If 0 stars was an option I’d have…
If 0 stars was an option I’d have picked that!! Unfortunately I placed my order before all the negative reviews.
Placed my order not delivered for 4 weeks after me chasing most days for updates and they arrived too late. Tried to request a return and refund to be told it’s £10 charge to return despite not stating this on the website (and me receiving an email advising 30 days free returns)
Raised this with them and they offered 20% JOKE!!
Raised with ASA this morning absolute scam of a company do yourself a favour and STAY AWAY - stick to shein it’s better quality and actual customer service!!!
Reply from Jesse London
Hi,
We’re truly sorry for the experience you’ve described — from the long delay to the frustration with returns and the disappointment after waiting so long. We understand how upsetting this has been for you, and we genuinely appreciate you sharing your feedback with us. Please email us at info@jesse-london.com with your order number, and our team will review your case as a priority so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team