Don’t Order From
Quality of product was very poor. Not soft as it was described. Return policy is ridiculous with the steps required. NOT a hassle free return.
Reply from Merryreindeers
Hi there,
Thank you for your feedback and we’re sorry to hear the product did not meet your expectations. We understand texture and softness can feel different from person to person, and we take this feedback seriously when reviewing materials with our suppliers.
Regarding the return — for customers who prefer not to pay return shipping, we also provide partial refund options without sending the item back, and in your case we have already issued the refund as requested.
We are working on making the return process clearer and easier based on comments like yours. Thank you again for helping us improve.