Good luck with Unipol Rental!
We pay for a replacement car in case the rented one does not work.
They tell you where to go to repair your car in case you have issues. You leave the car and... You cannot get the replacement car as they need to ask for a validation from the garage where you left the car based on their inputs.
I have no clue about how to move around now. I need to pay for a taxi and again tomorrow to reach the replacement car.
Also, this specific request to repair the car has been rejected for FIVE months as they could not understand what was wrong, and only after days of photos, videos and calls finally an employee allowed me to go to the garage.
For last, good luck with their telephone "AI". Grab a couple of coffees and start watching Netflix... it is going to take a while...
NEVER AGAIN UNIPOL RENTAL!!!