Neha Sonkar of MakeMyTrip helped a lot and has resolved the matter by arranging an alternative ticket with the full surname. Thanks to MakeMyTrip customer service team.
The customer service by MakeMyTrip is extremely poor. I requested them to note the full surname in the ticket instead of the initials, they said they have written to Emirates Airlines and are waiting for the response of the airlines, for the past 5 days I am following up with MakeMytrip without any help. I called Emirates Airlines to understand the difficulty, according to them MakeMyTrip can do it without referring the matter to them and they also added that it should not take more than 24 hours.
Definitely something is seriously wrong with MakeMyTrip.
Reply from Makemytrip
Dear Valued Customer,
We sincerely apologize for the inconvenience caused the experience sounds truly frustrating.
Could you please share your booking ID and any other relevant details such as your registered email address or mobile number? This will help us assist you more quickly and accurately.
Warm regards,
MakeMyTrip Care