The worst company I dealt with
The worst company I dealt with. We ordered Tirzepatide and we got it home in 3 days, package was not cold, it was warm and they sent 3 month supply in transparent bottles not dark ones, and when I asked for them to refund the money, they said I need to send them proof that the temperature inside was hot and not cold when we opened it, they are absolutely the worst company. do not buy from them. There are better options.
I am writing this in response to your response to my review. My invoice number is 11233565640 dated October 9 th 2025. My fedex tracking number is 394092593004. If you did the tracking you will see your package was in an fedex truck from 4:45 am for over 13 hours in houston heat. I also submitted to your customer service team a picture of the transparent packing and you still refused to submit a refund. So please stop lying online on trsut pilot. If I get a refund I will be happy to submit an addendum to my review. You now have my name, my invoice number and my fedex tracking. Ig you truly care you can just look up my number in your data base and call me and provide a resolution.
Reply from NewSelf
I am sorry to hear this. If the package sits for 3 days we have no way to ensure that it stays cold. Please provide images of the clear bottles in an image. If this is the case it is unacceptable and we will send from an alternative pharmacy and give you a discount for troubles.