The picture depicted was not what was delivered feel it is very deceiving as it now shows a complete set of filters along with more filters to got with their ROES-50X offering.  The phone length is always 30-60+ minutes now you get an AI response for your problem that is canned rhetoric that just makes the process of problem solving a paperwork hassle.  You have an order number which should be proof enough of what you are talking about but it is not with AI nothing is solved with their system just make sure what they show you they will send in the offering is actually what all is included.  Very deceptive in my opinion.  Sadly one star.

Jessica has helped me with my exchange after my unit had problems, great service from her

BluTech has made full-time RV life so much easier (and safer!) for us. Stellar products, innovative design, and extremely responsive and supportive staff. We can't wait to rave about you guys to other RVers. Thanks for all you do!

I had my furnace and air conditioner installed 11 months ago.

They’ve been back 6 times to fix it.

The air conditioning kept turning on in the middle of the night cooling my house to 6 c I’d turn it off, reset it, it would do the same thing.  They came a fixed it, I asked for a new thermostat. They said it was fixed.

The same thing happened. They came back and “fixed” it again. 

The next day in summer it turned the heater on and the air conditioner at the same time and then switched back and forth.  They said they would get someone out in a week. I paid for a brand new system, I don’t think it’s unreasonable to be able to use it. They came and I insisted they replace it. They finally did. 

Everything was fine for a while.

Then this summer, my wife and I are on vacation in Saskatchewan visiting her very sick mother.  My daughter gets back from camping with friends and the house is so hot you can’t touch the walls and she can’t turn the furnace off.

I had to cut my vacation short and come home to find the furnace on full blast. The heat had killed 1/2 the plants in my house.

I shut the breaker off to get the furnace to stop. But the air conditioner wouldn’t work.

Then they said the reason it was doing that is because the humidifier hose to the furnace came lose and was spraying water on the circuit board of the furnace and fries it.

They finally get my air conditioner to work.  It took two days on full blast for my air conditioner to cool my house to 25c and another day to get it down to 19c.

I asked for a supervisor to call me. Never received the call.

This is a brand new furnace.

They can back and replaced the board.

I asked for a supervisor to call me again. Still nothing.

Fast forward to last week.  The temperature outside is -8 and I have no heat. I call reliance and they say we’ll try and get someone on Tuesday to come out. I said that’s not good enough, I want someone today. They said they can’t insisted. Finally they sent someone out.

He got my furnace working and said it was a loose wire and he had to replace a part.

I called and asked for a supervisor to call me back. I also filed a complaint with the BBB and sent an email to the CEO of Reliance.

I still haven’t received a call back.

I shudder to think what’s going to happen when my furnace turns off in -30 and RELIANCE can’t come for three days.

Unfortunately, it takes so long time to process the spare housing to ship to outside of USA.
So, please updat your Web-Site for us to deliver to outside of USA.

We moved house, told them but they didn’t change anything and put on our credit report that we missed two payments even though we paid everything back. Now we have gone from £30 for water and £30 for sewage up to £70 for each?? How??? It’s water!!!! And now the water tastes awful so we can’t drink it without filtering it!

Products are great and shipping is fast. Price is reasonable. I wish I could change filter subscription individually without having to pay more than my current rate, but overall I'm very happy and my water is extremely clean now. 

I love having access to a filter for PFAS since my area in Michigan has had a LOT of these chemicals discovered in drinking water. I love how quickly I get my filter after I order it, and I love that it works in a Brita pitcher which is super easy to find. I also really appreciate the recyling program for used Cyclopure filters. All in all, I'm really happy with Cyclopure. 

The best part is how responsive and helpful Johnathon Pickering has been over the past 5 years.  He has been great and we have recommended LifeSource Water Systems to multiple people.

It took them a while to respond back to me after several attempts on my part of going to their website and leaving them several messages. Finally someone responded back to me letting me know that they would get back to me when they came back from a training. The person that helped me also sent me another water filter for the whirpool fridge
which was nice.


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