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UnipolRental Reviews 1,089

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TrustScore 2.5 out of 5

2.5

Car Finance and Loan Company
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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express concerns about various aspects of the company, with a strong consensus around negative experiences related to customer service, warranty issues, and contact processes. People reported issues such as unhelpful support, problems with warranty claims, and difficulties in getting in touch with the company. Consumers also report mixed opinions about the service and staff, with no clear consensus. Some reviewers mention positive experiences with punctuality, reliability, and lead times, while others describe issues such as delays in maintenance scheduling, lack of communication, and unresponsiveness to requests. Several reviewers mention negative experiences with car replacement services and the driver portal.

Based on these reviews

Rated 3 out of 5 stars
Invited

Good the car rescue service , very lazy the rental of the substitute car service.

Rated 1 out of 5 stars

We pay for a replacement car in case the rented one does not work. They tell you where to go to repair your car in case you have issues. You leave the car and... You cannot get the replacement... See more

Rated 1 out of 5 stars
Invited

They have no idea what a long-term rental service is, they don’t know how to manage long-standing suppliers, and their call center often gives incorrect answers. All of this results in a great waste o... See more

Rated 1 out of 5 stars
Invited

The worst assistance ever, I have been using long term rentals for more than 20 years and I never found a so bad assistance.

Rated 1 out of 5 stars
Invited

Service totally inesistente, nobody answer to the requests

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Company details

  1. Car Finance and Loan Company
  2. Car Rental Agency

Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot
Rated 1 out of 5 stars

Good luck with Unipol Rental!

We pay for a replacement car in case the rented one does not work.
They tell you where to go to repair your car in case you have issues. You leave the car and... You cannot get the replacement car as they need to ask for a validation from the garage where you left the car based on their inputs.
I have no clue about how to move around now. I need to pay for a taxi and again tomorrow to reach the replacement car.
Also, this specific request to repair the car has been rejected for FIVE months as they could not understand what was wrong, and only after days of photos, videos and calls finally an employee allowed me to go to the garage.
For last, good luck with their telephone "AI". Grab a couple of coffees and start watching Netflix... it is going to take a while...

NEVER AGAIN UNIPOL RENTAL!!!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars
Invited

"Turn to others"

They have no idea what a long-term rental service is, they don’t know how to manage long-standing suppliers, and their call center often gives incorrect answers. All of this results in a great waste of time and very poor service.

July 8, 2025

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