Very disappointing experience with refund and follow up!!!
Very disappointing experience with MakeMyTrip UAE !!!!!
It’s been over a week and I still haven’t received my refund. My booking is for next month, yet there has been no update or follow-up from their team. The amount I paid is not small, and the wrong hotel was booked due to an error on their page. I contacted the hotel directly, and they confirmed that I need to deal with MakeMyTrip — but customer service has been very slow and unresponsive. This is really disappointing, and I hope someone from the team reaches out to me soon to resolve this issue.
Reply from Makemytrip
Dear Valued Customer,
We sincerely apologize for the inconvenience caused the experience sounds truly frustrating.
Could you please share your booking ID and any other relevant details such as your registered email address or mobile number? This will help us assist you more quickly and accurately.
Warm regards,
MakeMyTrip Care