Acratech Reviews 447

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the product quality, highlighting the well-thought-out designs and excellent manufacturing. Consumers appreciate the ease of use and precision of the products, noting their robustness and suitability for various photography needs, including panoramas and video shooting. People also commend the company's order processing and delivery service, describing it as timely and efficient. Reviewers value the exceptional service, with many praising the company's responsiveness and helpfulness. The business is appreciated for its commitment to American manufacturing and for providing personal and attentive support to its clientele.

Based on these reviews

Rated 5 out of 5 stars
Verified

Acratech clearly answers the critical questions "would you buy it again" and "do you trust the company". Definite yes and yes. Myself as an example; investing in 3 ball heads, 2 leveling bases, uncoun... See more

Rated 5 out of 5 stars
Verified

I purchased a quick release plate for my Pentax 67 that I wasn’t able to find elsewhere and so far I’m happy with the product. Perhaps a bit expensive but you get what you pay for.

Rated 5 out of 5 stars
Verified

I used the GXP-SS on a recent trip to Glencoe in the Scottish Highlands. I had to undertake considerable trekking in winter conditions over hilly terrain. I chose the GXP-SS ball head for use with... See more

Rated 5 out of 5 stars
Verified

I contacted them to order a lever clamp for my GXP Ball head, and let me know they would service the broken screw clamp of if I just sent it. I ordered the lever clamp anyway, and they sent it as well... See more

Rated 5 out of 5 stars
Verified

I have been very happy with the customer attention Acratech gives. I sent an email asking when a product would be back in stock, and got an answer. Then another email the day it was in stock. All prod... See more

Rated 5 out of 5 stars
Verified

Great design, engineering and manufacturing. I use this as my tripod head for all still and even some video shooting. Because I also shoot video I have a leveling bowl on my tripod so I simply leve... See more

Company replied

Rated 5 out of 5 stars
Verified

I use Acratech gear because of its high quality, ruggedness, and that it's a family business making this stuff in the USA. The GPX ball head, lever lock, camera and lens plates provide an adaptable an... See more

Rated 5 out of 5 stars
Verified

Great product so far. I like being able to control pan & tilt separately and expect the head will be great for that as well as panoramas. The build quality seems excellent. When the base is leveled (I... See more

Company replied

Rated 5 out of 5 stars
Verified

There are certain bits of gear worth investing in. A body (obviously,) great glass, and i would argue a fantastic ball head falls into this category. The acratech gxp hits that mark. It more tha... See more

Company replied

Rated 3 out of 5 stars
Verified

In September 2020, I received the two products I purchased - Acratech Leveling Bases - Fast Tripod Leveling and Acratech Panoramic Head - each has a level bubble. When fitted to my Gitzo tripod the tw... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm very pleased with my Acratech purchases. I appreciated Scott and Patty's help in matching a plate to my "not listed" Nikon F4s, as well as suggesting a GP ballhead, lever clamp, and plates for m... See more

Company replied

Rated 5 out of 5 stars
Verified

Very well built product (smooth and precise machining). Product was shipped promptly after purchase and was received in perfect condition. I've used Arcatech products for years and will continue bas... See more

Company replied

Rated 5 out of 5 stars
Verified

I had been looking for a Leica M-M6 Custom Plate to fit my Leica MA, and Acratech had the item in stock. I ordered it, and it arrived at my residence within the week. It fits nicely on my Leica MA, an... See more

Rated 5 out of 5 stars
Verified

When I was looking for the long lens holder, I liked the design of the web page and the ease and security of ordering. The fast delivery surprised me positively. The long lens holder corresponds to... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased this ball head to reduce the number of components needed when I travel and it has worked out very well. The integrated leveling base design enables me to bring just a nodal rail to shoot... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy website to navigate. Notification from Acratech within minutes that my order was received. Another notification the same day my order was shipped. Item arrived in well packaged boxes with foam... See more

Rated 4 out of 5 stars
Verified

Due to my age, but maybe younger folks have problems too, the registration marks and especially the indicator mark are too small to see easily. That is only on the horizontal axis. The mechanics and... See more

Company replied

Rated 5 out of 5 stars
Verified

Order was processed quick and arrive in very good time to NZ. As yet I have had very little time to use the product in the field but initial use is excellent, functions very well and easy to use. Th... See more

Rated 5 out of 5 stars
Verified

The product was delivered promptly and in good condition. I wanted the product to level the head of a non-systematic Manfrotto tripod. It is of excellent quality and works well and entirely as expecte... See more

Rated 5 out of 5 stars
Verified

I purchased a GP Ballhead from Acratech a few years ago and through Texas heat and an Alaskan winter it has performed without fail, day after day and time after time. This December I added a couple le... See more

Company replied

Rated 5 out of 5 stars
Verified

The Acratech pano head, leveling base and nodal rail are the quality that I expected. Delivery was fast and efficient. I believe this will be a great addition to my photo kit and would recomme... See more

Company replied

Rated 5 out of 5 stars
Verified

Was great they called to save me money and make sure my order got to me quicker than I expected. Thank you also sell a great product I recommend to everyone

Rated 5 out of 5 stars
Verified

Acratech products are just amazing. The designs are well thought out, and you know there's a Photographer behind the engineering. Manufacturing fit and finish are excellent and they are the only tri... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to place an order and fast delivery. Each quick release plate I have ordered from Acratech has fit the camera and has eliminated the camera slipping and rotating on the tripod.

Rated 5 out of 5 stars
Verified

I have other ball heads but they always slip forward when cranked into position. Buy it right the first time. I was very pleased when I called for a repair on my first ball head. The knobs had worn... See more

Rated 5 out of 5 stars
Verified

Great customer service when there was a hiccup with the payment process. Promptly received the panoramic head, and I have been loving it ever since.

