MS

Marie Stoico

United States

Reviews

Review of Virgin Voyages


Rated 1 out of 5 stars

This was our 1st experience with…

This was our 1st experience with 13 day Virgin Brilliant Lady headed to Nova Scotia. We had a Sea View room w/Balcony. Unfortunately, I was not impressed!! 1st of all, accommodations on the ship, rooms and baths were fit better for midgets. One could barely move around in the bath and shower. Elevators were very small squeezing as many in as possible. Restrooms on each main floor were few and well hidden! Restaurants varied with many different foods that were mostly indigestible!! Most of all...having to wait in lines up to an hour or MORE to see any shows, that were really not worth seeing...(UNLESS(you were a Rock Star paying much more for your room)!! Bad comparison to ships such as Royal Caribbean and others! Last but not least, we had to switch rooms because of noise to an identical room on different floor and had to pay an UPGRADE of $275. Will NEVER sail with Virgin again!!

October 3, 2025
Unprompted review

Review of Viator.com


Rated 1 out of 5 stars

Wanted to tour to Peggys cove Halifax NS.

Wated to tour to Peggys cove. After banging my head into the SUV, we were squeezed into
a back seat with occupancy of 6 total. Driver gave no narration, we could just barely see through the back windows. dropped us off for an hour at Peggy's cove. On the way back I asked him what did Peggys cove have to do with the Titanic. He had o knowledge whatsoever. Awful experience!! Would never use your company again!!!

October 6, 2025
Unprompted review

Reply from Viator.com

Hi,

We’re really sorry to hear that your experience didn’t meet expectations. At Viator, we strive to provide the best possible service, and it’s disappointing to know we fell short this time.

We’d love the opportunity to make things right. If you haven’t already, please reach out to us with your booking details so we can look into this further. You can contact us via Live Chat, email at customer.care@viator.com, or by phone at:

1-866-648-5873 (Toll Free)
702-648-5873 (International)

UK# + 442033180421
France# +33 1 73 43 16 25
Spain# +34 917918233
Germany# +800 1844973
Australia# +61 2806 95885
Brazil# + 551147009087
Italy# +39 029 4754165


We truly appreciate your feedback, as it helps us improve. We hope to have the chance to assist you and regain your trust.

Best,
Kaoru