HH

Like many others before me that have issued reviews on Rock-Ola, I was promised a product that was never delivered. In the summer of 2024, our company issued payment upfront on (2) deluxe units with a lead time of 8-10 weeks per Cheron. We eventually received (1) unit in December of 2024, with the promise of the second unit in the next 30 days. That went on for months and months. In April of 2025, I requested a refund with Cheron on the second unit. That went unanswered for about another 30 days until I asked to talk to a manager. Cheron included an Accounts Payable or someone on the email and said that they would get back to me. You can see the pattern here. Silence from anyone at Rock-Ola until I found Alexander listed as the CEO and contacted him directly. He replied and acknowledged their inability to provide the product, stating supply issues. He issued a credit memo via email for the 1 missing unit and promised that a payment would be following in the next couple of weeks. That conversation started in May 2025, credit memo in June 2025, still no refund payment. Over the last 4-5 months, Alexander has promised in email and over the phone that a check was coming, and he was just waiting on funds. I have made a point to have all of this documented because I knew that the promises were not said in truth. We had no other choice but to file a lawsuit for the breach, and will let the court handle it from here. No one should ever be allowed to do business this way.