Love My 'Alliance Virtual Offices' Family! They are attentive, warm, 'They Know Me/My Business and Needs', and work to provide Solutions for Me whenever there are challenges that arise and are always willing to Help. I have an excellent Customer Service Call with Axel Perez, and He was empathetic and worked to Resolve My Issue. I Highly Recommend Alliance Virtual Offices.
Sincerely,
Ms. Moats

August 13, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Ms. Moats,

Thank you so much for your heartfelt review! We’re truly honored to be considered part of your business family, that means the world to us. It’s wonderful to hear that Axel Perez provided the empathy and assistance you needed.

Your kind words and recommendation inspire us to keep delivering the level of service you’ve come to expect. We’re so grateful to be part of your journey!

Rated 5 out of 5 stars

This is one of the best experiences that I have had

This is hands down one of the best experiences when it comes to a virtual business solution. I have used other platforms prior as well to get things going for our business and it didn't work out as expect. I was hesitant that it would be the same results here but AVO made a simple and easy for the onboarding process and through communications. For me with AVO it took only 2 hours to get everything going and worked out as expected

August 4, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Wenxiang!
We're happy to hear that the onboarding process and communications were simple and easy. It's great to know that you had a positive experience with our virtual business solution. We truly appreciate your feedback and look forward to supporting your continued success!

Rated 5 out of 5 stars

Great service outstanding guy

August 6, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Andrew!
We appreciate your kind words and are so glad you had a great experience with our service. Thank you!

Rated 5 out of 5 stars

Thank you Andres

Thank you, Andres for helping me out through this transition and going above and beyond to expedite the process.

July 28, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Nelly!
We're happy to hear that the process was smooth and that Andres was able to provide excellent support during your transition. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Lau was extremely helpful and friendly

Lau was extremely helpful and friendly. I really appreciated her time.

July 25, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Margaret!
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us!

Rated 5 out of 5 stars

Working with Alliance Virtual Offices…

Working with Alliance Virtual Offices has been a game-changer for my small business. From day one, the team was incredibly responsive and made the rental process effortless. I especially appreciate the flexible terms and the professional vibe, which have helped me feel more confident presenting my brand. We highly recommend it for any solopreneur or entrepreneur looking to level up their workspace!

July 22, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi A. Ianthe,

Thank you so much for your review! It’s incredibly rewarding to know that our services have made a meaningful difference for your business. Knowing that you feel more confident presenting your brand means a lot to us—that’s exactly what we aim for.

We truly appreciate your recommendation and look forward to continuing to support your growth!

Rated 5 out of 5 stars

Great Results

I dealt with Yasseri as I needed to add addl people on our business acct that could pick up mail besides myself and I was very happy with the efficiency and speed in which I was able to get this done.

July 18, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Nadima,
Thank you so much for your kind words! We’re happy Yaressi was able to provide you with quick and efficient assistance. We’re always here to make things easy for you. Please don’t hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

Great Solution for Conference Rooms

I use Alliance for booking Conference Room space and their process is very convenient and offers a great solution for my needs. I have worked with Lau G. at Alliance in regard to my bookings and she is always extremely helpful!

July 15, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Vicky!
Thank you so much for your kind feedback! We’re glad to hear that our conference room booking process has been a good fit for your needs.

We’re especially happy to know Lau has been so helpful along the way. We’ll be sure to pass along your comments to her, they’ll mean a lot!

We appreciate the opportunity to support you and look forward to assisting with your future bookings.

Rated 5 out of 5 stars

Samuel is professional

Samuel is professional, interpersonal and a joy to work with!

July 14, 2025
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello,
Thank you so much for your kind words! We're very excited to hear that Samuel made such a positive impression. We'll be sure to share your feedback with him, it will mean a lot! We look forward to working with you again!

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