Rated 5 out of 5 stars
Verified

Acratech has always produced the finest quality camera plates , clamps , heads , brackets, etc. in the industry.

Rated 5 out of 5 stars
Verified

Great products and service. Thanks for being a leader in the Photography world of getting things done. An absolutely essential company for great photos easily!!

Company replied

Rated 5 out of 5 stars
Verified

I've used the head for about a month and have totally enjoyed the quality and precision of the build. If we can ever travel again, I hope to take it on a month-long photo vacation.

Company replied

Rated 5 out of 5 stars
Verified

There's no finer pano head. Love my Acratech. Delighted with the excellent service and the value for what I spent. You can buy many a cheaper head, but you'll wish you'd spent more wisely for an Acrat... See more

Company replied

Rated 5 out of 5 stars
Verified

This is one of those companies that you find through your acquaintances. They are the best and word of mouth definitely says that about them. Their communication is wonderful, they get back with you... See more

Rated 5 out of 5 stars
Verified

I ordered the wrong item. They replaced it with the correct one. I would contact them, before I purchase and item online to make sure I had the right item. Otherwise great service.

Rated 5 out of 5 stars
Verified

Product was perfect (creates space to move tripod head a bit higher off of the base allowing my leveling base to have a lot more freedom of movement)

Company replied

Rated 5 out of 5 stars
Verified

Owner took my call on his day off. Found a solution for my classic Canon EOS1n. Really went the extra mile to help me out. Unusual service in this day and age. Thank yiu!

Rated 5 out of 5 stars
Verified

Great, high quality pieces! Perfect fit for my specified camera/lens models. Shipping was quick with no hassles.

Company replied

Rated 5 out of 5 stars
Verified

Great service and great product. Delivery was timely and I have been using this tripod head and really enjoy its ease of use and quality.

Company replied

Rated 5 out of 5 stars
Verified

The quality of the build is superior. This leveling base is perfect for my needs for shooting 360 photography for high end virtual tours.

Company replied

Rated 5 out of 5 stars
Verified

Great quality, I have purchased many of their products and have never been disappointed. Top quality and craftsmanship.

Rated 5 out of 5 stars
Verified

Everything about the acratech tripod head is first rate. I look forward to many years of taking pictures with it. Thanks!

Company replied

Rated 5 out of 5 stars
Verified

Fantastic, I love it although once converted to New Zealand dollars it was about $950 which is a crazy price to pay but as they say the bitterness or poor quality is remembered long after the sweetnes... See more

Rated 5 out of 5 stars
Verified

Great customer service and personal attention. Quick shipment and a perfect fit.. a great company!

Rated 5 out of 5 stars
Verified

The leveling base is beautifully constructed and rugged. And it arrived before the promised delivery date. Exceeded expectations on every level.

Company replied

Rated 5 out of 5 stars
Verified

The Canon lens plate fits well on the lens, balancing the camera/lens combination on my tripod.

Rated 5 out of 5 stars
Verified

Beautifully manufactured nodal rail with top and side scales, useful stops and great quality.

Company replied

Rated 5 out of 5 stars
Verified

I am happy with the camera plate. Fast two day shipping, great product and great service. What more could you ask for!!

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Company details

  1. #3 of 10 best companies in Photo Shop
  2. #10 of 110 best companies in Electronics Store

Information provided by various external sources

Acratech manufactures ball heads and other fine photography accessories in Southern California. We blended our passion for outdoor photography with our experience in manufacturing design to produce products that are strong, lightweight and versatile. Our products are engineered for nature, landscape, travel and wildlife photography. Wander farther, explore longer and create more!


Contact info

4.9

Excellent

TrustScore 5 out of 5

447 reviews

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Rated 5 out of 5 stars
Verified

High quality value

Acratech clearly answers the critical questions "would you buy it again" and "do you trust the company". Definite yes and yes. Myself as an example; investing in 3 ball heads, 2 leveling bases, uncountable base plates, along with a retro clamp base over the years because, the quality and performance exceed expectations (for the price). Expensive = high value and clearly worth it. Add to it, responsive and helpful when asked for assistance plus good turnaround time when I asked for customization. Keep up the good work Acratech.

September 8, 2025
Rated 5 out of 5 stars
Verified

Great product and great company

I contacted them to order a lever clamp for my GXP Ball head, and let me know they would service the broken screw clamp of if I just sent it. I ordered the lever clamp anyway, and they sent it as well repairing the screw clamp which I now have as a back up. Really nice company with great customer service, plus a fantastic product! My GXP is better than new.

August 12, 2025
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Rated 5 out of 5 stars
Verified

Great Customer Relations

I have been very happy with the customer attention Acratech gives. I sent an email asking when a product would be back in stock, and got an answer. Then another email the day it was in stock. All products they have provided excellent support answering questions and helping you use their products.

June 30, 2025
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Rated 5 out of 5 stars
Verified

Fantastic

Fantastic, I love it although once converted to New Zealand dollars it was about $950 which is a crazy price to pay but as they say the bitterness or poor quality is remembered long after the sweetness of low price is forgotten. :)

May 12, 2025
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Rated 5 out of 5 stars
Verified

Leica M-M6 Custom Plate

I had been looking for a Leica M-M6 Custom Plate to fit my Leica MA, and Acratech had the item in stock. I ordered it, and it arrived at my residence within the week. It fits nicely on my Leica MA, and now I can use it with my tripod and ball head, which is compatible with the Arca-Swiss type release clamp.

April 9, 2025

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