I have been a GetsafAvoid Getsafe – Endless Delays and No Real Help When You Need Ite customer since…
I have been a Getsafe customer since 2020 and had no issues until 2024, when I needed to file a claim for damage in my kitchen.
Since then, I have been waiting for a clear response or resolution — without success.
Instead of providing real support, Getsafe kept asking for more and more documents, such as
“Proof of the cause of the damage (e.g. installation invoice, leak detection report),”
“Cost estimate for the repair,” and “Purchase invoice,”
many of which are nearly impossible to obtain years after the original installation.
Based on my personal experience, the company’s claim process feels overly complicated and extremely customer-unfriendly.
It gives the impression that Getsafe deliberately delays claims to discourage customers from pursuing compensation.
Unfortunately, I cannot recommend this company, and I am currently considering taking legal action regarding my case.
Reply from Getsafe
Hello Ahmed,
Thank you for taking the time to provide us with your feedback! We are very sorry to hear that you were dissatisfied with the handling of your claim.
We are legally obliged to adhere to the contractually agreed terms in order to protect the interests of our entire insured community. Unfortunately, we have not yet received a response from you, which is why we have not been able to fully process your case. Please note that such procedures are standard practice in the insurance industry.
However, we would like to offer you the opportunity to speak with us personally and resolve the matter. Once we receive your response, we can review everything as quickly as possible and work together to find a solution.
Thank you very much for your patience and understanding!
Caro