AC

I was a customer for 4 yrs. When I first began renting two units, there was a wonderful manager that was a gentleman who always provided excellent customer service. Throughout my time I had a total 3 units, and I referred many friends and business partners for this reason. After vacating my last unit on 10/13/2025 I turned in the last unit I had, in pristine condition along with the 2 keys and lock that I was originally given, however Ody the new manager did not provide me with any receipt or paperwork. Since I paid on the 1st, and left on the 13th, I thought I would get a partial refund and sent her an email asking when I would be receiving it.

The response I received stated that I would not be receiving one without further communication. I contacted corporate to see why I would not be getting one, and corporate contacted Ody, which resulted in her retaliation towards me sending me three emails the next day and threatening to charge me an additional $15 for a key that I never received.
Sadly, this was very unprofessional as all she needed to do was send me a reason as to why she would not be able to refund me since the 10th was the cut off date.
I can no longer recommend this company due to the way they handled a simple question, resulting in a terrible customer service experience.