Terrible service
Great item - beautiful and sturdy - however, every step of the delivery process was terrible. First, delivery took much longer than expected. On the website, it says items leave the warehouse within 3-5 days. FALSE. Second, my adult son was home to receive the delivery. Since I could not be there, I paid $185 extra for the items to be unpacked and for the packing lists checked for accuracy. FALSE. The headboard and footboard arrived but they sent the wrong side rails! So I could not assemble my new bed. I have been sleeping on a mattress on the floor for over a week already. Third, trying to get their error fixed has been a nightmare. I have informed three people - in writing - of the situation. I've sent pictures and an explanation of the problem to three different people. NO ONE has responded or updated the status of my claim and it's been a week! I'm about to send the whole thing back for a refund. Unacceptable and infuriating.