I am writing to formally escalate a…
I am writing to formally escalate a serious concern regarding my SAP training and the recent issue with tool access that has significantly impacted my learning experience with Henry Harvin.
To summarize the key points:
LMS Portal Lock (November): My LMS portal was locked back in November, which prevented me from attending scheduled classes. This was beyond my control and directly affected my course progression.
Miscommunication from Consultant: I was informed by your consultant that there is no need to formally stop or pause classes, and I could rejoin at any time by reaching out. However, I was never informed that the SAP tool access would expire if not actively shut down or paused. I had also sent an email regarding this matter but received no clear guidance.
Lack of Information About Tool Expiry: I was never told that the SAP tool would expire unless customer support was specifically informed to shut it down. If I had known this, I would have taken appropriate action.
Inconsistent and Conflicting Information: I have repeatedly received contradictory information from different members of your team. This has caused unnecessary delays and confusion, including previous issues related to my fee payments, which I believe are documented in your system.
Disappointment and Loss of Trust: I had intended to recommend Henry Harvin to my friends for SAP and Six Sigma training, but due to this experience, I am reconsidering that decision.
Missed Class Due to Backend Unavailability: I am scheduled for a class tomorrow, but now I have been told the backend team is not available until Monday, meaning I will miss this class and have to wait until next week to resume—through no fault of my own.
My Expectations:
Immediate temporary access to the SAP tool so I can attend tomorrow’s class as planned.
A waiver of any reactivation fee, as the expiration was due to a lack of proper communication from your team, not my negligence.
A written confirmation explaining how such issues will be prevented for future students.
If access cannot be restored in time, I request a rescheduling of my class or access to a recording so my learning is not disrupted.
I request this matter be treated with urgent priority. I have been patient throughout, but this ongoing mismanagement has left me frustrated and disappointed.